Home/Text Mining Software/Keatext
Updated on: February 21, 2019
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Keatext

An effective feedback analysis tool for CX
★★★★★
★★★★★
(9 Ratings) Write Review

Keatext is an AI powered tool that collects customer feedback in order to audit customer satisfaction as well as to identify emerging trends. It provides ready-to-integrate solution that you can directly incorporate in your organization. It is a tailor-made software which does not require any customization. It has many API sets that is supported with code snippets and libraries using which, it easily integrates in your system. In addition, this software is fuelled by advanced natural language processing in order to handle unstructured customer feedbacks from any source. Moreover, it provides fine-grained analytics to understand your customer requirement.

Keatext Features Show All Features

Keatext Technical details

Support Business Hours Online Customer Type Medium Business Small Business
API Contact Québec, Canada
Deployment SaaS/Web/Cloud Category Text Mining Software

Keatext Pricing

Pricing ModelFree Trial , Quotation Based
How much does Keatext cost ?
Keatext provides a custom pricing for their software.
Custom
Custom

Keatext pricing information is not available. Contact Keatext to for a customized pricing and product demo.

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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Keatext Reviews

OVERALL RATING
3.8
Based on 9 Rating(s)
Rating Distribution
  • 6
  • 3
  • 0
  • 0
  • 0
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Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 19 January 2019)
You will like it

Pros: I got a chance to use Keatext for a client and I loved it. There are so many ways you can use this tool to get better at marketing. The sky is the limit - literally. Since then, I have recommended this tool to several clients who were struggling to understand their customers and were interested in creating buyer personas.

1. Easy-to-use rather it is fun app that will make you love you work.

2. Great customer support.

3. Let's you monitor customer sentiments, trends, and more across multiple channels.

Cons: 1. They have blacklisted IPs of several countries which restricts potential clients from accessing their website. Not sure what's the logic here but if it's a global tool, everyone should be able to access website.

2. Third-party integration needs more work.

Overall: Definitely recommended if you're interesting in analyzing text feedback and use it for decision-making.

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Francis C.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 27 March 2018)
We evaluated Keatext during a test period and were very impressed with the results.

Pros: The Keatext interface is clear and easy to use. Keyword groupings and the display of sentiment measurement graphs are useful.

Cons: None. We have not completed the product testing yet. A complementary offer for other data formats would be appreciated.

Vendor Response

by Keatext on May 02, 2018

Hi Francis, Thank you for reviewing Keatext! I am glad your experience was positive. My colleague in Customner Care will follow up on your request. Take care! Tatiana

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Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 26 March 2018)
Easy to use

Pros: It's easy to import data and to analyze it, the learning curve is super fast as the software is well built and easy to learn. The team was also there for me if I had questions. I liked that I could be autonomous in a matter of hours.

Cons: The analysis features were not exactly to my liking, and I felt the lexical analysis could use more statistical techniques for large datasets.

Vendor Response

by Keatext on May 02, 2018

Hello! Thank you for sharing your thoughts with us. It's great to hear you had an easy time using the software. I'd love to learn more about your last point concerning additional statistical techniques for the lexical analysis. I'm also curious to know which version of the application you used, we've advanced quite a lot on the types of analytics we do. Please get in touch if you have a few minutes to share more details. Thanks! Tatiana

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Vanessa S.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 26 March 2018)
I was approached by Jay so I tried out Keatext mostly to give feedback.

Pros: I thought it was interesting to have a quick and easy way to see positive comments and negative comments as a trend and by terms.

Cons: The AI would often wrongly flag things as negative or positive because our users use interesting expressions and speak extremely casually. The software doesn't provide us enough value because it doesn't help our staff answer tickets more quickly.

Overall: Knowing general sentiment of people writing into our support team.

Vendor Response

by Keatext on May 02, 2018

Hi Vanessa, Thank you for taking the time to review Keatext, your feedback is much appreciated! Since you last spoke to Jay we've upgraded our analytics engine, which means we have improved accuracy even when users talk casually. We even added the feature you suggested!- an overall satisfaction score extracted directly from the comments. However, you're right, it wouldn't help much with the use case of answering individual tickets. Most of our customers use Keatext to extract overall trends and themes to help inform strategic decision makers (product managers, community managers or customer experience managers). Thank you once again for your invaluable contribution! Tatiana

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Divya K.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 24 March 2018)
Helpful software but scope to improve even further

Pros: Grouping feature is quite convenient.
Filters is a good feature.
Sentiment analysis within grouped words is also helpful

Cons: Reaching customer care is a lil bit of a hassle.
There is no way to re-classify certain words.
No option to create a word cloud.
Sentiment analysis does not work for most of the sentences.

