Kapiche

An instant access to text mining platform

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What is Kapiche and how does it work? Kapiche is an enhanced text analysis tool used to improve your customer satisfaction. It is an unbiased and transparent tool, which does not require any set up or built-in model to start working on it. The software comes with a Big picture view which helps you view your customers’ feedbacks and understand their opinions. With Kapiche, you can track the key metrics in your surveys. In addition, it offers sentiment analysis to identify the sentiment behind your customers’ feedback which helps you understand your customer better. Along with this, it provides segment analysis using which you can segment your customers and identify their concerns.

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Kapiche Features Show All Features

Text Mining Features

Audience AnalysisAllows to monitor customer feedbacks in real-time
SegmentationThe process of separating a market into distinct consumer groups with similar characteristics is known as segmentation, and it's an important part of any customer strategy. Customer and participant segmentation enables a company to decide which consumers are the most profitable and how best to sell to them while still delivering outstanding service. An organization may then use this information to decide which investments would yield the best results.
Sentiment AnalysisA social media sentiment analysis tells you how people feel about your brand online. Rather than a simple count of mentions or comments, sentiment analysis considers emotions and opinions. It involves collecting and analyzing information in the posts people share about your brand on social media.
Predictive AnalysisPredicts customer behaviour and emerging trends based on real-time conversations
Import-Export OptionAllows import/export of data as PDF,PNG,HTML files
Geospatial AnalysisIntegrates with geospatial tool to gather information based on geographical locations
Built-in LibraryGives instant access to past customer conversations that is stored in library
Document ClassificationClassifies structured and unstructured document based on analysis
Competitive AnalysisMonitors activities of competitive products and services
Multi-language SupportAvailable in multiple languages to support global customers

Kapiche Technical details

Support	Online	Customer Type	Large Enterprises Medium Business Small Business
API	NA	Location / Phone Number	Fortitude Valley, QLD - 4006
Deployment	SaaS/Web/Cloud	Official Website	https://kapiche.com/
Deployment	SaaS/Web/Cloud	Category	Text Mining Software

Kapiche Pricing

Pricing ModelFree Trial , Subscription

Kapiche

Custom

Features

Timeline trends
Dashboard
Sentiment Analysis
Advanced Querying
Integrations

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Disclaimer: The pricing details were last updated on 22/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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