Zenoti Reviews

What do you like best about Zenoti?I like the management of packages, discounts, memberships, loyalty rewards systems. It can do everything you want it to do.What do you dislike about Zenoti?The onboarding process was a little challenging at the beginning because I didn't fully understand the workflows and processes that Zenoti uses. Once I understood those it was much easier to navigate and implement what I wanted.What problems is Zenoti solving and how is that benefiting you?Managing memberships, packages, discounts, and loyalty programs. We are able to decrease the number of third party apps because zenoti includes all of them in 1 system.

What do you like best about Zenoti?The process was extremely smooth and I felt very supported throughout the entire implementation process. I also asked a lot of questions and Jeremiah was never bothered by me and never made me feel like I was bugging him.What do you dislike about Zenoti?The only downside was my initial sales consultant, but once I requested a new sales consultant it was a positive experience.What problems is Zenoti solving and how is that benefiting you?Zenoti is solving a lot of our problems, but we've noticed the ease with the memberships which we didn't have with our last software. This is extremely beneficial because I can be more hands-off from the day-to-day operations and let the front desk staff handle most things.

What do you like best about Zenoti?Zenoti gives you firstly a well thought UI that makes data entering an easy task and then with all the systems and protocols in place that we set as per our business requirement makes it more structured and with all the reporting options in place we can then go ahead and crunch numbers as per our milestones and control parameters. Highly recommended.What do you dislike about Zenoti?Its a giant software - getting people trained on it becomes cumbersome task sometines for me especially to the managers who are not tech savvy they have an aversion to Zenoti.What problems is Zenoti solving and how is that benefiting you?Best part of it is Register Closure - This simple task when applied in stringent way has made my team to start run time billing which was earlier being done only as Data Entry in the end of the Day.

What do you like best about Zenoti?I like the support and involvement of Zenoti's team, especially during onboarding. Neha has been exceptional in addressing my concerns directly and efficiently. I also appreciate how Zenoti has simplified the checkout process and resolved my speed to lead concerns with their HyperConnect feature. Plus, every phone call is now answered, which is a huge improvement. The product has marketing integrations that I find beneficial.What do you dislike about Zenoti?The onboarding is lengthy, but required for a great setup.What problems is Zenoti solving and how is that benefiting you?Zenoti simplifies our checkout process and speeds up customer connection. Calls are answered efficiently, addressing my lead concerns. Marketing integrations and support enhance operations.

What do you like best about Zenoti?The level of support during the implementation process has been excellent. Shraddha has been extremely helpful, patient, and responsive throughout the entire setup. She has taken the time to understand our business needs, answer our questions, and help us configure the system in a way that works for our operations.What do you dislike about Zenoti?The system is very comprehensive, which is a big advantage, but the implementation can also be complex because there are many settings, reports, and configurations to learn. Some areas require a deeper understanding before they can be fully optimized.What problems is Zenoti solving and how is that benefiting you?Zenoti is helping us centralize and improve several areas of our business, including reporting, memberships, client retention, payments, employee performance, and integrations with systems like QuickBooks. It gives us better visibility into our operations and helps us make decisions based on real data. It is also giving us a more scalable structure as we grow the team and prepare for future locations.

What do you like best about Zenoti?Support and onboarding, Jeremiah and Yash have been amazing. Very patient and understanding and Jeremiah really takes the time to explain everything in detail.What do you dislike about Zenoti?So far, so good. I haven't found any negative so far.What problems is Zenoti solving and how is that benefiting you?On-line booking as been a huge win for us as well as our guest, everyone seems to really like it. I think that the AI receptionist will be the next big thing for us.

What do you like best about Zenoti?The onboarding with Rithvika has been AMAZING! She made the data validation a breeze, was super helpful without being intimidating, and has been there to hold our hand and troubleshoot anything, at every step! Not to mention the ease of use and communication for our clients and team now that we are actively using this! Having the one on one support from our Product Specialist, Rithvika, has been invaluable to the process of onboarding and our Go Live.What do you dislike about Zenoti?I think the videos in Zenoti University were hit and miss (meaning, some were very helpful, and some were not) I gave all videos an average rating, but there is room for improvement. I am also finding that a few features are almost an "all or nothing" approach (the first springing to my mind surrounds geofencing for the team to clock in and out, but they also need access to their schedules and blocking time off)What problems is Zenoti solving and how is that benefiting you?The greatest solution that attracted us to Zenoti in the first place, was client communication, as well as giving "lift" and increasing sales through AI functionality. Beyond that, the support has been superior to other software programs we have previously worked with.

What do you like best about Zenoti?What I like about Zenoti is how it keeps booking, client records, and package tracking all in one place — front desk staff can pull up a client's treatment history and remaining sessions instantly instead of checking separate spreadsheets. The automated appointment reminders have noticeably cut down on no-shows, and the reporting makes it easy to spot which treatments and providers are driving revenue each month, which has helped us get better ROI out of our marketing and staffing decisions. It also integrates well with our payment processing, so we're not manually reconciling transactions across systems. I also appreciate how secure client information is kept — sensitive details like treatment history and payment info feel well protected, which matters a lot in a med spa setting. On top of that, it's intuitive enough that new hires get comfortable with it within their first week.What do you dislike about Zenoti?The main drawback we've run into is that Zenoti is such a comprehensive, feature-rich platform that it can feel overwhelming to navigate on our own. There are so many settings, modules, and configuration options that even simple changes — like customizing certain aspects of the webstore booking page — often require reaching out to Zenoti support rather than being something we can quickly figure out and adjust ourselves. It's understandable given how much the system covers, but it does mean small tweaks can take longer than expected, and we're more dependent on their support team than we'd like to be for day-to-day adjustments. A more intuitive self-service option for common customizations would help reduce that back-and-forth.Recommendations to others considering Zenoti?Zenoti has streamlined our booking process significantly. Before, we relied heavily on manual scheduling and phone confirmations, which took up a lot of front-desk time and led to occasional double-bookings or missed appointments.What problems is Zenoti solving and how is that benefiting you?

What do you like best about Zenoti?I apreciate the meetings that we get with our agent. Allowing us to always be able to involve and better our websiteWhat do you dislike about Zenoti?I wouldn't say theres anything i dislike about Zenoti so far, the only unpleasant critic i would have is how much our credit card machinedoesnt work out of the blueWhat problems is Zenoti solving and how is that benefiting you?I'd say, they've solve us narrowing down our clientele that haven't come in a year or less

What do you like best about Zenoti?Zenoti offers great value for the money. We are paying nearly the same as our previous software while gaining significantly more features, including AI integrations that can help support business growth. Appointment management and online booking have also been easy to use. The customer support has been excellent. Jeremiah was extremely helpful throughout the entire transition, making sure all of our questions were answered and everything was set up correctly. He has also continued to provide great support even after we went live.What do you dislike about Zenoti?There is a learning curve because Zenoti offers so many features and settings. It can take some time to learn where everything is and how to fully utilize the platform, but the support team has been very helpful whenever we have questions.What problems is Zenoti solving and how is that benefiting you?Zenoti is helping us streamline many aspects of our business into one platform, including appointment management, online booking, client communication, payments, and reporting. The additional features and AI integrations also give us more tools to improve efficiency, enhance the client experience, and support the growth of our business.