Compare Zendesk Talk vs Twilio Flex

Summary

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. ..show more

Twilio Flex is a programable communication platform designed for effective businesses, helping brands connect with their customers over text messages, voice/video call and email. To set up a communication network, the software either uses the Internet of Things, Elastic SIP Trunking, Phone Numbers or Short Codes. It accelerates the communication process by providing the widest breadth of communication mechanism. This way, Twilio Flex also saves 34% of the users’ operational expenses. The platform deploys a 100% cloud contact centre within days at which companies can adapt, inspect and adjust any part of the contact centre. Organisations can also provide relevant and contextual information to their agents for highly personalised interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making alterations in their applications. It also allows them to get feedback from individual customers and deliver the right outcome. The software helps to generate new business insights that further enhance operational strategies. ..show more

Top alternatives to Zendesk Talk

Asana

Front

Zendesk Chat

Zendesk Support

Freshchat

Top alternatives to Twilio Flex

TalkDesk

Five9

Genesys PureEngage

Ormandy FrontLine

Zendesk Talk