Home/Heat Map Software/Hotjar vs FullStoryUpdated on: March 28, 2024

Compare Hotjar vs FullStory

96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Hotjar
Hotjar Heat Map Software (521 Ratings)
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Hotjar

Hotjar

Heat Map Software (521 Ratings)
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Visit Website

Visit Website

Overview

Summary

Hotjar aims to help businesses better understand customer behaviour on the user website front end using a plethora of tools such as heatmaps, visitor recordings, conversion funnels, feedback and surveys. Heatmaps help users understand what customers want, care about and do on their websites by visually representing their clicks, taps and scrolling behaviour, which are often considered the strongest indicators of visitor motivation and desire. It enables users to see recordings of real visitor behaviour on the website. Conversion funnels allow them to figure out where their potential clients are dropping off. Hotjar provides detailed page-wise data and presents it in a visual, simpler, and intuitive format. Another feature, form analysis allows them to Improve online form completion rates by monitoring which fields take too long to fill, which are left blank, and the reasons visitors abandon a form and a page. Lastly, Hotjar makes it possible to recruit test visitors for user research and testing directly from the website. ..show more

Fullstory houses a host of features for detailed heatmap generation and other analytics. The first being the heatmaps, which is generated by tracking the user’s activity on your website. The heatmaps are generated with sprayed colours of different tones on various segments on your website, depending upon the level of interaction made. You can analyze the reports by filtering the results on the basis of filter like Top users, the device used, etc. Fullstory can also record the entire user session so that you never miss any detail of how user interaction. Alongside the user’s interaction, it also records and detects errors in JavaScript console logs. Concerning the user’s privacy, it prevents collecting of sensitive user's data like location, IP address and web domain. It also identifies error/dead clicks, bugs, and pop-ups that degrade the user’s experience. Minute details like rage click and thrashing mouse also taken into account by the software. Moreover, you can also export CSV userlist for your searches and segments. Lastly, you can share the reports with other team members using the ‘Collaborate’ feature. ..show more

Features

A/B Testing Compares two versions of your website to see which one performs better

Chat Integration Enables website manager to chat directly to the visitor in order to address his/her query

Custom Targeting Offers to target a particular set of customers with a similar set of preferences and behaviors, thus bringing efficiency.

Customer Feedback Helps the website owner to receive customer feedback directly from the website

Filtered Results Offers to filter the results based on regions, devices and other criteria.

Form Testing Offers to check the performance of the forms and identify the fields negating visitor's interest

Funneling Helps to identify pages/parts of your website responsible for the drop of a potential customer

GDPR Compliance Makes the website compliant to General Data Protection Regulation 2016/679 that offers privacy to all users in the European Union

JavaScript Error Detection Helps to detect any error in JavaScript that is resulting in bugs on the website

Optimization Tool Enables optimization of contents/elements of your website without using any third-party application

Real-time View View real-time live interaction of visitors on the website

Session Recording Enables one to record remote access, support sessions, and meetings

Team Sharing Used to share the heatmaps, recorded sessions and other analytics with your team for coordination

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Malta, Europe / +1 (855) 464-6788

Atlanta, Georgia

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Basic
Free

Features

  • Up to 35 daily sessions
  • Automatic data capture
  • Unlimited heatmaps
  • Up to 1,050 recordings/month
  • Create and store 3 surveys & incoming feedback widgets

Plus
$39 /Month

Features

  • Everything in Basic, and:
  • Up to 100 daily sessions
  • Powerful filters for recordings
  • Trigger recordings by page or event
  • Up to 3,000 recordings/month
  • Unlimited surveys & incoming feedback widgets
Business
$99 /Month

Features

  • Everything in Plus, and:
  • 500 - 2,500 daily sessions
  • Seven custom-built integrations
  • Analyze key user cohorts
  • Rage clicks and u-turns
  • Removal of Hotjar branding
  • Based on sessions needed
Scale
$389 /Month

Features

  • Everything in Business, and:
  • 4,000+ daily sessions
  • Dedicated Hotjar Customer Success Manager
  • SAML single sign-on (SSO)
  • Enough data for the largest sites
  • Full access to every feature
View Price Page
Free trial
Others

14 days trial.

Features

ANALYTICS & DEBUGGING

  • User Trends
  • Event Funnels
  • Heatmaps
  • Dev Tools
  • Co-browsing
  • Frustration Signals
  • Dashboards

WORKFLOW

  • Session Replay
  • Omnisearch
  • User Segmentation
  • Integrations
  • Session Notes
  • Shareable Session Links
  • Webhooks

MANAGEMENT

  • Exclude Sensitive Data
  • Restrict by IPS, User Agent, or Location
  • Consent API
  • Custom Events
  • FS.Identify API
  • Delete Users
Business
Custom

Features

  • Include Free trial plan, plus
  • Session Replay
  • OmniSearch
  • User Trends
  • Event Funnels
  • Heatmaps
  • Dev Tools
  • Frustration Signals

Enterprise
Custom

Features

  • Conversions
  • Data Export
  • Journeys
  • Segment Alerts
  • SAML Single Sign-on
  • Watched Elements, and
  • All features of FullStory Business

ANALYTICS & DEBUGGING

  • Features of Business plan, plus
  • Conversions
  • Watched Elements
  • Journeys

WORKFLOW

  • Features of Business plan, plus
  • Alerts
  • Data Export

MANAGEMENT

  • Features of Business plan, plus
  • SAML Single Sign-on
  • Multi-org Management
  • Available as an add-on
Free Forever
Free

Leverage a limited version of our powerful digital experience analytics with three seats, 1,000 sessions/month, and up to one month of data storage.

View Price Page

SCREENSHOTS

Hotjar Screenshots
View 6 screenshot(s)
FullStory Screenshots
View 5 screenshot(s)

INTEGRATIONS

  • WordPress
  • Joomla
  • Instapage
  • Drupal
  • Segment
  • Unbounce
  • PrestaShop
  • Squarespace
  • Weebly
  • HubSpot CRM
  • Optimizely
  • Shopify
    NA

ALTERNATIVES

Top alternatives to Hotjar

LogRocket
LogRocket
Lucky Orange
Lucky Orange
FullStory
FullStory
Mouseflow
Mouseflow
VWO Testing
VWO Testing

Top alternatives to FullStory

Datadog APM
Datadog APM
LogRocket
LogRocket
Heap
Heap
Amplitude
Amplitude
Pendo
Pendo