FastPixel |
| Description | UVdesk provides an open-source helpdesk solution to help enterprises achieve efficiency in rendering services to the customers. The software comes with a range of helpdesk features and modules that allows brands to set up a robust customer support platform. Its ticket managing system automatically allots ticked IDs to the customer queries, sorts the tickets as open, pending and closed and sends notifications for all the updates of one’s account right on the portal. UVdesk also connects with all major e-Commerce platforms that allow the support department of an enterprise to fetch all order related details, authenticate the same, and understand queries easily. Moreover, the Seller Central Messaging system converts all customers’ messages from Amazon into tickets so that the support team can provide resolutions directly from the UVdesk platform. There is also a support knowledgebase library creator Bianka. It is a floating button that offers swift support to the customers with the help of a ton of FAQs and general help articles. All these features of UVdesk help a brand to build a robust and automated customer support helpdesk. Read more | Atera is a remote monitoring and management software that provides complete visibility and control over hundreds of networks to MSPs and IT professionals in real-time. The software enables users to offer instant and exceptional IT support to their valuable customers across the globe. One of the main features of Atera is that it sends real-time notifications to users about the potential problems that may happen so that users can prepare themselves in advance. In addition, businesses can also depend on the same to receive real-time status on system resources, networking and IP monitoring, logged in customers, SQL Server, Active Directory and many other essential elements. Further, the IT automation services provided by the software also come in handy to manage a variety of administrative and maintenance tasks that can be applied to workstations and servers in no time. Atera comes with an automated Patch Management system that can be applied to individual devices and groups as per convenience. Finally, the remote maintenance capabilities offered by Atera helps out companies with their service manager, command prompt and task manager facilities. Read more | EpicPxls - Fonts, Bootstrap themes, Icons, uikits and more. . Get ahead in your project by using all the free & premium curated fonts, graphics, templates, mobile app designs & UI Kits we off |
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| SaaSworthy Awards | # 8 Fastest Growing # 18 Highly Rated |
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Customer feedback on UVdesk, a helpdesk solution, highlights both its strengths and weaknesses. Reviewers appreciate its user-friendly interface, customizable features, and efficient ticket management capabilities. However, concerns are raised regarding occasional bugs and stability issues, along with limited integrations and reporting features. Users also express mixed opinions on the quality of customer support, with some commending its responsiveness and others finding it inadequate. Overall, UVdesk seems to deliver a solid helpdesk solution with room for improvement in stability, integrations, and customer support efficiency. |
Overall, users appreciate Atera's comprehensive features, user-friendly interface, and strong customer support. Many reviewers highlight its effectiveness in streamlining IT tasks, improving technician productivity, and providing remote access capabilities. The remote monitoring and management features are particularly praised for enabling efficient issue identification and resolution. However, some users mention occasional bugs or performance issues that require improvement. Additionally, a few reviewers suggest enhancements to the reporting capabilities and mobile app functionality. |
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Open Source Free Pro $16.00 $22.00 per month Enterprise $36.00 $36.00 per month |
Pro (MSP) $99.00 $119.00 per user / month Growth (MSP) $129.00 $149.00 per user / month Power (MSP) $169.00 $199.00 per user / month Super Power (MSP) Custom Professional (IT Department) $149.00 $169.00 per user / month Expert (IT Department) $169.00 $199.00 per user / month Master (IT Department) $199.00 $239.00 per user / month Enterprise (IT Department) Custom |
EpicPxls $24.00 $24.00 per month |
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| Company Details | Located in: Noida, India Founded in: 2015 | Located in: Tel Aviv, Israel Founded in: 2014 | Located in: Romania, Balkans |
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+91-9870284067 https://www.uvdesk.com/en/ |
Not available https://www.atera.com/remote-monitoring-and-management/ |
Not available https://www.epicpxls.com/ |
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