Zendesk Talk |
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Start Free Trial
|
| Description | ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable to support extensive reporting. Codeless customization allows creative freedom and ensures better adaptation to suit your unique business requirements. The tool can be deployed on either cloud or on premises. The software is available in 3 variants like Standard, Professional and Enterprise level. Each of the forms come suitably equipped with help desk features. Read more | Dixa is a customer service tool for companies that aim to provide their customers with simple, unified, and engaging customer service. It functions as an end-to-end holistic platform with a call center, contact center, and a help desk all integrated into a single package. With an advanced routing system, customer support conversations are intelligently offloaded to the right agent and at the right instance. Users can also easily engage across organizations and drive personal conversations with people at the center. Dixa enables communication across various channels such as email, chat, and phone to be unified on a single platform. It also comes with an integrated and full-featured call center and phone system that users can directly run in their browsers. With real-time chats and messages, users can easily connect with their visitors. And the email platform lets them track, prioritize, and aid the queries of their customers. Read more |
| Pricing Options |
|
|
| SW Score & Breakdown |
|
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards |
Not Available
|
# 20 Most Popular # 15 Most Popular |
| Organization Types Supported |
|
|
| Platforms Supported |
|
|
| Modes of Support |
|
|
| API Support |
|
|
| User Rating |
|
|
| Ratings Distribution |
|
|
| Review Summary |
Users praise ManageEngine ServiceDesk Plus for its ease of use, comprehensive features, and excellent customer support. They appreciate its user-friendly interface, customizable workflows, and robust reporting capabilities. Many reviewers highlight its ability to streamline IT service management processes, improve technician productivity, and enhance overall IT service delivery. They also commend its mobile app and integration options, which provide flexibility and convenience. Moreover, users value the prompt and helpful support they receive from the ManageEngine team. They recommend ManageEngine ServiceDesk Plus as a reliable and efficient IT service management solution for businesses of all sizes. |
Overall, reviewers praise Dixa for its user-friendly interface, robust features, and excellent customer support. Users appreciate the intuitive design and straightforward navigation, making it easy to manage customer interactions. The comprehensive range of features, including omnichannel communication, ticketing, automation, and reporting, enables efficient and effective customer service. Moreover, reviewers consistently highlight the exceptional responsiveness and helpfulness of Dixa's support team, ensuring a positive customer experience. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
|
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Service desk plus Custom |
Essential $39.00 $49.00 per user / month Growth $89.00 $109.00 per user / month Ultimate $139.00 $169.00 per user / month Custom Custom |
|
View Detailed Pricing
|
View Detailed Pricing
|
SolarWinds Service Desk
4.2 Based on 2544 Ratings ManageEngine ServiceDesk Plus Vs SolarWinds Service Desk
Help Desk Premier
3.3 Based on 3 Ratings 
|
Zendesk Chat
4.5 Based on 541 Ratings 
|
|
| Screenshots |
+ 15 More
|
Not Available |
| Videos |
+ 3 More
|
+ 1 More
|
| Company Details | Located in: Pleasanton, CA | Located in: Copenhagen, Denmark Founded in: 2015 |
| Contact Details |
+1 (888) 900-9646 https://www.manageengine.com/products/service-desk/ |
+45 89 88 62 60 https://dixa.com/ |
| Social Media Handles |
|
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
