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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Support hub is an ideal help desk software that lets businesses easily deal with customer support tickets, collect customers information and create a knowledge base to offer the best possible support for the businesses. This software allows individuals to handle customer support tickets easily and formulate a knowledge database and stay in contact with other platforms that the individuals use to keep their business grow. Support Hub is an All-in-One solution that comprises various features that include canned responses that save and reuse some common replies to enhance the response time. You can easily remove and export and import customer information directly from the admin panel through the customer management feature. And through the knowledge base feature, you can immediately create comprehensive documentation, so your customers can easily find the answer that they are looking for. Support hub also integrates with Envato integration that lets customers connect with their Envato account to provide a better support experience. With Support Hub, users can additionally set up an auto-responder to inform their consumers that they are unavailable or on vacation. Read more HelpSpace aims to help you simplify and streamline the help and support you provide for your customers. To do this, it stores all your emails and messages to customers from the support team (and vice versa) in one centralized location. You can also add other channels to centralize, apart from just your emails. This includes your social media networks, such as Facebook, Twitter, and LinkedIn. Any communication you have with customers via these channels will arrive into the HelpSpace inbox and then be centralized in one place so anyone can get an overview of the back and forth at any time. HelpSpace allows you to better organize your communication by setting up custom rules and filters to direct messages to go to a certain place or to be handled by certain people. This means that all of the filtering is down before the messages even reach the HelpSpace inbox. HelpSpace also helps with internal communication and collaboration by providing an internal chat feature. Read more
Pricing Options
  • Free Trial Available
  • Starts at $19.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Starts at $10.0.
SW Score & Breakdown

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    60%
  • Momentum
    61%
  • Popularity
    66%

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • Online
  • Online

Reviews & Ratings

  Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $19.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Starts at $10.0.
Pricing Plans
Monthly Plans Annual Plans

Free Free

Starter $19.00 $19.00 per month

Standard $59.00 $59.00 per month

Elite $149.00 $149.00 per month

Freelancer $10.00 $10.00 per month

Small Team $30.00 $30.00 per month

Big Team $45.00 $45.00 per month

Crowded Place $99.00 $99.00 per month

 
View Detailed Pricing
View Detailed Pricing

Screenshots & Videos

Screenshots Support Hub screenshot Not Available

Vendor information

Company Details

Not available

Located in: Frankfurt, Germany
Contact Details

Not available

https://support-hub.io/

Not available

https://helpspace.io/

Social Media Handles

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