Home/CRM Software/Zoho CRM vs Salesforce vs Microsoft Dynamics 365 for Sales vs Oracle SiebelUpdated on: March 3, 2024

Compare Zoho CRM vs Salesforce vs Microsoft Dynamics 365 for Sales vs Oracle Siebel

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho CRM
Zoho CRM CRM Software (2536 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Salesforce
Salesforce CRM Software (14610 Ratings)
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Oracle Siebel
Oracle Siebel CRM Software (467 Ratings)
Get Free Quote

Get Free Quote

Get Free Quote

Get Free Quote

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho CRM

Zoho CRM

CRM Software (2536 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Salesforce

Salesforce

CRM Software (14610 Ratings)
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Oracle Siebel

Oracle Siebel

CRM Software (467 Ratings)
Get Free Quote

Get Free Quote

Get Free Quote

Get Free Quote

Overview

Summary

Zoho CRM helps businesses of all size in maintaining a high standard of customer relations with its feature-rich software. The multichannel support feature lets your reach your customers via any medium, be it phone, live chat, email or through social media. With visitor tracking and email analytics, you can see what your customers are seeing and find opportunities for interaction. With pre-built and customizable KPIs, you can see where your team excels and where they need more training. Zoho CRM’s Blueprint ensures that the same level of attention is given to the right customers, even if the sales team grows. It makes sure that everyone in the team follows the right process. ..show more

Salesforce is a futuristic Customer Relationship Management Software bringing companies and their customers together. The integrated software helps departments like commerce, marketing, sales and service to get a unified view of each client. Moreover, companies can also leverage on the particular to deliver amazing shopping experiences to individual buyers, automate time-consuming jobs, assure quick resolution to queries raised from the customers front and strategise personalised marketing schemes. The solution serves organisations scattered across industries like retail, automotive, higher education, public sector, media, communication, hospitality and transportation, nonprofit and more. With Salesforce, organisations get the advantage of joining the 150,000+ like-minded companies where they can find a massive community of experts ready to help in their company’s growth, besides offering an estimate of their Return on Investment (ROI). Lastly, AI technology equipped chatbot (Einstein) within the software helps companies reassess past interactions with individual clients and better understand raised queries. ..show more

Dynamics CRM is a powerful software with a number of tools that help in making the customer-facing functions of business easier. Microsoft Dynamics CRM delivers a wide range of CRM via five individual apps - Customer Service, Sales, Field Service, Marketing, Project Service Automation that work in integration. It aims at centralizing customer informations, automating marketing informations, tracking sales opportunities, analyzing data and enabling a responsive customer service. All of these functions ensure that you are never out on any growth opportunity by maximizing your business relationships. ..show more

Oracle Siebel is a comprehensive CRM application that helps businesses to personalize and enhance their customer experience. The application helps users to improve account planning, pipeline visibility and productivity from a single place. Businesses can collaborate across department wise teams, including service, marketing, inventory and finance to get a 360° view. Users get to plan, orchestrate and deliver actionable marketing insights customized to the needs of B2B and B2C organizations. The specialized features of Oracle Siebel include intelligent real-time optimization and dispatch of field service resources, inventory management, depot repair and service analytics. The solution also allows sales teams and calls centres to perform tasks efficiently, making it easy for customers to buy goods and services easily. Users can create customized and intuitive customer experiences with a set of flexible solutions that directly meet their business requirements. The CRM application has a metadata-driven architecture that enables rapid application design and powerful performance. ..show more

Features

AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Advanced Automation Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Call Logging Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Collaboration Tools Interactive tools meant to make the application highly collaborative and encourage teamwork

Contact Management Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Customer Segmentation Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Customer Support Ensures after-sales interactions with your customers and solve queries related to your products and services

Customization Helps to customize the system for use in industry-specific use cases

Dedicated Phone Line Integration Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Document Management Ability to store and manage various information and documents in electronic format.

IoT Integration Leveraging Internet of Things devices for enhanced data collection and analysis

Lead Management A systemized and organized way of managing all your leads and their conversation.

Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response.

List Management Enables management of multiple lists and communications with them

Marketing Automation Develop customer relationships, automate marketing programs and measure your marketing ROI

Omnichannel Customer Engagement Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Opportunity Management Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Order Management Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Predictive Analytics Advanced analytics for predicting customer behavior and sales opportunities

Product Catalog Lets your sales representatives, as well as customers, view details and prices of each product.

Project Management Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Quotes (Proposals) Create effective sales proposals by generating multiple quotes per opportunity

Real-time Data Sync Allows to synchronize with other systems for up-to-date information across platforms

Referral Tracking Track and manage your referred customers.

Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Sales Force Automation Streamlined management of the sales cycle from lead to close

Territory Management Helps to assign, manage sales territories and conveniently track their progress

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Pleasanton, California - 94588 / +1 877-834-4428

San Francisco, California / +1 800-667-6389

Redmond, Washington

Redwood Shores, California / +1 800-633-0738

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Standard
$20 /User/Month

Automate and optimize your sales cycle

Features

  • Sales Force Automation
    • Basic modules
    • Tasks, calls, events
    • Advanced filters
    • Multiple pipelines
    • Scoring rules
    • Sales forecasting
    • Email insights
    • Multiple currencies
  • Automation and Process Management
    • Workflow rules
    • Email notifications
  • Product Customization
    • Homepage customization
    • Rename tabs
    • Custom list views
    • Custom fields
    • Canvas
    • Tab groups
  • Reports and Analytics
    • Predefined reports
    • Predefined dashboards
    • Custom reports and dashboards (Limited)
    • Basic dashboard components
    • Analytics mobile app
  • Marketing Automation
    • Email templates
    • Email authentication
    • Mass email
    • Social profile integration
  • Security
    • Profiles
    • Role-based hierarchy
    • Multiple organizations
    • GDPR compliance
    • CRM audit logs
    • IP address restriction
Professional
$35 /User/Month

Improve customer acquisition and accelerate growth

Features

  • Sales Force Automation
    • Basic modules
    • Tasks, calls, events
    • Advanced filters
    • Multiple pipelines
    • Scoring rules
    • Sales forecasting
    • Email insights
    • Multiple currencies
    • Macros
    • SalesSignals
    • Assignment rules
  • Automation and Process Management
    • Workflow rules
    • Email notifications
    • Blueprint
    • Webhooks
  • Product Customization
    • Homepage customization
    • Rename tabs
    • Custom list views
    • Custom fields
    • Canvas
    • Tab groups
    • Validation rules
  • Reports and Analytics
    • Predefined reports
    • Predefined dashboards
    • Custom reports and dashboards (Limited)
    • Basic dashboard components
    • Analytics mobile app
    • Custom reports and dashboards (Unlimited)
  • Marketing Automation
    • Email templates
    • Email authentication
    • Mass email
    • Social profile integration
    • Email relay
    • CRM for Google Ads
  • Security
    • Profiles
    • Role-based hierarchy
    • Multiple organizations
    • GDPR compliance
    • CRM audit logs
    • IP address restriction
    • Field-level security
Enterprise
$50 /User/Month

Manage global CX operations with the complete CRM

Features

  • Sales Force Automation
    • Basic modules
    • Tasks, calls, events
    • Advanced filters
    • Multiple pipelines
    • Scoring rules
    • Sales forecasting
    • Email insights
    • Multiple currencies
    • Macros
    • SalesSignals
    • Assignment rules
    • Multiple scoring rules
    • Custom SalesSignals
    • Email parsers
    • Data entry wizards
    • Portals
  • Automation and Process Management
    • Workflow rules
    • Email notifications
    • Blueprint
    • Webhooks
    • Record approval process
    • Data review process
    • Custom functions
    • CommandCenter
  • Product Customization
    • Homepage customization
    • Rename tabs
    • Custom list views
    • Custom fields
    • Canvas
    • Tab groups
    • Validation rules
    • Custom modules
    • Custom buttons
    • Page layouts
    • Translations
    • Developer sandbox
  • Reports and Analytics
    • Predefined reports
    • Predefined dashboards
    • Custom reports and dashboards (Limited)
    • Basic dashboard components
    • Analytics mobile app
    • Custom reports and dashboards (Unlimited)
    • Advanced dashboard components
    • Anomaly detectors
    • Webform analytics
  • Artifical Intelligence
    • Data enrichment
    • Prediction
    • AI sales forecasting
    • Anomaly detection
    • Recommendation
    • AI analytics
    • Communication
    • Image validation
    • Conversational AI
    • Email intelligence
    • Conversation intelligence
    • Voice of the Customer
  • Marketing Automation
    • Email templates
    • Email authentication
    • Mass email
    • Social profile integration
    • Email relay
    • CRM for Google Ads
    • Attribution
    • Segmentation
    • Auto-responders
  • Security
    • Profiles
    • Role-based hierarchy
    • Multiple organizations
    • GDPR compliance
    • CRM audit logs
    • IP address restriction
    • Field-level security
    • Reporting hierarchy
    • Record-level sharing
    • Territory management
    • Data encryption
  • Lite users add-on
    • Lite users: Available for orgs with minimum 25 regular user licenses - $15 per user per month billed Monthly ($12 per user per month billed Yearly)
Ultimate
$65 /User/Month