Overall: Mainly word grouping an

Vendor Response

by Keatext on May 02, 2018

Hi Divya, Thank you for bringing up so many interesting points. You're right, there's a lot of scope for us to grow and helpful feedback like the one you provided will help us get there. I'm confident you'll see a lot of improvements in the sentiment analysis once you try out our latest version of the product. I'm very sorry to hear you had difficulties reaching customer care, we're working on improving our processes to increase responsiveness. Next time we'll be there for you faster. Thanks! Tatiana

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Sarwan B.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 23 March 2018)
Does most of the work on its own, and easy to use

Pros: I love the user interface and how easy it is to move between pages. and we can just keep clicking on the words to go deeper.

Cons: the thesaurus function is a bit annoying. Sometimes even after we merge the words, they are still visible as separate words. It would be nice if a word cloud can be generated for the entire database

Vendor Response

by Keatext on May 02, 2018

Hi Sarwan, Glad you enjoyed the overall experience. I wonder what went wrong with the groups back when you were using it. We'll keep an eye on it, thanks for the heads up! You're right, there's no word cloud function in the app, but it's easy to make them using data export. (The world is divided in word cloud haters and word cloud lovers, we thought we'd stay neutral so we can have them all as customers. :D) Thank you for the review, it contained valuable feedback! Tatiana

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Myshka S.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 23 March 2018)
Easy, great support and collaboration by Keatext

Pros: The sentiment score it provides as well as the text categories such as problem, praise, suggestion, question.

Cons: Because there is a limit of data depending on you pricing, when you upload a file by error (not right file, data not prepared before hand, etc.) and have to delete and reupload, it counts in the data limit. However, I must say Keatext has always been very open to exceptions to increase limit in the past for these special situations.

Vendor Response

by Keatext on May 02, 2018

Hi Myshka, I'm grateful you took the time to review our platform. Not only are you our oldest customer, but you're a true partner in helping us grow and better ourselves. Thanks, Tatiana

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Samir T.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 20 March 2018)
I used Keatext for sentiment analyses on large datasets.

Pros: Easy to use, good visuals, easy to import data... it was fun to see hypotheses get confirmed or infirmed by the analysis. It was the first time that i tried a software with a sentiment analysis this well presented. I was able to export intelligence from my analyses that were very valuable to me.

Cons: Sentiment analysis needs very large amounts of data to be relevant. Even if i liled the output, i was not able to get lots of value with smaller data sets. The precision was sometimes off and i had to manually analyse the data afterwards.

Vendor Response

by Keatext on May 02, 2018

Hi Samir, I'm happy you shared some insights into how you used the tool. I think you tried our previous version, since then we've improved our analytics including the sentiment analysis. Your observation concerning small datasets is very interesting. I'd be curious to know what's your threshold of small vs. large. I usually prefer datasets with at least 3000 comments, just to be closer to a statistically significant sample size. Please get in touch if you'd like to take it for another spin and thank you kindly for all the details you shared in your review. Tatiana

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Olivier B.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 20 March 2018)
Tried to find topics in agents comment

Pros: Help us to know the emotions of customers and the interface is really clean and userfriendly. Can put more that one database and compare them to each others.

Cons: Would like to be able to separate the different data imported. For example, in different projects. Also, some icons are not that visible.

Vendor Response

by Keatext on May 02, 2018

Hi Olivier, We're very happy you took the time to share your thoughts and that the overall experience was positive. You're right about those icons, we've just hired a UX designer, so expect to see some massive improvements in the interface. For now the only way to separate data is either by having different accounts or through watchlists. We're looking into introducing projects, but it might take a little while longer. Thank you for the helpful feedback! Tatiana

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Questions on Keatext

ASK A QUESTION

What is the starting price for keatext software?

G
Answered by Gunwant Soni | 9 months ago

It starts from $1,000.00/ per month.

 

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Which text mining software delivers really high performance?

J
Answered by Jaigopal Charan | 9 months ago

Keatext, Inmoment and Sysomos are best in terms of performance.

 

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com