Salesforce vs bpm’online CRM Comparison

Remove All ADD PRODUCT Salesforce bpm’online CRM	97% Salesforce (14052 Ratings)	82% bpm’online CRM (275 Ratings)
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ADD PRODUCT	97% Remove Salesforce (14052 Ratings)	82% Remove bpm’online CRM (275 Ratings)
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Overview

Summary

An all-in-one customer relations management software that provides excellent features to sell, market and service your products. With the help of its automation and AI features, it lets your support agents solve customer problems faster by using the right tools. Salesforce also helps you in getting more insights into your customer behaviour which will enable you to personalize services and predict future needs. With its community cloud feature, you can also build communities to connect and collaborate with customers, partners and employees. Salesforce takes customer relations to a whole new level. ..read more

Bpm’online provides a platform for handling all customer related functions to all types of businesses. It aims at delivering end-to-end processes from converting a lead to a sale to handling their after-sales queries. With bpm’online CRM, you can build and change business processes easily by minimising the involvement of IT using its low-coding technologies. It allows you with an opportunity to keep pace with the dynamic business environment with continuous tests to modify and improve processes. Integrate all stages of marketing, sales and service on a single platform with excellent tools and features to ensure healthy functioning of your CRM processes. ..read more

Features

Call Logging
Contact Management
Customer Support
Lead Scoring
List Management
Marketing Automation
Product Catalog
Project Management
Quotes (Proposals)
Referral Tracking

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Francisco, CA / +1 (800) 667-6389

Boston, Massachusetts / +1 617 765 7997

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Mobile - Windows
Mobile - BlackBerry
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Lightning Essentials $25 /User/Month Out-of-the-box CRM for up to 5 users (billed annually) Automatic data capture Customizable sales tracking for one list Intelligent follow-up reminders Contact auto-complete Shared address book Sent-email notifications Seamless collaboration Smart mobile apps Chrome extension Webinars and live training Lightning Professional $75 /User/Month Complete CRM for any size team (billed annually) Account and contact management Opportunity tracking Lead management Task and event tracking Customizable reports and dashboards Mobile access and administration Chatter company social network Outlook Side Panel and sync Role permissions Case management Campaigns Quotes and orders Collaborative forecasts Mass email Sales Data Sales Cloud Engage Lightning Enterprise $150 /User/Month Deeply customizable CRM for your business (billed annually) Get all Professional features PLUS: Workflow automation Enterprise territory management Profiles and page layouts Custom app development Integration via web service API Salesforce Identity Salesforce Private AppExchange Report history tracking Approval automation Sales data Sales Cloud Engage Lightning Unlimited $300 /User/Month Unlimited CRM power and support (billed annually) Get all Enterprise features PLUS: Unlimited cutomizations Unlimited custom apps Multiple sandboxes Additional data storage 24/7 toll-free support Access to 100 admin services Sales data Sales Cloud Engage View Price Page	Team $25 /User/Month Features 360° customer view Collaboration tools Business process management Lead management Document flow automation Knowledge management Mobile app Analytics Synchronization and integration Customization and administrative tools Opportunity management Out-of-the-box process for large sales Products and services Commerce $30 /User/Month Features 360° customer view Collaboration tools Business process management Lead management Document flow automation Knowledge management Mobile app Analytics Synchronization and integration Customization and administrative tools Orders and invoices Products and services Product catalogue management Enterprise $50 /User/Month Features 360° customer view Collaboration tools Business process management Lead management Document flow automation Knowledge management Mobile app Analytics Synchronization and integration Customization and administrative tools Opportunity management Out-of-the-box process for large sales Orders and invoices Sales forecasting Contract management Products and services Product catalogue management Project management View Price Page

SCREENSHOTS

View 10 screenshot(s)

View 7 screenshot(s)

Salesforce CRM Demo - Opportunities

Salesforce CRM Demo - Forecasting

Salesforce CRM Demo - Mobile

Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD Connect customers, partners, and employees directly to the information, apps, and experts they need to take action.

Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD BUSINESS INTEGRATION | Infuse communities with data integrated from any system, anywhere. Enable members to create and update records and processes from within the community.

Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD | PERSONALIZATION Automatically suggest connections to experts, groups, and content based on each member’s unique interests and behavior.

Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD | LIGHTNING COMMUNITY BUILDER AND TEMPLATES Quickly build a custom community on a secure, reliable, and scalable online community platform.

Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD | ENGAGEMENT Create a vibrant community by highlighting and rewarding your most active members.

Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD Integrate any record or object, from sales opportunities to support cases, contacts, campaigns, or any custom object.

Salesforce Screenshots

screenshots

screenshots

screenshots

bpm'online Demo - Pipeline.png

bpm'online Demo - Opp+page.png

bpm'online Demo - Contact+page.png

bpm'online CRM Screenshots