Keatext Reviews

Keatext is easy to use and enables me to drive to insights quickly. With its opinion/sentiment assignments, Keatext saves me a ton of time--not just by automating the scraping and aggregation of data, but by actually "understanding" the content it analyzes. Keatext enables me to create impactful analyses and visualizations that help my clients understand the topic (and help me look cool in front of my clients). Keatext is not cheap but the value it delivers outpaces its price. I cannot say enough good things about the Keatext team -- they always go above and beyond for me, even though I am a very small client. I would (and do) recommend Keatext to anyone.

Some areas within the tool are a little clunky or less intuitive than I might prefer. Some additional overall/macro-level analyses would be helpful.

Keatext helps me solve the problem of needed to understand analyze large amounts of text (e.g., company or product reviews).

We used Keatext for an analysis of a high volume of app store reviews. With a condensed timeline, we were able to easily see groupings of themes and understand relationships by digging into the individual data and correlations. The dashboard gave us different ways to slice the data for analysis and determine where to focus our recommendations and further exploration. The onboarding was thorough and very accommodating to our specific needs, and we appreciated the excellent customer service experience throughout the term of the project.

If we had more time on the project we could have further updated the models to improve the accuracy of the analysis we were seeing but I would have liked a simple way to correct groupings of themes more quickly.

Analyzing large set of unstructured qualitative data to identify product opportunities.

Customer service is obviously a big focus of the team and they offered us training and regular meetings to make sure we were getting everything out of the product during our 14-day trial. The team's patience and guidance was outstanding as they sought to make sure we understood the power of the platform. The platform has a great focus, especially the way the analysis was framed into topics and opinions. However, what really stood out was the use of 4 larger categories other than simple sentiment that framed the information an opportunity each topic and opinion pair represented. We weren't able to really use it to import more data over a longer period but the features that showed trending of a topic or opinion between two time periods looked promising.

Could use more trend reporting across periods and clearer ways to tag situations that need focus. The use of the data was clearly focused on helping analysts find actionable information but reporting for individuals that need a distilled version of what the comments say was harder to formulate. However, the mentioned the ability to create dashboards that might have made it more beneficial for that but we didn't get to that need before our trial ended.

We used the platform to identify stressors and successes for our clients while transitioning through the beginning of the COVID-19 pandemic.

Accuracy in analysis of unstructured data

Nothing really. It is accurate and smart.

Take a close look at their analytics of ratings sites

Determining sentiment analysis is critical when our clients are dealing with their customers. Keatext delivers great accuracy when the need to translate unstructured data to structured.