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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Novanet Cloud Contact Center logo
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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ZIWO logo
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Novanet Cloud Contact Center is listed among the most powerful and advanced call centre software available in the market. This software is designed using the WebRTC technology. WebRTC Agent App facilitates easy integration of real-time customer conversation into the browser directly. This ensures close integration of a feature-rich telephony client with the user browser. This software can also provide reliable cloud-based CRM solution. Users can add call hashtags to their interaction for tracking it easily later. C3 provides 360-degree call center operation view, 100% call recording, WebRTC, SIP & PSTN endpoints etc. It features click-2-call facility, SelfCare Center, DTLS, SRTP encryption. Read more ZIWO is a comprehensive call centre management software that provides companies with a straightforward solution to communicate with their clients and customers via Phone, WhatsApp and SMS from a single platform. The software comes loaded with an advanced call masking tool that enables users to connect their customers with external partners without revealing anybody’s contact details or other private information as well. Users can also leverage ZWIO to monitor calls from customers and get real-time business related feedback in an efficient manner. Call tracking also helps marketing and sales teams to measure the success rate of individual campaigns and optimise future initiatives accordingly. Moreover, remote agents also get to connect with customers via call routing facilities, besides utilising other standard features like call tracking and recording as well. Ultimately, businesses can also depend on the same to increase ROI and optimise agent wise productivity levels with an automated outbound campaign feature made available to them. Read more Consio is an AI-powered phone platform built for Shopify merchants that automates inbound and outbound customer conversations. It uses AI voice agents to handle customer support, recover abandoned carts, run sales campaigns, send SMS, and provide real-time revenue attribution—helping ecommerce businesses improve customer experience while increasing sales and operational efficiency. Read more
Pricing Options
  • Free Trial Available
  • Offers Custom plan.
  • Free Trial Available
  • Starts at $109.00.
  • Free Trial Available
SW Score & Breakdown

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    91%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    60%

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    97%
  • Reviews
    60%
  • Momentum
    66%
  • Popularity
    68%

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    80%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    60%

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • NA
  • Available
  • NA

Pricing

Pricing Options
  • Free Trial Available
  • Offers Custom plan.
  • Free Trial Available
  • Starts at $109.00.
  • Free Trial Available
Pricing Plans
Monthly Plans Annual Plans

Novanet Cloud Contact Center Custom

ZIWO $109.00 $109.00 per user / month

 
View Detailed Pricing
View Detailed Pricing
Not Available

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Screenshots & Videos

Screenshots Click-2-Call Screenshot
+ 3 More
Not Available 24/7 coverage, zero missed calls
+ 1 More
Videos Not Available Video Thumbnail Not Available

Vendor information

Company Details Located in: New York, USA Located in: Dubai , UAE Founded in: 2010

Not available

Contact Details

+1 646 810 7000

http://www.novanet.net/c3

(+971) 4 512 62 26

https://www.ziwo.io/

Not available

http://consio.ai/

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