Home/Call Center Software/uContact vs ZIWOUpdated on: March 28, 2024

Compare uContact vs ZIWO

86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
ZIWO
ZIWO Call Center Software (66 Ratings)
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86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
ZIWO

ZIWO

Call Center Software (66 Ratings)
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Overview

Summary

uContact software is a Call Center Software used to manage all your business. It is a unified inbox of interactions to manage the experience of the customer across Phone, SMS, webchat, email WhatsApp and Social Media. Small, Medium and Large companies make use of the software. ..show more

ZIWO is a comprehensive call centre management software that provides companies with a straightforward solution to communicate with their clients and customers via Phone, WhatsApp and SMS from a single platform. The software comes loaded with an advanced call masking tool that enables users to connect their customers with external partners without revealing anybody’s contact details or other private information as well. Users can also leverage ZWIO to monitor calls from customers and get real-time business related feedback in an efficient manner. Call tracking also helps marketing and sales teams to measure the success rate of individual campaigns and optimise future initiatives accordingly. Moreover, remote agents also get to connect with customers via call routing facilities, besides utilising other standard features like call tracking and recording as well. Ultimately, businesses can also depend on the same to increase ROI and optimise agent wise productivity levels with an automated outbound campaign feature made available to them. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.

Call Monitoring Allows you listen to all inbound and outbound calls.

Concurrency Support Allows you to manage multiple calls concurrently

IVR Support Interactive voice recognition routes the caller to the right agent

Inbound Call Center Allows you to receive an incoming call from customers

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Outbound Call Center Allows your agent to make outgoing calls

Predictive Dialer Automatically dials to list of phone numbers

Progressive Dialer Auto dials and connects agents to calls answered by live persons

Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Montevideo, Uruguay / +1 305 7042135

Dubai , UAE / (+971) 4 512 62 26

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Classic (Cloud)
$50 /User/Month

Features

  • ACD
  • Inbound, Outbound, Blended
  • Dialers: Preview,Progressive,Power & Predictive
  • IVR
  • Sophisticated PBX
  • Coaching, Whispering & Barge in
  • Real time monitoring
  • CRM Lite
Omni (Cloud)
$60 /User/Month

Features

  • Include features of Classic plan, plus
  • Unified Inbox
  • SMS
  • Web Chat: with audio and video call
  • Web Click to Call
  • Web Call Back
  • Email
  • Multichannel recording
  • Live Assistance
Play (Cloud)
$60 /User/Month

Features

  • Includes features of Classic plan, plus
  • Gamification
  • Customizable games
  • Objectives by agent, group and area
  • Customizable measures and objectives
  • Badges
  • Daily game
  • Rankings
  • Dynamic queries
Full (Cloud)
$70 /User/Month

Features

  • Includes feature of Play plan, plus

Classic (On-Premise)
$40 /User/Month

Features

  • Includes features of Classic (Cloud) plan
Omni (On-Premise)
$50 /User/Month

Features

  • Includes features of Omni (Cloud) plan
Play (On-Premise)
$50 /User/Month

Features

  • Includes features of Play (Cloud) plan
Full (On-Premise)
$60 /User/Month

Features

  • Includes features of Full (Cloud) plan
View Price Page
ZIWO
$109 /User/Month

$109 per agent per month billed monthly

Features

  • Manage calls
  • Collaborate
  • Business benefits
  • Dashboard / Management
  • Integrations and API
  • Sending SMS & Whatsapp (coming soon)
  • Agent Mobile App (coming soon)
  • Emotion analysis (coming soon)
  • Selfcare Manual (coming soon)
  • Customer Support
View Price Page

SCREENSHOTS

uContact Screenshots
ZIWO Screenshots

INTEGRATIONS

    NA
  • Freshdesk
  • Bitrix24
  • Salesforce

ALTERNATIVES

Top alternatives to uContact

TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo
Bright Pattern
Bright Pattern

Top alternatives to ZIWO

TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo
Bright Pattern
Bright Pattern