Home/Text Mining Software/Keatext
Updated on: April 20, 2019
What is Keatext ?
I Use this
Keatext - Text Mining Software : SaaSworthy.com
View Gallery
69%

Keatext

An effective feedback analysis tool for CX
★★★★★
★★★★★
(12 Ratings) Write Review

Keatext is an AI powered tool that collects customer feedback in order to audit customer satisfaction as well as to identify emerging trends. It provides ready-to-integrate solution that you can directly incorporate in your organization. It is a tailor-made software which does not require any customization. It has many API sets that is supported with code snippets and libraries using which, it easily integrates in your system. In addition, this software is fuelled by advanced natural language processing in order to handle unstructured customer feedbacks from any source. Moreover, it provides fine-grained analytics to understand your customer requirement.

Keatext Features Show All Features

Keatext Technical details

Support Business Hours Online Customer Type Medium Business Small Business
API Contact Québec, Canada
Deployment SaaS/Web/Cloud Category Text Mining Software

Keatext Pricing

Pricing ModelFree Trial , Quotation Based
How much does Keatext cost ?
Keatext provides a custom pricing for their software.
Custom
Custom

Keatext pricing information is not available. Contact Keatext to for a customized pricing and product demo.

Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Keatext Alternatives Keatext Alternatives

98%
★★★★★
★★★★★
(1 RATINGS)
SAS Text Miner
It is one of the best text mining software to easily analyze text data from multiple sources. It has high-performance text mining feature which quickly...
Visit Website
95%
★★★★★
★★★★★
(12 RATINGS)
RapidMiner
It is used to extract insights from unstructured data in order to improve your marketing results. It has customer lifetime value feature, using which you can...
Visit Website
93%
★★★★★
★★★★★
(85 RATINGS)
DiscoverText
It provides cloud-based software tools to analyze large amount of text and survey it. Text analytics features of this software includes schedule which fetches...
Visit Website
92%
★★★★★
★★★★★
(3 RATINGS)
Inmoment
It is an efficient feedback analysis tool that uses advanced analytics by surfacing insights from customer comments. It has a tool, voice of customer (VoC)...
Visit Website
83%
★★★★★
★★★★★
(3 RATINGS)
WordStat
It is a text and content analytics tool that helps you to make timely business decisions. It can process up to 20 million words per minute to identify the...
Visit Website
79%
★★★★★
★★★★★
(5 RATINGS)
MonkeyLearn
MonkeyLearn is an AI platform used to analyze text with Machine Learning to automate business workflows. Analyze Text Data and feedback by aspects of...
Visit Website
66%
MetaText
MetaText is a tool used for Automatic Text Analysis with Machine Learning used for turning your unstructured data into a competitive advantage. Identify Author...
Visit Website
63%
★★★★★
★★★★★
(1 RATINGS)
Advize.ai
Advize is cloud-based software that integrates customer information throughout the customer journey to provide useful information and automate the customer's...
Visit Website
57%
NetOwl
It is a web-based data mining tool to organize and mine huge volume of unstructured data. It has advanced semantic search, that allows you to instantly search...
Visit Website
30%
Kapiche
Kapiche is an enhanced text analysis tool used to improve your customer satisfaction. It is an unbiased and transparent tool, which does not require any set up...
Visit Website

Keatext Reviews

OVERALL RATING
3.7
Based on 12 Rating(s)
Rating Distribution
  • 7
  • 5
  • 0
  • 0
  • 0
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Shelleen L.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 13 March 2019)
Keatext Review

Pros: It is another tool to use as we review the survey comments and understand the concerns.

Cons: It seems a little convoluted, klunky, lots of steps to get to something useful, but still not what we are looking for.

Overall: It doesn't completely mitigate the need to read every comment and categorize them myself. The hope was the text analysis tool would mitigate the need to read every comment, but it doesn't quite get there.

...more
Justin R.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 08 March 2019)
KeaText success and downfalls

Pros: I like that it can assess connotations within long reviews, rather than looking at each review one at a time.

Cons: It is not very intuitive how to use the software. The formatting has to be a very particular way in order for your records to upload properly.

Overall: My overall experience with KeaText has been positive. Although there was trouble uploading the reviews initially, the customer service team helped us figure this out, and the analysis ended up proving to be helpful.

...more
Dawn K.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 01 March 2019)
Keatext for consultants

Pros: It is quick to set up, very easy to use and explain to others. Makes analyzing a large set of reviews quicker.

Cons: Better for text analytics - sentiment analysis is not sophisticated enough.

Vendor Response

by Keatext on March 05, 2019

Thank you for your review! We will work in improving the overall quality of our tool with a special focus on sentiment analysis.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 19 January 2019)
You will like it

Pros: I got a chance to use Keatext for a client and I loved it. There are so many ways you can use this tool to get better at marketing. The sky is the limit - literally. Since then, I have recommended this tool to several clients who were struggling to understand their customers and were interested in creating buyer personas.

1. Easy-to-use rather it is fun app that will make you love you work.

2. Great customer support.

3. Let's you monitor customer sentiments, trends, and more across multiple channels.

Cons: 1. They have blacklisted IPs of several countries which restricts potential clients from accessing their website. Not sure what's the logic here but if it's a global tool, everyone should be able to access website.

