Home/Cloud Communication Platforms/Twilio Flex vs MSG91Updated on: March 29, 2024

Compare Twilio Flex vs MSG91

Remove
Remove
Visit Website

Visit Website

ADD PRODUCT
Remove
Remove
Visit Website

Visit Website

Overview

Summary

Twilio Flex is a programable communication platform designed for effective businesses, helping brands connect with their customers over text messages, voice/video call and email. To set up a communication network, the software either uses the Internet of Things, Elastic SIP Trunking, Phone Numbers or Short Codes. It accelerates the communication process by providing the widest breadth of communication mechanism. This way, Twilio Flex also saves 34% of the users’ operational expenses. The platform deploys a 100% cloud contact centre within days at which companies can adapt, inspect and adjust any part of the contact centre. Organisations can also provide relevant and contextual information to their agents for highly personalised interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making alterations in their applications. It also allows them to get feedback from individual customers and deliver the right outcome. The software helps to generate new business insights that further enhance operational strategies. ..show more

MSG91 is a top-notch communication platform trusted by more than 30,000 businesses. It comes equipped with a fully-featured communication API for individual businesses and developers alike, enabling them to engage with customers in a global format. Moreover, businesses can also depend on the omnichannel platform to deliver consistent experience over transactional emails, automate website specific SMS deliveries and utilise voice communication as per need. They can even proceed to offer interactive communication through IVR, call assigning, call redirecting and call recording. For teams working together, MSG91’s inbuilt cloud customer support solution helps with quick request resolution across multiple channels, preferred by individual clients. Available 2FA integration mechanism helps with added protection and reliable authentication alike. Covered use cases include number lookup, pin generation, voice failover and global coverage. The platform also offers a real-time integration facility with external platforms like Cs-Cart, Zoho Campaign and ERP Next. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

California, United States

Indore, MP / 01800 121 2911

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Active User Hour Plan
$1 /User

You only pay for the time users are active

Features

  • Call Logging
  • Call recording
  • Escalation Management
  • Inbound Call Center
  • Queue Management
  • Reporting/Analytics
  • Real-time Chat
Named User Plan
$150 /User/Month

Named user pricing offers you predictable pricing so you can plan your contact center utilization

Features

  • Call Logging
  • Call recording
  • Escalation Management
  • Inbound Call Center
  • Queue Management
  • Reporting/Analytics
  • Real-time Chat
View Price Page
MSG91
Custom

Transactional SMS

  • Number of SMS : 50000

Total Amount : 711

Features

  • Programmable SMS
  • Programmable Voice
  • Send OTP
  • Omnichannel Flow
  • Virtual Numbers
  • Regional SMS

Note : $0.01422 per SMS

  • 18% GST Extra (India Only)
  • Min. Purchase: 5000 Credits
View Price Page

SCREENSHOTS

Twilio Flex Screenshots
View 4 screenshot(s)
MSG91 Screenshots

INTEGRATIONS

    NA
  • WordPress
  • WooCommerce
  • Shopify

ALTERNATIVES

Top alternatives to Twilio Flex

Paychex Flex
Paychex Flex
Twilio Frontline
Twilio Frontline
Five9
Five9
Genesys PureEngage
Genesys PureEngage
Zendesk Talk
Zendesk Talk

Top alternatives to MSG91

Twilio Flex
Twilio Flex
Signalmash
Signalmash
Talk Magnet
Talk Magnet
Smartflo
Smartflo
TextGrid
TextGrid