|
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Visit Website
|
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Visit Website
|
Description | An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls. Read more | Truly software is an simple communications product line used to manage CRM data to enrich existing activity data. The software offers Click to Call, Call Notes, Voicemail Drop, and more. Measure the performance of your teams with reporting dashboard. It supports Mobile Android and iOS. Small, Medium and Large companies make use of the software. Read more |
Pricing Options |
|
|
SW Score & Breakdown |
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
SaaSworthy Awards | # 1 Most Worthy # 1 Fastest Growing |
Not Available
|
Total Features |
10 Features
|
10 Features
|
Common Features for All |
Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
|
Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
|
Organization Types Supported |
|
|
Platforms Supported |
|
|
Modes of Support |
|
|
API Support |
|
|
User Rating |
|
|
Ratings Distribution |
|
|
Review Summary |
As a popular cloud-based contact center solution, Talkdesk has received both positive and negative feedback from users. Reviewers praise its user-friendly interface, feature-rich functionality, and strong reporting capabilities. However, some users have expressed concerns about its pricing structure, occasional technical glitches, and limited customization options. Additionally, while Talkdesk integrates well with numerous third-party applications, some reviewers have reported challenges with specific integrations. Overall, Talkdesk appears to be a solid choice for businesses seeking a feature-rich and user-friendly contact center solution, but it may not be suitable for those with strict budget constraints or highly customized needs. |
Truly is generally well-received by users, earning praise for its intuitive interface, comprehensive analytics, and robust reporting capabilities. Many users find it easy to use and navigate, allowing them to quickly gain insights into their data. The customer support team is also lauded for its responsiveness and helpfulness. However, some users have expressed concerns about the cost, occasional bugs, and limited customization options. Overall, Truly seems to be a solid choice for businesses seeking a user-friendly and feature-rich analytics solution. |
Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
CX Cloud Professional Custom CX Cloud Professional Plus Custom CX Cloud Enterprise Custom |
Growth $55.00 $65.00 per user / month Enterprise Custom |
View Detailed Pricing
|
View Detailed Pricing
|
Dialpad Contact Center
4.3 Based on 207 Ratings |
FIVE CRM
4.2 Based on 14 Ratings |
|
Screenshots |
+ 4 More
|
Not Available |
Videos |
+ 2 More
|
Not Available |
Company Details | Located in: San Francisco, California | Located in: San Francisco, CA |
Contact Details |
+1 (888) 743-3044 https://www.talkdesk.com/ |
+1 855-976-8759 https://truly.co/ |
Social Media Handles |
|
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.