2. Third-party integration needs more work.

Overall: Definitely recommended if you're interesting in analyzing text feedback and use it for decision-making.

...more
Francis C.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 27 March 2018)
We evaluated Keatext during a test period and were very impressed with the results.

Pros: The Keatext interface is clear and easy to use. Keyword groupings and the display of sentiment measurement graphs are useful.

Cons: None. We have not completed the product testing yet. A complementary offer for other data formats would be appreciated.

Vendor Response

by Keatext on May 02, 2018

Hi Francis, Thank you for reviewing Keatext! I am glad your experience was positive. My colleague in Customner Care will follow up on your request. Take care! Tatiana

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 26 March 2018)
Easy to use

Pros: It's easy to import data and to analyze it, the learning curve is super fast as the software is well built and easy to learn. The team was also there for me if I had questions. I liked that I could be autonomous in a matter of hours.

Cons: The analysis features were not exactly to my liking, and I felt the lexical analysis could use more statistical techniques for large datasets.

Vendor Response

by Keatext on May 02, 2018

Hello! Thank you for sharing your thoughts with us. It's great to hear you had an easy time using the software. I'd love to learn more about your last point concerning additional statistical techniques for the lexical analysis. I'm also curious to know which version of the application you used, we've advanced quite a lot on the types of analytics we do. Please get in touch if you have a few minutes to share more details. Thanks! Tatiana

...more
Vanessa S.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 26 March 2018)
I was approached by Jay so I tried out Keatext mostly to give feedback.

Pros: I thought it was interesting to have a quick and easy way to see positive comments and negative comments as a trend and by terms.

Cons: The AI would often wrongly flag things as negative or positive because our users use interesting expressions and speak extremely casually. The software doesn't provide us enough value because it doesn't help our staff answer tickets more quickly.

Overall: Knowing general sentiment of people writing into our support team.

Vendor Response

by Keatext on May 02, 2018

Hi Vanessa, Thank you for taking the time to review Keatext, your feedback is much appreciated! Since you last spoke to Jay we've upgraded our analytics engine, which means we have improved accuracy even when users talk casually. We even added the feature you suggested!- an overall satisfaction score extracted directly from the comments. However, you're right, it wouldn't help much with the use case of answering individual tickets. Most of our customers use Keatext to extract overall trends and themes to help inform strategic decision makers (product managers, community managers or customer experience managers). Thank you once again for your invaluable contribution! Tatiana

...more
Divya K.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 24 March 2018)
Helpful software but scope to improve even further

Pros: Grouping feature is quite convenient.
Filters is a good feature.
Sentiment analysis within grouped words is also helpful

Cons: Reaching customer care is a lil bit of a hassle.
There is no way to re-classify certain words.
No option to create a word cloud.
Sentiment analysis does not work for most of the sentences.

Overall: Mainly word grouping an

Vendor Response

by Keatext on May 02, 2018

Hi Divya, Thank you for bringing up so many interesting points. You're right, there's a lot of scope for us to grow and helpful feedback like the one you provided will help us get there. I'm confident you'll see a lot of improvements in the sentiment analysis once you try out our latest version of the product. I'm very sorry to hear you had difficulties reaching customer care, we're working on improving our processes to increase responsiveness. Next time we'll be there for you faster. Thanks! Tatiana

...more
Sarwan B.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 23 March 2018)
Does most of the work on its own, and easy to use

Pros: I love the user interface and how easy it is to move between pages. and we can just keep clicking on the words to go deeper.

Cons: the thesaurus function is a bit annoying. Sometimes even after we merge the words, they are still visible as separate words. It would be nice if a word cloud can be generated for the entire database

Vendor Response

by Keatext on May 02, 2018

Hi Sarwan, Glad you enjoyed the overall experience. I wonder what went wrong with the groups back when you were using it. We'll keep an eye on it, thanks for the heads up! You're right, there's no word cloud function in the app, but it's easy to make them using data export. (The world is divided in word cloud haters and word cloud lovers, we thought we'd stay neutral so we can have them all as customers. :D) Thank you for the review, it contained valuable feedback! Tatiana

...more
Myshka S.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 23 March 2018)
Easy, great support and collaboration by Keatext

Pros: The sentiment score it provides as well as the text categories such as problem, praise, suggestion, question.

Cons: Because there is a limit of data depending on you pricing, when you upload a file by error (not right file, data not prepared before hand, etc.) and have to delete and reupload, it counts in the data limit. However, I must say Keatext has always been very open to exceptions to increase limit in the past for these special situations.

Vendor Response

by Keatext on May 02, 2018

Hi Myshka, I'm grateful you took the time to review our platform. Not only are you our oldest customer, but you're a true partner in helping us grow and better ourselves. Thanks, Tatiana

...more
Read All Reviews

Videos on Keatext Youtube Official Channel

Keatext Screenshots

screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
screenshots

Questions on Keatext

ASK A QUESTION

What is the starting price for keatext software?

G
Answered by Gunwant Soni | 11 months ago

It starts from $1,000.00/ per month.

 

read more..
0
0
+ Add Answer

Which text mining software delivers really high performance?

J
Answered by Jaigopal Charan | 11 months ago

Keatext, Inmoment and Sysomos are best in terms of performance.

 

read more..
0
0
+ Add Answer
View All FAQs About Keatext

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com