Zenoti

About Zenoti

Zenoti provides an all-in-one, cloud-based software solution for the spa, salon and med spa industry. The Zenoti platform is engineered for reliability and scale, harnessing the power of enterprise-level technology for businesses of all sizes. Zenoti powers thousands of spas and salons in over 50 countries. Zenoti allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending.

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Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%
Reviews

90%
Momentum

68%
Popularity

90%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Zenoti Awards

# 2 Most Worthy Software Spa and Salon Management Software
Q4 2023

# 3 Most Popular Software Spa and Salon Management Software
Q4 2023

# 3 Most Worthy Software Spa and Salon Management Software
Q3 2022

# 4 Most Popular Software Spa and Salon Management Software
Q3 2022

Zenoti Features

Show Feature Explanation

Show Missing Features

Spa and Salon Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%

Reputation Management

Enables owners to respond to online reviews across Google, Facebook, etc

Facebook Booking

Allows customers to book appointments via Facebook.

Mobile Booking

Allows customers to book appointments via Mobile

Email Campaigns

Send emails for an upcoming appointment, personalized newsletters and offers

SMS Notification

Send SMS reminders to customers and business owners on recent activity

Payments

Enables payment collection from the visitors via popular payment gateways

Reports

Comes with reporting capabilities and features custom pre-built reports

Point of Sale (POS)

Ensures that the service selling and financial transaction related activities are completed efficiently and timely

Employee Management

Helps in automating, managing and accessing the data related to the employed staffs, records vital data, etc. in the enterprise

GST Reports

Helps in generating GST reports, other taxation, and billing reports

Multi-Location Scheduling

Helps in managing schedules and confirm reservations/booking from multiple locations

Appointment Scheduling

Helps in scheduling and managing all necessary appointments

Client Management (Customer)

Facilitates strong necessary data about clients/customers and allows access to it when required

Inventory Management

Helps in recording inventory to optimize and fulfill the requirement.

Rewards Management

Ensures people get equitably and fairly rewarded for their achievements and good performance as per the organization's reward policy

Dashboard

A digital insight of reports and other workings on a single screen

Bookkeeping

Helps in recording all financial activities of a business including sales, purchases, receipts, payments, and etc.

Zenoti Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Zenoti Custom

Features

Appointments & Bookings
Billing & Payments
Business Intelligence
Business Management
Marketing & Sales
Mobile Solutions

Disclaimer: The pricing details were last updated on 26/04/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Zenoti Reviews

User Rating

4.5/5 (Based on 374 Ratings)

Rating Distribution

Excellent
72.2%
Very Good
18.7%
Average
2.7%
Poor
1.9%
Terrible
4.5%

User Sentiments

Excellent Customer Support, Robust Reporting System, User Friendly Interface, Extensive Integrations

Inadequate Post-Implementation Support, Complex System Setup, Mobile Application Functionality, Occasional System Glitches

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Review Summary

Overall, Zenoti garners positive feedback for its user-friendliness, comprehensive features, and ability to streamline operations. Users appreciate its robust appointment scheduling, customer management, and reporting functionalities. Additionally, its mobile app and integration capabilities are seen as strengths. However, some reviewers express concerns about occasional system glitches, the need for improved customer support, and challenges with customization. Overall, Zenoti is generally well-received for its user-centric design and ability to enhance operational efficiency in various industries.

Pros

Streamlined operations: Zenoti centralizes various aspects of salon management, facilitating efficient and organized business operations.
Enhanced customer experience: With Zenoti, businesses can offer personalized services, manage appointments effectively, and streamline communication channels, leading to improved customer satisfaction.

Cons

Limited customization options: Zenoti may not offer extensive customization options for businesses with unique requirements, potentially limiting their ability to tailor the software to their specific needs.
Steep learning curve: The complexity of some functions within Zenoti may require a significant investment in training and support for users to fully utilize its features.

Zenoti Reviews

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