PROS & CONS
What are the best aspects of this product?
Lightspeed has made things easy by allowing us to choose which features and add-ons we implement. As the company has grown, we have taken advantage of more and more of their integrations. The ROI for this product has been excellent since many tasks are automated and need only a simple daily, weekly or monthly reconciliation. We currently use the POS, eCommerce, Accounting & Analytics functions and have integrated Quickbooks and Shipstation to directly communicate with Lightspeed. The data we are able to capture allows us to effectively plan and budget and the growing number of vendors who are integrating their inventory with Lightspeed means we are able to pull pricing and SKU data right from the system instead of manually entering it. There's constant development going on and the open API means we can create custom programs if we wish. The Customer service has always been helpful and is available 24/7 which is incredibly convenient for large off-hours projects.
What aspects are problematic or could work better?
There are still a few workarounds that we are using, but Lightspeed has an open forum where ideas for improvements are able to be posted. Many of these have come to fruition so I'm sure there will be fixes for the workarounds we're currently using in the coming months.
What features/services would you like to see in future versions of this product?
A better backordering system for Purchase Orders as well as the possibility for auto-billing. We are currently using a workaround, but with a couple small changes these would be easily solved.
What specific problems in your company were solved by this product?
We are able to easily process transactions remotely (tradeshows, private showings, etc) since the system is available through any internet connected device, whereas before we only had access through a local server.
Are you a current user of this product?