Zenoti Reviews

User Rating

4.5/5 (Based on 374 Ratings)

Rating Distribution

Excellent
72.2%
Very Good
18.7%
Average
2.7%
Poor
1.9%
Terrible
4.5%

User Sentiments

Excellent Customer Support, Robust Reporting System, User Friendly Interface, Extensive Integrations

Inadequate Post-Implementation Support, Complex System Setup, Mobile Application Functionality, Occasional System Glitches

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Review Summary

Overall, Zenoti garners positive feedback for its user-friendliness, comprehensive features, and ability to streamline operations. Users appreciate its robust appointment scheduling, customer management, and reporting functionalities. Additionally, its mobile app and integration capabilities are seen as strengths. However, some reviewers express concerns about occasional system glitches, the need for improved customer support, and challenges with customization. Overall, Zenoti is generally well-received for its user-centric design and ability to enhance operational efficiency in various industries.

Pros

Streamlined operations: Zenoti centralizes various aspects of salon management, facilitating efficient and organized business operations.
Enhanced customer experience: With Zenoti, businesses can offer personalized services, manage appointments effectively, and streamline communication channels, leading to improved customer satisfaction.

Cons

Limited customization options: Zenoti may not offer extensive customization options for businesses with unique requirements, potentially limiting their ability to tailor the software to their specific needs.
Steep learning curve: The complexity of some functions within Zenoti may require a significant investment in training and support for users to fully utilize its features.

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Reviews

DD Clinical

December 5, 2024 Source: Trustpilot.com

Great Customer Service

We've had two follow up calls with Rachit after having taken Zenoti into our clinic 6 weeks ago.

It's a bit of an adjustment taking on a new software package but it is made easier when Rachit (customer service) is quick to respond to any issues, knowledgeable and patient enough to talk us through everything, even if he has to repeat himself.

Zenoti takes a while to get comfortable with but it's getting easier and reassuring to know that the company is very keen to help wherever they can.

Thank you.

Leza Sowerbutts

December 5, 2024 Source: Trustpilot.com

Rananna is amazing

Rananna is amazing, always on hand to help and resolve any issues.

Lisa Yallop

December 3, 2024 Source: Trustpilot.com

Zenoti's Technical Wizard!

Ram recently took over the Technical care on our account and he has been incredible! Problems are resolved with ease and he's a joy to work with. Thanks so much Ram!

Sharon Joy

December 3, 2024 Source: Trustpilot.com

Ramana

Ramana was as usual amazing. He listened to what I needed and explained clearly how I could achieve it ensuring I understood. He is always so accommodating and patient and he definitely knows his stuff, thank you!

Bridget

December 3, 2024 Source: Trustpilot.com

Ramanna has been exceptional in his…

Ramanna has been exceptional in his support to us. He consistently goes above and beyond working with me and my team. We couldn’t use Zenoti anywhere near as effectively without him.

Gaby Vernooij

December 1, 2024 Source: Trustpilot.com

Zenoti is always very helpful

Zenoti is always very helpful, fast and accurate. I can't think of better service.

Hannah Chapman

November 23, 2024 Source: Trustpilot.com

Business growth

Zenoti has really helped me take my aesthetics business to the next level from a customer app to suggesting add ons. It has really grown my business.
Special thanks to Adam and Megha in implementation and Spandana in support

Cheryl

November 18, 2024 Source: Trustpilot.com

Expert advice & support

The team went above & beyond to support us with our Zenoti integration. In particular, Mohammed was always on hand to answer our questions & was key in the success of our new system. Highly recommend!

Stephanie Ridge

November 15, 2024 Source: Trustpilot.com

Thanks Team Zenoti

Thanks Team Zenoti - a seemless integration for our latest Salon.

Great support from all involved to ensure that the migration from our old software package to our multi-centre Zenoti system. Go Live was a breeze!

Nicole Gera

November 14, 2024 Source: Trustpilot.com

We couldn't be happier with Zenoti—it’s…

We couldn't be happier with Zenoti—it’s a game-changer for our salon! The software streamlines everything, from scheduling and online bookings to inventory and staff management, making our operations seamless and efficient. The user-friendly interface saves us time daily and enhances our guests' experience, keeping them coming back. A huge shoutout to our account manager, Bernice, whose exceptional support has been invaluable. She's always prompt, knowledgeable, and genuinely invested in our success. For any salon looking to elevate their business with top-notch support, we highly recommend Zenoti and Bernice!

Zenoti Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Zenoti?

Review Summary

Pros

Cons

DD Clinical

Leza Sowerbutts

Lisa Yallop

Sharon Joy

Bridget

Gaby Vernooij

Hannah Chapman

Cheryl

Stephanie Ridge

Nicole Gera

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