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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho CRM logo
CRM Software

4.3 2,504 user ratings

View Details

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Salesforce logo
CRM Software

4.1 7,808 user ratings

View Details

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SAP ERP logo
ERP Software

4.1 1,102 user ratings

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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Microsoft Dynamics 365 ERP logo
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Overview

Description Zoho CRM helps businesses of all size in maintaining a high standard of customer relations with its feature-rich software. The multichannel support feature lets your reach your customers via any medium, be it phone, live chat, email or through social media. With visitor tracking and email analytics, you can see what your customers are seeing and find opportunities for interaction. With pre-built and customizable KPIs, you can see where your team excels and where they need more training. Zoho CRM’s Blueprint ensures that the same level of attention is given to the right customers, even if the sales team grows. It makes sure that everyone in the team follows the right process. Read more Salesforce is a futuristic Customer Relationship Management Software bringing companies and their customers together. The integrated software helps departments like commerce, marketing, sales and service to get a unified view of each client. Moreover, companies can also leverage on the particular to deliver amazing shopping experiences to individual buyers, automate time-consuming jobs, assure quick resolution to queries raised from the customers front and strategise personalised marketing schemes. The solution serves organisations scattered across industries like retail, automotive, higher education, public sector, media, communication, hospitality and transportation, nonprofit and more. With Salesforce, organisations get the advantage of joining the 150,000+ like-minded companies where they can find a massive community of experts ready to help in their company’s growth, besides offering an estimate of their Return on Investment (ROI). Lastly, AI technology equipped chatbot (Einstein) within the software helps companies reassess past interactions with individual clients and better understand raised queries. Read more SAP ERP is an enterprise resource planning solution that helps businesses to run their core processes with ease. Organisations can depend on the same to manage various departments ranging from manufacturing, finance and supply chain to HR, procurements and services. The solution helps users to achieve operational excellence by scheduling, planning and executing asset maintenance activities. In addition, it also enables businesses to simplify accounting and financial processes in a seamless manner, improving managerial tasks related to treasury and similar financial risk management processes. SAP ERP helps businesses in their manufacturing department, to streamline complex assembly processes, improve production planning and engineering-related tasks. Moreover, team members can also rely on the same to improve project control and development, streamline product lifecycle management and monitor enterprise projects effectively. SAP ERP helps to maximise sales by helping users manage orders and contracts besides offering adequate support to the sales force and sales managers in real-time. It can also be relied upon to deliver exceptional, reliable and personalised service with holistic analytics and integrated service management tasks. Read more Microsoft Dynamics 365 ERP is a cloud-based ERP Software. The solution you choose needs to offer pricing alternatives that work for you based on multiple factors, including the size of your business, the features you need, and where your data is hosted. If you’re considering a move to the cloud, look for ERP systems that specialize in network and data security. It’s also important that the solution you choose helps you meet the regulatory compliance needs your industry requires. Speaking of moving to the cloud, implementation can be the trickiest part of integrating new ERP software. Investigate your deployment options, including on-premises and automated, cloud-based solutions. Read more
Pricing Options
  • Free Trial Available
  • Starts at $14.0.
  • Free Trial Available
  • Starts at $25.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Not Available
  • Offers Custom plan.
SW Score & Breakdown

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    77%
  • Momentum
    66%
  • Popularity
    82%

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    90%
  • Momentum
    68%
  • Popularity
    89%

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    93%
  • Momentum
    62%
  • Popularity
    63%

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    62%
SaaSworthy Awards # 2 Most Worthy # 7 Fastest Growing # 20 Highly Rated # 7 Most Popular # 9 Most Searched
Not Available

Technical Details

Organization Types Supported
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
4.3/5 2,504 user ratings
4.1/5 7,808 user ratings
4.1/5 1,102 user ratings
Not Available
Rating Distribution
  • Excellent

    50.2%
  • Very Good

    34.3%
  • Average

    9.8%
  • Poor

    2.8%
  • Terrible

    2.9%
  • Excellent

    41.2%
  • Very Good

    40.2%
  • Average

    10.4%
  • Poor

    2.4%
  • Terrible

    5.7%
  • Excellent

    31.7%
  • Very Good

    52.5%
  • Average

    14.5%
  • Poor

    0.6%
  • Terrible

    0.6%
Not Available
User Sentiments

    Ease of Use, Customizable Interface, Extensive Integrations, Affordable Pricing

    Slow Customer Support, Occasional Software Glitches, Limited Mobile Functionality, Complex Customization

    Extensive Customization Options, Robust Reporting Capabilities, Comprehensive Feature Set, Extensive Integrations

    Steep Learning Curve, Slow Performance, Outdated User Interface, Complicated Reporting Tool

    Comprehensive Functionality, Extensive Integrations, Robust Reporting & Analytics, Business Process Automation

    Complex Implementation, Outdated User Interface, Steep Learning Curve, High Implementation & Maintenance Costs

    Not Available
Review Summary

Zoho CRM receives positive reviews for its user-friendly interface and affordability. Users appreciate its comprehensive features, including lead tracking, contact management, and automation capabilities. However, some users report a steep learning curve and occasional glitches, particularly with advanced features. While customer support receives mixed feedback, Zoho CRM is highly recommended for businesses seeking an all-in-one solution to improve efficiency and customer relationships.

Salesforce Sales Cloud is lauded for its extensive customization options and seamless integration with various apps, enabling businesses to build tailored solutions. Users appreciate its user-friendly interface, robust reporting capabilities, and the ability to track customer journeys comprehensively. However, some users find the platform complex, especially for beginners, and point out the high cost of additional licenses and features.

Overall, users praise SAP ERP for its comprehensive functionality, scalability, and ability to integrate with other systems. However, it is often criticized for being complex and expensive, with a steep learning curve. Users also complain about poor customer support and a lack of flexibility. Capterra reviewers rate the product 4 out of 5 stars, while G2 users give it a 4.2 out of 5 rating. TrustRadius users are less enthusiastic, with a 3.9 out of 5 rating.

Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $14.0.
  • Free Trial Available
  • Starts at $25.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Not Available
  • Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Standard $14.00 $20.00 per user / month

Professional $23.00 $35.00 per user / month

Enterprise $40.00 $50.00 per user / month

Ultimate $52.00 $65.00 per user / month

Starter Suite $25.00 $25.00 per user / month

Pro Suite $100.00 $100.00 per user / month

Salesforce Foundations Free

SAP ERP Custom

Dynamics 365 ERP Custom

 
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Screenshots & Videos

Screenshots Live Chat System
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Vendor information

Company Details Located in: Pleasanton, California - 94588 Founded in: 2005 Located in: San Francisco, California Founded in: 1996

Not available

Located in: Redmond, Washington
Contact Details

+1 877-834-4428

https://www.zoho.com/crm/

+1 800-667-6389

https://www.salesforce.com/crm/

Not available

https://www.sap.com/products/enterprise-management-erp.html

Not available

https://dynamics.microsoft.com/en-us/erp/erp-software/

Social Media Handles

Not available

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