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Updated on: December 15, 2019

Salesforce vs bpm’online CRM

96%
Salesforce
(5245 Ratings)
87%
bpm’online CRM
(176 Ratings)
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Salesforce
(5245 Ratings)
87%
Remove
bpm’online CRM
(176 Ratings)
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Overview

Summary

An all-in-one customer relations management software that provides excellent features to sell, market and service your products. With the help of its automation and AI features, it lets your support agents solve customer problems faster by using the right tools. Salesforce also helps you in getting more insights into your customer behaviour which will enable you to personalize services and predict future needs. With its community cloud feature, you can also build communities to connect and collaborate with customers, partners and employees. Salesforce takes customer relations to a whole new level. ..read more

Creatio is a leading low-code, process automation and CRM company. Today, that company serves thousands of customers worldwide. Creatio’s agile CRM platform enables midsize and large enterprises to accelerate sales, marketing, service and operations. Creatio embraces the “Everyone a Developer” concept for a seamless Business-IT alignment. Creatio has been highly recognized by key industry analysts, receiving multiple awards. That company has been highly recognized as a market leader by key industry analysts. ..read more

Features

Call Logging

Contact Management

Customer Support

Lead Scoring

List Management

Marketing Automation

Product Catalog

Project Management

Quotes (Proposals)

Referral Tracking

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, CA / +1 (800) 667-6389

Boston, Massachusetts / +1 617 765 7997

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Lightning Essentials
$25 /User/Month

Out-of-the-box CRM for up to 5 users (billed annually)

  • Automatic data capture
  • Customizable sales tracking for one list
  • Intelligent follow-up reminders
  • Contact auto-complete
  • Shared address book
  • Sent-email notifications
  • Seamless collaboration
  • Smart mobile apps
  • Chrome extension
  • Webinars and live training
Lightning Professional
$75 /User/Month

Complete CRM for any size team (billed annually)

  • Account and contact management
  • Opportunity tracking
  • Lead management
  • Task and event tracking
  • Customizable reports and dashboards
  • Mobile access and administration
  • Chatter company social network
  • Outlook Side Panel and sync
  • Role permissions
  • Case management
  • Campaigns
  • Quotes and orders
  • Collaborative forecasts
  • Mass email
  • Sales Data
  • Sales Cloud Engage
Lightning Enterprise
$150 /User/Month

Deeply customizable CRM for your business (billed annually)

Get all Professional features PLUS:

  • Workflow automation
  • Enterprise territory management
  • Profiles and page layouts
  • Custom app development
  • Integration via web service API
  • Salesforce Identity
  • Salesforce Private AppExchange
  • Report history tracking
  • Approval automation
  • Sales data
  • Sales Cloud Engage

Lightning Unlimited
$300 /User/Month

Unlimited CRM power and support (billed annually)

Get all Enterprise features PLUS:

  • Unlimited cutomizations
  • Unlimited custom apps
  • Multiple sandboxes
  • Additional data storage
  • 24/7 toll-free support
  • Access to 100 admin services
  • Sales data
  • Sales Cloud Engage

View Price Page
Creatio
Custom

Features

  • 360° customer view
  • Segmentation
  • Website behavior tracking
  • Lead management
  • Trigger campaigns
  • Personalized email marketing
  • Event management
  • Business process management
  • Productivity tools
  • System designer
  • Collaboration tools
  • Opportunity management
  • Orders and invoices
  • Field sales management
  • Sales forecasting
  • Contract management
  • Product management
  • Document flow automation
  • Project management
  • Mobile sales
  • Knowledge management

View Price Page

SCREENSHOTS

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