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Updated on: September 16, 2021

What is Keatext ?

Keatext - Text Mining Software
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89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Keatext

An effective feedback analysis tool for CX
(21 Ratings) Write Review

Keatext is an AI powered tool that collects customer feedback in order to audit customer satisfaction as well as to identify emerging trends. It provides ready-to-integrate solution that you can directly incorporate in your organization. It is a tailor-made software which does not require any customization. It has many API sets that is supported with code snippets and libraries using which, it easily integrates in your system. In addition, this software is fuelled by advanced natural language processing in order to handle unstructured customer feedbacks from any source. Moreover, it provides fine-grained analytics to understand your customer requirement.

Keatext Features Show All Features

Keatext Technical details

Support Business Hours Online Customer Type Medium Business Small Business
API Location / Phone Number Québec, Canada
Deployment SaaS/Web/Cloud Category Text Mining Software

Keatext Pricing

Pricing ModelFree Trial , Quotation Based
Keatext
Custom

Features

  • Multichannel Analysis
  • Opinion and sentiment analysis
  • Multilingual processing
  • Trend detection
  • Watchlist
  • Blacklist
  • Exportable custom dashboards
  • Advanced data filtering
  • Granular time comparison
  • Automatic grouping
  • Automatic correlations
  • Plug-and-play platform
  • Progress tracking

Contact the vendor to get the latest pricing detail.

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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Keatext pricing.

Keatext FAQs

Keatext is Text Mining Software. Keatext offers the following functionalities:

  • Multi-language Support
  • Predictive Analysis
  • Sentiment Analysis
  • Segmentation
  • Audience Analysis
  • Document Classification
  • Built-in Library
  • Import-Export Option

Learn more about Keatext features.

Yes, Keatext provides API.

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Keatext Reviews

OVERALL RATING
4.6
Based on 21 Rating(s)
Rating Distribution
  • 100 %
  • 0 %
  • 0 %
  • 0 %
  • 0 %
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Helen K
Helen KSource : g2crowd.com
(Reviewed on 10 August 2020) "Impressive tool with great customer service"

What do you like best?

We used Keatext for an analysis of a high volume of app store reviews. With a condensed timeline, we were able to easily see groupings of themes and understand relationships by digging into the individual data and correlations. The dashboard gave us different ways to slice the data for analysis and determine where to focus our recommendations and further exploration. The onboarding was thorough and very accommodating to our specific needs, and we appreciated the excellent customer service experience throughout the term of the project.

What do you dislike?

If we had more time on the project we could have further updated the models to improve the accuracy of the analysis we were seeing but I would have liked a simple way to correct groupings of themes more quickly.

What problems are you solving with the product? What benefits have you realized?

Analyzing large set of unstructured qualitative data to identify product opportunities.

...more
Charles (Butch) R
Charles (Butch) RSource : g2crowd.com
(Reviewed on 04 June 2020) "Solid Text Analysis, Easy-to-Use Portal and Outstanding Service"

What do you like best?

Customer service is obviously a big focus of the team and they offered us training and regular meetings to make sure we were getting everything out of the product during our 14-day trial. The team's patience and guidance was outstanding as they sought to make sure we understood the power of the platform. The platform has a great focus, especially the way the analysis was framed into topics and opinions. However, what really stood out was the use of 4 larger categories other than simple sentiment that framed the information an opportunity each topic and opinion pair represented. We weren't able to really use it to import more data over a longer period but the features that showed trending of a topic or opinion between two time periods looked promising.

What do you dislike?

Could use more trend reporting across periods and clearer ways to tag situations that need focus. The use of the data was clearly focused on helping analysts find actionable information but reporting for individuals that need a distilled version of what the comments say was harder to formulate. However, the mentioned the ability to create dashboards that might have made it more beneficial for that but we didn't get to that need before our trial ended.

What problems are you solving with the product? What benefits have you realized?

We used the platform to identify stressors and successes for our clients while transitioning through the beginning of the COVID-19 pandemic.

...more
Bob K
Bob KSource : g2crowd.com
(Reviewed on 26 May 2020) "Words Matter"

What do you like best?

Accuracy in analysis of unstructured data

What do you dislike?

Nothing really. It is accurate and smart.

Recommendations to others considering the product:

Take a close look at their analytics of ratings sites

What problems are you solving with the product? What benefits have you realized?

Determining sentiment analysis is critical when our clients are dealing with their customers. Keatext delivers great accuracy when the need to translate unstructured data to structured.

...more

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