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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Hotjar logo
Heat Map Software

4.3 1,532 user ratings

View Details

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Hotjar aims to help businesses better understand customer behaviour on the user website front end using a plethora of tools such as heatmaps, visitor recordings, conversion funnels, feedback and surveys. Heatmaps help users understand what customers want, care about and do on their websites by visually representing their clicks, taps and scrolling behaviour, which are often considered the strongest indicators of visitor motivation and desire. It enables users to see recordings of real visitor behaviour on the website. Conversion funnels allow them to figure out where their potential clients are dropping off. Hotjar provides detailed page-wise data and presents it in a visual, simpler, and intuitive format. Another feature, form analysis allows them to Improve online form completion rates by monitoring which fields take too long to fill, which are left blank, and the reasons visitors abandon a form and a page. Lastly, Hotjar makes it possible to recruit test visitors for user research and testing directly from the website. Read more Sprig is a versatile product research platform that enables you to capture real-time information from your consumers, with video interviews, idea testing, and microsurveys. It enables learning from your clients quickly and easily throughout every level of development. With Sprig, you can save the effort of hiring, arranging, and performing individual user interviews by recording your interview questions and identifying your target audience. You can hear the participant’s tone of voice and see their facial expressions. You can also get transcripts of each interview that have been automatically evaluated. Sprig provides easy-to-understand user insights at every step of development and its comprehensive approach to research gives in-depth insights within hours, rather than weeks of gathering and evaluating data. You can collect input from your consumers before launching your new idea, design, and/or message by doing quick and remote concept testing with Sprig. You can improve your product and acquisition funnels by surfacing user information through in-product, email, or link microsurveys. Additionally, you can conduct research with individual consumers at specified times, resulting in hyper-relevant feedback, greater response rates, and increased data confidence with Sprig. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $39.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Starts at $79.0. Offers Free-forever and Custom plan.
SW Score & Breakdown

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    81%
  • Reviews
    97%
  • Momentum
    73%
  • Popularity
    99%

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    89%
  • Reviews
    60%
  • Momentum
    63%
  • Popularity
    75%

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • Online
  • Online
API Support
  • NA
  • Available

Reviews & Ratings

User Rating
4.3/5 1,532 user ratings
Not Available
Rating Distribution
  • Excellent

    49%
  • Very Good

    41.6%
  • Average

    6.6%
  • Poor

    0.5%
  • Terrible

    2.3%
Not Available
User Sentiments

    Session Recordings, Heatmaps, Ease of Use, Actionable Insights

    Limited Free Plan, Data Storage Limitations, Pricing, Limited Integrations

    Not Available
Review Summary

Hotjar's user reviews reveal both positive and negative experiences. Many users find the heatmaps and session recordings features valuable for understanding user behavior and identifying pain points. They appreciate the easy-to-use interface and the ability to quickly set up and customize surveys. However, some users report challenges with the pricing structure and the accuracy of the data collected. Additionally, a few users have expressed concerns about the impact Hotjar may have on their website's performance and security. Overall, Hotjar appears to be a popular tool with a range of features that can provide insights into user behavior, but users should carefully consider their specific needs and budget before committing to a subscription.

Not Available
  Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Starts at $39.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Starts at $79.0. Offers Free-forever and Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Basic Free

Plus $39.00 $39.00 per month

Business $99.00 $99.00 per month

Scale $389.00 $389.00 per month

Free Free

Essentials $79.00 $79.00 per month

Enterprise Custom

 
View Detailed Pricing
View Detailed Pricing

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Screenshots & Videos

Screenshots screenshots
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Vendor information

Company Details Located in: Malta, Europe Located in: San Francisco, California
Contact Details

+1 (855) 464-6788

https://www.hotjar.com/

Not available

https://sprig.com/

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