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Keatext

An effective feedback analysis tool for CX

(22 Ratings) Write Review

What is Keatext and how does it work? Keatext is an AI powered tool that collects customer feedback in order to audit customer satisfaction as well as to identify emerging trends. It provides ready-to-integrate solution that you can directly incorporate in your organization. It is a tailor-made software which does not require any customization. It has many API sets that is supported with code snippets and libraries using which, it easily integrates in your system. In addition, this software is fuelled by advanced natural language processing in order to handle unstructured customer feedbacks from any source. Moreover, it provides fine-grained analytics to understand your customer requirement.

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Keatext Features Show All Features

Text Mining Features

Import-Export OptionAllows import/export of data as PDF,PNG,HTML files
Built-in LibraryGives instant access to past customer conversations that is stored in library
Document ClassificationClassifies structured and unstructured document based on analysis
Audience AnalysisAllows to monitor customer feedbacks in real-time
SegmentationThe process of separating a market into distinct consumer groups with similar characteristics is known as segmentation, and it's an important part of any customer strategy. Customer and participant segmentation enables a company to decide which consumers are the most profitable and how best to sell to them while still delivering outstanding service. An organization may then use this information to decide which investments would yield the best results.
Sentiment AnalysisA social media sentiment analysis tells you how people feel about your brand online. Rather than a simple count of mentions or comments, sentiment analysis considers emotions and opinions. It involves collecting and analyzing information in the posts people share about your brand on social media.
Predictive AnalysisPredicts customer behaviour and emerging trends based on real-time conversations
Multi-language SupportAvailable in multiple languages to support global customers
Geospatial AnalysisIntegrates with geospatial tool to gather information based on geographical locations
Competitive AnalysisMonitors activities of competitive products and services

Keatext Technical details

Support	Business Hours Online	Customer Type	Medium Business Small Business
API		Location / Phone Number	Québec, Canada
Deployment	SaaS/Web/Cloud	Official Website	https://www.keatext.ai/
Deployment	SaaS/Web/Cloud	Category	Text Mining Software

Keatext Pricing

Pricing ModelFree Trial , Quotation Based , Subscription

Basic

$499 /Month

Basic
For small teams researching limited reviews, surveys, support tickets, etc.

Pricing:

USD499/ month
2 months free if billed annually

Features:

1 source / CSV File
1 User
Up to 10,000 rows per year
In-app chat support

Pro

$899 /Month

Pro
For ongoing analysis and better control of your customer feedback.

Pricing:

USD899/ month
2 months free if billed annually

Features:

2 sources
3 Users
Up to 30,000 rows per year
CSV / add-on connectivity
In-app chat support
Advanced visualizations

Enterprise

Custom

Enterprise
For organizations seeking enterprise-grade insights and analytics.

Pricing:

Custom
2 months free if billed annually

Features:

Unlimited Sources
> 3,000 rows
CSV / add-on connectivity
Unlimited users
Dedicated Account Manager
Advanced visualizations
Custom dashboards

Custom dashboards

$100 /Month

Custom dashboards

USD100/ month

Available for Pro and Basic users
Free for Enterprise users

Single and multichannel dashboards, customized for your KPIs and business needs.
Unique dashboard URLs to make analysis results available outside your Keatext account.

Data connectors

$140 /Month

Data connectors

Pricing:

USD140/ month

Available for all Keatext users

Integrate your CRM, help desk, or survey platform directly with Keatext.
More than 400 connectors available, including Zendesk, Salesforce, Intercom, Survey Monkey, etc

Data acquisition

$250 /Month

Data acquisition

Pricing:

USD250/ month

Available for Pro and Enterprise users

Pain-free data collection from more than 35 review sites such as Amazon, TripAdvisor, Sephora, etc.
Data preparation and duplication removal from your CSV files.

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Disclaimer: The pricing details were last updated on 03/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Keatext pricing.

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Keatext Reviews

OVERALL RATING 4.7 Based on 22 Rating(s)

Rating Distribution

Excellent 100 %
Very Good 0 %
Average 0 %
Poor 0 %
Terrible 0 %

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Keatext Screenshots

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Keatext FAQs

Q. What is Keatext used for?

Keatext is Text Mining Software. Keatext offers the following functionalities:

Import-Export Option
Built-in Library
Document Classification
Audience Analysis
Segmentation
Sentiment Analysis
Predictive Analysis
Multi-language Support

Learn more about Keatext features.

Q. What are the top alternatives for Keatext?

Here`s a list of the best alternatives for Keatext:

Q. Does Keatext provide API?

Yes, Keatext provides API.

Articles on Keatext

Top Software Top Text Mining Software in 2022 Text Mining Software is software that is used to convert unstructured data into structured data. To... read more