Zendesk Talk vs Twilio Flex Comparison

Remove All ADD PRODUCT Zendesk Talk Twilio Flex	98% Zendesk Talk (2335 Ratings)	43% Twilio Flex (168 Ratings)
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ADD PRODUCT	98% Remove Zendesk Talk (2335 Ratings)	43% Remove Twilio Flex (168 Ratings)
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Overview

Summary

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. ..read more

Twilio Flex is a fully programmable cloud contact center Platform. Flex delivers what you need to run an enterprise contact center out-of-the-box. Deploy and customize discrete components to match your exact business needs without deciding between build or buy. Use ready-made programmable building blocks you can add, remove, or change to craft the contact center that serves your unique business needs. ..read more

Features

Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Francisco, CA/ 888-670-4887

California, United States

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Mobile - Windows
Mobile - BlackBerry
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Partner Edition $9 /User/Month From $9 Per agent per month Access to telephony integrations and CTI toolkit for: Embedded softphone Caller ID and history Tickets with call data and agent assignment Please Contact the vendor for Detailed Pricing of Partner Edition Plan. Enterprise $89 /User/Month From $89 Per Agent Per Month (Annual billing) From $110 Per Agent Per Month (Monthly billing) Usage sold separately Includes all the Features of Professional, Plus Launch Success Program Monthly Diagnostics Talk Usage 99.95% SLA Failover on demand Required for accounts with 100 agents on Talk Please Contact the Vendor for Detailed Pricing about Enterprise Plan. Professional $49 /User/Month From $49 Per Agent Per Month (Annual Billing) From $59 Per Agent Per Month (Monthly billing) Usage sold separately Includes all the Features of Team Plan, Plus IVR phone trees Call monitoring and barging Callback from queue Real-time analytics Insights reporting Team $19 /User/Month Starts from $19 Per Agent Per Month (Annual billing) From $25 Per Agent Per Month (Monthly billing) Usage sold separately Includes all the Features of Lite Plan Plus Multiple phone numbers Warm transfer Business hours Text messaging Lite Free Starts from $0 Per Agent Per Month Pay for usage only. Limit of 1 phone number Automatic ticket creation Call recording and voicemail transcription View Price Page	Active User Hour Plan $1 /User You only pay for the time users are active Features Call Logging Call recording Escalation Management Inbound Call Center Queue Management Reporting/Analytics Real-time Chat Named User Plan $150 /User/Month Named user pricing offers you predictable pricing so you can plan your contact center utilization Features Call Logging Call recording Escalation Management Inbound Call Center Queue Management Reporting/Analytics Real-time Chat View Price Page

Zendesk Talk vs Twilio Flex

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS