Home/Live Chat Software/Intercom vs Chatwoot vs ChaskiqUpdated on: March 3, 2024

Compare Intercom vs Chatwoot vs Chaskiq

97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Intercom
Intercom Live Chat Software (2205 Ratings)
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83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
77% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Salesforce Chat
Salesforce Chat Live Chat Software
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97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Intercom

Intercom

Live Chat Software (2205 Ratings)
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83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
77% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Salesforce Chat

Salesforce Chat

Live Chat Software
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Overview

Summary

Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer. ..show more

Chatwoot is a customer support software that helps to provide support to all your visitors over a range of social platforms like Messenger, WeChat, Email, Whatsapp, Twitter, and even your own website. It helps the users in numerous ways by managing conversations, building relationships and offering a delightful customer experience by using just a single platform. It consists of a multifunctional substantial dashboard that keeps the customers engaged in one single place. It allows users to connect through channels and initiate communication by exchanging messages from customers. Being a substantial platform, Chatwoot has a lot of powerful features, specifically designed to enhance the productivity of your team and provide the data required to carry forward the action. It consists of features like inbuilt real-time reporting that helps to gain insights about the performance of your team. Along with that, it has an automatic agent assignment facility that automatically assigns conversations to the next agent available in the inbox. It keeps productivity over anything else by enabling you to send quick pre-saved responses to your visitors’ FAQs and resolve their queries more efficiently. ..show more

Chaskiq is an open-source conversational marketing tool that allows users to generate leads from absolute strangers and maintain the data ownership at the same time. It is not only easy to install but also effortless to develop and maintain. It helps to segment visitors for ultimate communication dispatch. Moreover, users can turn on live chat messages along with auto-replies, custom team availability, and even average reply time alerts. It also permits users to send in-app alerts, newsletters, automated behavioral alerts, and even guided tours. This software can be used to auto-assign agents and even set custom rules for them. One can assign various assignment commands for incoming messages, which can be further filtered by date, location, custom attributes, and message content. With Chaskiq, users can maintain constant communication with clients and track the status of each of them. It is very versatile and can be installed on any VPS or Heroku. The application helps to get insights by generating metric reports for each campaign. Its automated bots enable users to configure conversations based on user behavior. ..show more

Salesforce Chat is a powerful tool that allows businesses to connect with their customers in real-time through personalized live chats. The platform is versatile, enabling chat functionality both in-app and online. With multilingual support, businesses can deliver chat services to customers around the globe, regardless of their preferred language. Salesforce Chat is also equipped with AI-powered chatbots, which help to streamline customer support and provide quick responses to routine inquiries. By connecting each live chat with a complete customer profile, agents can gain valuable context that facilitates swift resolution of customer issues. This is further complemented by features such as customer chat sneak peek, keyboard shortcuts, and prewritten messages, all of which enhance agent productivity and efficiency. Moreover, Salesforce Chat simplifies the process of routing chats to the right agents, ensuring that customers are always connected with the most appropriate representative. With its seamless integration with the Salesforce platform, businesses can leverage the full potential of Salesforce Chat to achieve optimal results in customer engagement and satisfaction. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California

Newark, Delaware

N/A

San Francisco, California / +1-800-664-9073

API

N/A

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Conversational Marketing (Business)
Custom

Turn website visitors into paying customers

Features

  • Conversational chatbots
  • Live chat for sales
  • Smart lead qualification
  • Multiple Team inboxes
  • Automatic meeting booking
  • Conversation routing rules
  • Account-based assignments
  • Revenue and performance reporting
  • Salesforce & Marketo integrations
  • Reverse IP lookup and data enrichment
Conversational Customer engagement (Business)
Custom

Onboard, activate and re-engage customers

Features

  • Outbound email and in-product messaging
  • Push messages & notifications
  • Custom bots
  • Banners
  • Mobile carousels
  • Multi-channel campaigns
  • Product Tours
  • A/B testing & control groups
  • Message versioning
  • Custom events and customer segments
  • Salesforce, Clearbit Reveal & Marketo integrations
Conversational Support (Business)
Custom

High-quality, personalized help at scale

Features

  • Live chat for support
  • In product messaging
  • Team inboxes
  • Ticketing workflows
  • Service Level Agreement rules
  • Workload management
  • Role-based permission
  • Outcome reporting
  • Help Center
  • Conversational bots
  • Revolution bot
  • Targeted messaging
  • Product Tours
Start (Small Business)
$59 /Month

Basic live chat and outbound messaging.

Features

  • Includes 1 seat
  • Live chat
  • Targeted outbound chat
  • Team inbox
  • Slack integration
Grow (Small Businesses)
$119 /Month

Chat, targeted email, and self-service support.

Features

  • Includes features of Start plan, plus
  • Includes 5 seats
  • Inbound & outbound email
  • Help center
  • Macros
  • Conversation ratings
  • HubSpot & GitHub integrations
  • Mobile Carousels
  • Banners
View Price Page
Chatwoot
Free

Open-Source

Features

  • Real-time Reporting
  • Dashboard
  • Automatic Agent Assignment
  • Productivity and Collaboration
Chaskiq
Free

Features

  • Segment your visitors
  • Inbound messages
  • Outbound messages
  • Auto-assign agents according with custom rules
View Price Page
Salesforce Chat
Custom

Features

  • Real-time help online
  • Connect agents and increase productivity
  • Improve team, improve customer service
View Price Page

SCREENSHOTS

Intercom Screenshots
View 1 screenshot(s)
Chatwoot Screenshots
View 1 screenshot(s)
Chaskiq Screenshots
View 4 screenshot(s)
Salesforce Chat Screenshots

INTEGRATIONS

  • WordPress
  • Mixpanel
  • Trello
  • Slack
  • MailChimp
    NA
    NA
    NA

ALTERNATIVES

Top alternatives to Intercom

Salesforce
Salesforce
Freshdesk Contact Center (Formerly Freshcaller)
Freshdesk Contact Center (Formerly Freshcaller)
HubSpot CRM
HubSpot CRM
Drift
Drift
Freshchat
Freshchat

Top alternatives to Chatwoot

Chaskiq
Chaskiq
Intercom
Intercom
Zendesk Talk
Zendesk Talk
WizyChat
WizyChat
CBOT
CBOT

Top alternatives to Chaskiq

Chatwoot
Chatwoot
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom