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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Creatio CRM |
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zoho Desk |
| Description | Empower the IT organization with Motadata ServiceOps – the AI-enabled platform designed to help swiftly adapt and excel in an environment that demands agility across all facets of the business. Motadata ServiceOps adheres to ITIL standards, enhancing IT Service Management (ITSM) with advanced AI and ML capabilities. This innovation not only optimizes service delivery but also promotes an efficient self-service culture. When users create requests or report incidents, they receive smart suggestions from a well-curated knowledge base, speeding up resolution and fostering autonomy. Deep integrations within the Service Desk empower the team to seamlessly manage the lifecycle of both Standard Applications and Hardware Assets. The platform features both agent and agentless options for automatic asset discovery, ensuring nothing slips through the cracks. With a robust Configuration Item (CI) database, the management of IT and non-IT assets becomes more accurate and less cumbersome. Patch management is made effortless with the ability to automate vulnerability scans and the deployment of patches from a centralized interface, where thorough patch testing and approval protocols guarantee that only stable and secure updates reach to endpoints. In the pursuit of compliance, Motadata ServiceOps provides out-of-the-box system configurations designed to keep in line with industry standards and regulations. Transform the organization's IT service delivery with Motadata ServiceOps – where sophistication meets simplicity. Read more | HelpDesk is a ticketing tool that functions as a help desk software that aids the customer management efforts of organizations. The tool seamlessly blends together all email communication by converting every email into tickets and organizing them. Users can also collaborate with team members, assign the generated tickets to the right stakeholders, and deploy features like tags and private notes to manage the tickets. They can also browse old messages to find any required details. HelpDesk also uses established security practices to encrypt, process and store every piece of conversation. Users can sign up for free for a trial period and the basic plan consists of features such as unlimited users, email channels with a shared inbox, all the collaboration tools, canned responses, high security, as well as chat and email support. Other features include categories, filters, smart search, ticket details, attachments, statuses, spam filters, and more. Read more | Creatio is an AI CRM and workflow platform where people and AI agents work together - with no limits on users, agents, or scale. Designed for midsize and large enterprises, it delivers enterprise-grade CRM across sales, marketing, and service alongside Creatio Studio, a no-code agentic platform for building apps and AI agents without coding. With unlimited workflows, 19 industry templates, and AI agents included across all plans, Creatio gives organizations the freedom to automate at scale and the tools to do it without technical constraints. Read more | It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. Read more |
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| SW Score & Breakdown |
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards |
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# 17 Most Popular # 7 Fastest Growing |
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# 3 Most Worthy # 10 Fastest Growing |
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Ease of Use, Customizable Interface, Extensive Integrations, Comprehensive Ticketing System Mobile Application Limitations, Confusing Navigation, Limited Customization of Help Center, Slow Support Response |
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Zoho Desk, a customer support software, garners mixed reviews across various platforms. Users commend its user-friendly interface, customizable features, and robust reporting capabilities. However, some express dissatisfaction with its limited integrations, occasional glitches, and subpar customer support. Reviewers also highlight the need for improved mobile functionality and more comprehensive reporting options. Overall, Zoho Desk is generally well-received, although there is room for improvement in certain areas to enhance user satisfaction. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Motadata ServiceOps Custom |
Team $29.00 $34.00 per month Business $50.00 $59.00 per month Enterprise Custom |
Growth $40.00 $40.00 per user / month Enterprise $55.00 $55.00 per user / month Unlimited Custom |
Express $7.00 $9.00 per user / month Standard $14.00 $20.00 per user / month Professional $23.00 $35.00 per user / month Enterprise $40.00 $50.00 per user / month |
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| Company Details | Located in: Ahmedabad, India | Located in: Lower Silesia, Poland | Located in: Boston, MA - 02109 | Located in: Pleasanton, California - 94588 |
| Contact Details |
+91 79-4702-1702 https://www.motadata.com/product/it-service-desk-software/ |
Not available https://www.helpdesk.com/ |
+1 617 765 7997 https://www.creatio.com/crm |
+1 888-900-9646 https://www.zoho.com/desk/ |
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