Scale exponentially with dedicated BI capabilities

Features

  • Sales Force Automation
    • Basic modules
    • Tasks, calls, events
    • Advanced filters
    • Multiple pipelines
    • Scoring rules
    • Sales forecasting
    • Email insights
    • Multiple currencies
    • Macros
    • SalesSignals
    • Assignment rules
    • Multiple scoring rules
    • Custom SalesSignals
    • Email parsers
    • Data entry wizards
    • Portals
  • Automation and Process Management
    • Workflow rules
    • Email notifications
    • Blueprint
    • Webhooks
    • Record approval process
    • Data review process
    • Custom functions
    • CommandCenter
  • Product Customization
    • Homepage customization
    • Rename tabs
    • Custom list views
    • Custom fields
    • Canvas
    • Tab groups
    • Validation rules
    • Custom modules
    • Custom buttons
    • Page layouts
    • Translations
    • Developer sandbox
  • Reports and Analytics
    • Predefined reports
    • Predefined dashboards
    • Custom reports and dashboards (Limited)
    • Basic dashboard components
    • Analytics mobile app
    • Custom reports and dashboards (Unlimited)
    • Advanced dashboard components
    • Anomaly detectors
    • Webform analytics
    • Zoho Analytics
  • Artifical Intelligence
    • Data enrichment
    • Prediction
    • AI sales forecasting
    • Anomaly detection
    • Recommendation
    • AI analytics
    • Communication
    • Image validation
    • Conversational AI
    • Email intelligence
    • Conversation intelligence
    • Voice of the Customer
  • Marketing Automation
    • Email templates
    • Email authentication
    • Mass email
    • Social profile integration
    • Email relay
    • CRM for Google Ads
    • Attribution
    • Segmentation
    • Auto-responders
  • Security
    • Profiles
    • Role-based hierarchy
    • Multiple organizations
    • GDPR compliance
    • CRM audit logs
    • IP address restriction
    • Field-level security
    • Reporting hierarchy
    • Record-level sharing
    • Territory management
    • Data encryption
  • Lite users add-on
    • Lite users: Available for orgs with minimum 25 regular user licenses - $15 per user per month billed Monthly ($12 per user per month billed Yearly)
CRM Plus
$69 /User/Month

Unify sales, service, and marketing on one platform

Features

  • Eight apps, all features included
  • Users have access to all apps
  • Fully integrated
CRM Flex
$14 /User/Month

billed Yearly

Build a custom sales, service, and marketing bundle

Features

  • Select the apps you need
  • Select editions and users for each app
  • Fully integrated
View Price Page
Starter Suite
$25 /User/Month

Billed Yearly

The simple CRM suite with marketing, sales, and service.

Features

  • Simplified Setup & Onboarding
  • Lead, Account, Contact & Opportunity Management
  • Email Integration & Automated Activity Capture
Professional
$80 /User/Month

Billed Yearly

The CRM for sales.

Features

  • Forecast Management
  • Customizable Reports & Dashboards
  • Quoting & Contracting
Enterprise
$165 /User/Month

Billed Yearly

The CRM for sales with more flexibility and web API.

Features

  • Includes features of Professional plan, plus
  • Advanced Pipeline Management & Deal Insights
  • Territory Management & Planning
  • Workflow & Approvals Automation
Unlimited
$330 /User/Month

Billed Yearly

The CRM for sales with full suite of AI, automation, and developer support built-in.

Features

  • Includes features of Enterprise plan, plus
  • Advanced Automation & Sales Engagement
  • Predictive & Generative AI
  • Premier Success Plan & Full Sandbox
Unlimited+
$500 /User/Month

Billed Yearly

The best of Salesforce for Sales.

Features

  • Includes features of Unlimited plan, plus
  • Performance Management, Enablement and Team Collaboration with Slack
  • Connect Salesforce and External Data with Data Cloud and Revenue Intelligence
View Price Page
Dynamics 365 Sales Professional
$65 /User/Month

Core sales force automation and Microsoft 365 integration

Features

  • Lead and opportunity management
  • Marketing lists and quick campaigns
  • Products, price lists, and product bundles
  • Quotes, orders, and invoices
  • CPQ and data enrichment solution discovery
  • Live org charts
  • Mobile app
  • Microsoft 365 integration
    • Outlook
    • Exchange
    • Excel
    • Teams
    • OneDrive / SharePoint
    • OneNote
  • Reporting and analysis
    • Export to Excel, advanced analytics with separate Power BI license
    • Real-time sales reports and dashboards
    • Portals2 (Add-in)
  • Customization and extensibility3
    • Application customizations
  • Viva Sales (Add-in)
Dynamics 365 Sales Enterprise
$95 /User/Month

Industry-leading sales force automation with contextual insights and advanced customization capabilities

