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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Salesforce logo
CRM Software

4.1 7,808 user ratings

View Details

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Outreach logo
Sales Engagement Software

1.5 56 user ratings

View Details

Overview

Description Salesforce is a futuristic Customer Relationship Management Software bringing companies and their customers together. The integrated software helps departments like commerce, marketing, sales and service to get a unified view of each client. Moreover, companies can also leverage on the particular to deliver amazing shopping experiences to individual buyers, automate time-consuming jobs, assure quick resolution to queries raised from the customers front and strategise personalised marketing schemes. The solution serves organisations scattered across industries like retail, automotive, higher education, public sector, media, communication, hospitality and transportation, nonprofit and more. With Salesforce, organisations get the advantage of joining the 150,000+ like-minded companies where they can find a massive community of experts ready to help in their company’s growth, besides offering an estimate of their Return on Investment (ROI). Lastly, AI technology equipped chatbot (Einstein) within the software helps companies reassess past interactions with individual clients and better understand raised queries. Read more Outreach is one of the leading sales engagement apps. It delivers insights and performance resulting in client satisfaction and acceleration of revenue. Outreach boosts the productivity of sales teams by prioritizing and automating all customer touchpoints throughout the sales process, empowering them to book more meetings, drive more pipeline and exceed revenue growth. Outreach provides an integrated view of all prospect-related information by placing actionable data intelligence at the fingertips of sales representatives. Every year, thousands of customers rely on Outreach to improve collaboration between sales and marketing and transform the sales process. A unique feature of Outreach is the email and call sequencing where the dashboard shows sequences that help sales reps to monitor and understand their campaign status whether they are using cold calling or email as a technique. The coaching analytics feature of outreach is another interesting feature that allows sales managers to review the performance of their sales reps and determine whose performance is the best from top to bottom. Some of its other features include Salesforce integration, data management, lead scoring and many more. Read more
Pricing Options
  • Free Trial Available
  • Starts at $25.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Offers Custom plan.
SW Score & Breakdown

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    90%
  • Momentum
    68%
  • Popularity
    89%

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    83%
  • Momentum
    68%
  • Popularity
    94%
SaaSworthy Awards # 20 Highly Rated # 7 Most Popular # 3 Highly Rated # 8 Fastest Growing

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • Business Hours
  • Online
  • Business Hours
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
4.1/5 7,808 user ratings
1.5/5 56 user ratings
Rating Distribution
  • Excellent

    41.2%
  • Very Good

    40.2%
  • Average

    10.4%
  • Poor

    2.4%
  • Terrible

    5.7%
  • Excellent

    7.1%
  • Very Good

    5.4%
  • Average

    0%
  • Poor

    0%
  • Terrible

    87.5%
User Sentiments

    Extensive Customization Options, Robust Reporting Capabilities, Comprehensive Feature Set, Extensive Integrations

    Steep Learning Curve, Slow Performance, Outdated User Interface, Complicated Reporting Tool

    Email Sequencing Functionality, Extensive Integrations, Robust Reporting & Analytics, User-Friendly Interface

    Inconsistent Salesforce Integration, Occasional Software Bugs & Glitches, Limited Customization Options, Confusing Task Management

Review Summary

Salesforce Sales Cloud is lauded for its extensive customization options and seamless integration with various apps, enabling businesses to build tailored solutions. Users appreciate its user-friendly interface, robust reporting capabilities, and the ability to track customer journeys comprehensively. However, some users find the platform complex, especially for beginners, and point out the high cost of additional licenses and features.

Users applaud Outreach for its user-friendly interface, ease of use, and robust features that enhance sales engagement and productivity. It effectively streamlines outreach processes, automates tasks, and provides valuable insights into customer interactions. Outreach's reporting and analytics capabilities are also praised for their comprehensiveness and customization options. Additionally, the platform's seamless integration with other business tools and its exceptional customer support contribute to its popularity among users.

  Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $25.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Starter Suite $25.00 $25.00 per user / month

Pro Suite $100.00 $100.00 per user / month

Salesforce Foundations Free

Outreach Custom

 
View Detailed Pricing
View Detailed Pricing

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Screenshots & Videos

Screenshots Salesforce Adoption Dashboards
+ 2 More
Sales Intelligence-1
+ 6 More
Videos Video Thumbnail
+ 4 More
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Vendor information

Company Details Located in: San Francisco, California Founded in: 1996 Located in: Seattle, Washington Founded in: 2014
Contact Details

+1 800-667-6389

https://www.salesforce.com/crm/

1 (888) 938-7356

https://www.outreach.io

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