Lightspeed Retail Reviews

I really like the efficiency of the checkout systems and point of sale (POS) in Lightspeed Retail. The help section has been great for when I need help with specific reports. I find inventory tracking to be extremely easy, and having the ability to alter products and the POS screen in-house without needing a third party is a huge plus. It's especially important in my food management space where I can update products and pricing myself; this is vital for being cost-efficient. The setup was extremely easy with step-by-step help from a rep through multiple virtual calls. Lightspeed's Help Chat has been invaluable in solving issues smoothly and teaching me how to use the new system, especially after switching from Shopkeep.

Sometimes knowing how to pull a very specific report can be confusing.

Lightspeed Retail solves slow checkouts, inventory chaos, and data compilation for me. It makes managing multiple locations and building a customer base easier. I like that I can update products and pricing on my own, vital for being cost-efficient and profitable.

The best part of Lightspeed Retail is that it uses a singular, universal inventory repository for *both* Retail POS and eCom sales activity. Our staff was initially enamored with Squarespace for web design, but every system we reviewed seemed to be good at either the Retail POS *or* eCom, but not both. Inventory solutions seemed to migrate towards 3rd party integrations. We viewed these as potential points of failure and expansion of support contacts. We looked for a single vendor who could perform both, and Lightspeed was the winner.

Lightspeed integration of Retail POS and eCom could be better from the administration/management perspective. Granted, these components can likely function on their own for customers who want one or the other, but for customers who choose Lighstepeed as we did for its universal Inventory management, the integration of the administration/management could be better and more tightly integrated.

If you're an enterprise whose platform is Both Retail POS *and* web eCom and a consistent, universal inventory repository is a goal, consider using Lightspeed for your solution.

Lightspeed provided universal inventory management so that the website doesn't sell items blindly - once the last item is sold, that item is listed as out of stock. Whereas you can sell into the negative qty on the Retail POS side, you can configure the eCom side not to allow this. Integrated inventory management with a single vendor across Retail POS and eCom is key.

Great inventory management features such as min/max and seasonal inventory control. Lots of advanced features for retail operations such as custom menus available on the sales screen as well as custom menus available for service department operation. Easily combines sales + service for my retail bike sohp into one POS and keeps it tidy.

Would love to have inventory editing for multiple locations available in one place instead of having to toggle between stores to control inventory. Would also like to not have to use Lightspeed payments to access the POS. While technically it is possible the upcharge for using an outside payment processor is too large to make it worth saving a fraction of a percent.

Lightspeed Retail makes it easy to access inventory at both locations and see in real time what is on hand. IT also allows easy to keep track of service tickets and makes it simple to find out what is going on with a customers order in real time.

Easy to use, very user friendly and offers all components in one place - fax, text, email, phone.

Would like to be able to set up options in a different format...maybe make certain components movable on home page.

Allowing calling and texting customer easier to communicate with and give them options to contact us.

As a remote web designer, its great to work with the in-store staff to get them entering products and inventory while keeping an eye on their entries and building out the eCom website.

There's not much to dislike. Most features we have needed are there. But the in-store folks could better answer that questions since they use retail more than I. However, I train them in products and features and all their requests so far I have been able to work out and get them past easily.

Serialized products are important to us. There could be better documentation in Lightspeed help on this topic. But after realizing how it works, it seems useful.

Easy to use with all the features you need plus support that is easily accessible.

We have had to reach out to support on occasion for transactions not making it into Netsuite.

Connecting our inventory in Netsuite to our POS system. It's almost flawless.

I like the ease of use with the integrations that help me to run my business. All my sales get sent to quickbooks and the integrated payment processing with Lightspeed payments is a valuable tool. No longer do I need to manually enter the price from Lightspeed to my payment processor. Complete the sale in the app and send the payment to Lightspeed payments and it's handled.

The one thing I would like to see is a monthly statement for customer accounts

Lightspeed is a great tool for keeping tabs on your revenue stream. The Home Screen has multiple reports that can be created and used to know what is selling and what is not.

Customer accounts makes tracking invoices simple.

The system can become confusing when processing returns.

It allows us a quick and easy way to process customer transactions

I like how practical everything becomes once you're setup. The initial configuration might take some time to be completed but once is done everything feels so smooth with the system.

As mentioned before, perhaps the initial setup can be a little tricky. And when it comes to integrating with third-party software. It is something we can live with, given the overall of our sales is at the physical store

You need to be a little tech savvy in order to understand the setup, once is done you're good to go

Well this has been our journey into the digital era for our physical store and the traditional machine and inventory done manually most of the time, until we discovered the

The product is cloud based and helps small business owners and even big stores to easily move into cloud based platform and conduct their day to day business with ease!

As any other software/hardware product, it does come with few glitches and our solution being more market specific, may not suit the needs of all types of customers.

They are empowering small business owners to step up and move into more advanced