Features

  • Includes features of Dynamics 365 Sales Professional plan, plus
  • Forecasting
  • Product, relationships, and hierarchies
  • Cases (for Sales)
  • Business card scanner1
  • Assistant (standard cards)
  • Email intelligence (email engagement and auto-capture)
  • Sales playbooks
  • Competitors, sales goals, and territory management
  • Partner relationship management
  • Microsoft 365 integration
    • Knowledge management
  • Customization and extensibility3
    • Custom applications4 (Microsoft Power Apps)
    • Workflow automation5 (Microsoft Power Automate)
  • Contextual insights6
    • Predictive forecasting
    • Pipeline intelligence
    • Predictive scoring
    • Relationship analytics
    • Connection insights (who knows whom)
    • Notes analysis
    • Assistant customization and premium cards
  • Sales accelerator6
    • Intelligent work list
    • Up next widget
    • Sequence designer
    • Embedded email and phone dialer
  • Conversation intelligence6
    • Call transcription
    • Keyword, sentiment, and emotion analysis
    • Competitive products and brand analysis
    • Pipeline analysis
    • Seller behavior and top seller analysis
    • Coaching tools
    • Personalized seller dashboards
    • Outbound calling and Teams meeting scheduler for conference calls
  • Viva Sales
Dynamics 365 Sales Premium
$135 /User/Month

Dynamics 365 Sales Enterprise plus prebuilt customizable intelligence solutions for sellers and managers

Features

  • Includes features of Dynamics 365 Sales Enterprise plan
Microsoft Relationship Sales
$162 /User/Month

Dynamics 365 Sales Enterprise plus LinkedIn Sales Navigator Enterprise

Features

  • Requires a 10-seat minimum
  • Includes features of Dynamics 365 Sales Premium plan, plus
  • LinkedIn Sales Navigator
    • Embedded Sales Navigator in Dynamics 365 Sales
    • Activity sync from Sales Navigator
    • Accounts, leads, and contacts saved to Sales Navigator
    • Smart Links
View Price Page
Oracle Siebel
Custom

Features

  • Sales
  • Marketing
  • Service
  • Social
  • Commerce
  • Industry Solutions
  • Mobility
  • User Experience
  • Integration
  • Loyalty
  • Platform
  • Application Development
  • Insights
  • Partner Management
View Price Page

SCREENSHOTS

Zoho CRM Screenshots
View 13 screenshot(s)
Salesforce Screenshots
View 3 screenshot(s)
Microsoft Dynamics 365 for Sales Screenshots
View 4 screenshot(s)
Oracle Siebel Screenshots
View 3 screenshot(s)

INTEGRATIONS

  • Leadfeeder
  • Slack
  • Box
  • Zoho Creator
  • Zoho SalesIQ
  • Google Sheets
  • Zoho Desk
  • Saasu
  • Zapier
  • ClickDesk
  • Zoho Sign
  • Zoho Projects
  • PieSync
  • Knowlarity
  • GotoMeeting
  • MailChimp
  • Adobe Sign
  • Zoho Expense
  • DocuSign
  • Constant Contact
  • Zoho Campaigns
  • GetResponse
  • Front
  • Dropbox Business
  • SurveyMonkey
  • Zoho Survey
  • QuoteWerks
  • Quickbooks
  • PandaDoc
  • Zoho Books
  • Zoom
  • Eventbrite
  • Xero
  • Zoho Forms
  • iQuoteXpress
  • Zoho Cliq
  • ActiveCampaign
  • RingCentral Office
  • Twilio Flex
  • Zoho Meeting
  • Zoho Billing
  • Unbounce
  • GoToWebinar
  • Google Drive
  • Proposify
  • Shopify
  • Zoho Social
  • Salesforce Marketing Cloud Account Engagement (formerly Pardot)
  • Freshdesk
  • Dropbox Business
  • ActiveCampaign
  • Slack
  • Quickbooks
  • MuleSoft Anypoint Platform
  • Zendesk Sell
  • MailChimp
  • DocuSign
  • Jira
    NA
    NA

ALTERNATIVES

Top alternatives to Zoho CRM

Zoho Creator
Zoho Creator
Zoho Desk
Zoho Desk
Odoo CRM
Odoo CRM
Zoho One
Zoho One
Zoho Books
Zoho Books

Top alternatives to Salesforce

Pega Marketing
Pega Marketing
Oracle EBS Financials
Oracle EBS Financials
HubSpot CRM
HubSpot CRM
AWS Cloud9
AWS Cloud9
Zoho Books
Zoho Books

Top alternatives to Microsoft Dynamics 365 for Sales

Zoho CRM
Zoho CRM
Salesforce
Salesforce
SugarCRM
SugarCRM
Pipedrive CRM
Pipedrive CRM
Thryv
Thryv

Top alternatives to Oracle Siebel

Oracle EBS Financials
Oracle EBS Financials
Salesforce
Salesforce
Zoho CRM
Zoho CRM
SugarCRM
SugarCRM
Pipedrive CRM
Pipedrive CRM