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Guest feedback, direct booking recovery and team intelligence for independent B&Bs, guesthouses and boutique hotels.
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Deep Dive with Clara AI
IntuitiveStay™ is the guest feedback and direct booking platform built for independent hospitality. B&Bs, guesthouses and boutique hotels. Restaurants, cafes and independent venues too. Not chains. Built around the Guest Connection Score® (GCS™), the world's first four-pillar emotional intelligence metric measuring Resilience, Empathy, Anticipation and Recognition, IntuitiveStay captures honest guest feedback, recovers direct booking revenue lost to OTA commission, recognises staff by name and gives owners a clear picture of guest and team health in one dashboard. **DIRECT BOOKING WIN-BACK** Happy returning guests who opt in receive a personalised email inviting them to book direct next time. No OTA. No commission cut. **GUEST FEEDBACK** Guests scan a QR code to privately rate their experience. Low scores trigger an instant red alert. Strong scores nudge guests toward public reviews automatically. No app. Under 60 seconds. **TEAM INTELLIGENCE** Monthly anonymous staff surveys across six areas. Flight risk detection flags declining scores before anyone hands in their notice. **SERVICE SIGNATURE** The world's first verified EI credential for hospitality staff. Built from real guest nominations. Belongs to the staff member permanently. **SOLIDARITY SHIELD** No sudden price increases. The more independent properties that join, the lower the price gets for everyone. Free plan available. No card required. Flat rate pricing. No per-user fees.
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Pricing
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Employee NPS
Helps to measure employee engagement and loyalty towards a businessCustomer NPS
Helps to track customer loyalty towards a specific brand or servicePulse Surveys
Helps managers to measure employee satisfaction and health of the company on a time-to-time basisAnonymous Feedback
Allows collecting feedback securely in a private manner by hiding the identity of the personPolls (Voting)
Helps to discover critical data by asking the participants questions concerning the webinarMulti-language Support
Available in multiple languages to support global customersSite Intercept Survey
Captures value from your website visitors with targeted, engaging messagesMobile Survey
A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the goData Analysis Tools
Analyze feedbacks collected from both structured and unstructured sources in real-timeWeb Widget Survey
Survey widgets that can be attached to your web pageWeb Pop-up Survey
Often referred to as an on-site or on-page survey that helps you take feedback of your website visitors.SMS Surveys
A real-time survey solution that helps to perform surveys and polls via SMS to get a good response rateEmail Surveys
Helps to distribute a survey questionnaire to respondents and collect feedback via emailSurvey Builder
Allows users to create surveys through a simple drag-and-drop or WYSIWYG editorOffline Survey
Allows users to complete the survey responses without requiring an internet connection.Text Analytics
Improves customer engagement by analyzing the available text dataPredictive Analysis
Predicts customer behaviour and emerging trends based on real-time conversationsSkip Logic
It hides the irrelevant pages or questions based on previous responses.Support Audio / Images / Video
Includes audio/ video/ images into the survey questionnaires to make it interactiveQuestion Library
Saves the FAQs into a question library, from where you can instantly pick and add them to new surveysQuestion Branching
Allows respondents to screen questions and give answer to the relevant questions onlyKiosk Survey
This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPadCustom Survey URLs
Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the linkSite Intercept Survey
Captures value from your website visitors with targeted, engaging messagesOnline Survey
Lets you run your survey through email, social media platforms, web forms, polls, quizzes and postsMobile Survey
A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the goData Analysis Tools
Analyze feedbacks collected from both structured and unstructured sources in real-time360 Degree Feedback
Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.Skip Logic
It hides the irrelevant pages or questions based on previous responses.Survey Templates
Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.Support Audio / Images / Video
Includes audio/ video/ images into the survey questionnaires to make it interactiveQuestion Library
Saves the FAQs into a question library, from where you can instantly pick and add them to new surveysQuestion Branching
Allows respondents to screen questions and give answer to the relevant questions onlyPhone Survey
It enables you to run your survey over telephonesOffline Response Collection
This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internetMultiple Question Types
These question patterns are aimed at collecting statistical data from the respondents with accuracyKiosk Survey
This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPadEmbeddable Survey
It enables you to directly include your surveys on your own websiteEmail Distribution
This feature lets you send a custom email invitation for the survey to the respondentsCustom Survey URLs
Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the linkRecognition Tracking
Allows tracking the number and types of recognition that individuals, teams, departments, or the whole company gave or received in a given periodPoints and Rewards
A points-based system that allows users to redeem the achieved points for a reward of their choiceManager-to-peer Recognition
Allowing managers to acknowledge, nominate, recognize and reward employees in the form of awards, digital badges, points, or messagesPulse Surveys
Helps managers to measure employee satisfaction and health of the company on a time-to-time basisRewards and Recognition
Helps to acknowledge the achievements, accomplishments of an employee, acquaintances, peers, team, and team membersBadge Management
Facilitates assigning and managing badges to employees, students, visitors and guestsBenchmarking
Setting up standards and targets for your team and team members, so that they are performing at their bestIncentive Programs
Helps to easily manage your incentive programs and provide instant rewards to employees.Employee Discount and Perks
Provides employees with access to a wide variety of consumer products and services at a special discount priceSocial Recognition
Broadcast individual recognition with team members and managers through a social network-esque feed or a built-in customizable web portalPeer-to-Peer Recognition
Allowing employees to acknowledge each other in the form of digital badges, awards, or messagesEmployee Segmentation
Segregates the employees into small groups by defined criteria such as location, demographics, and position.Customization
Helps to customize the system for use in industry-specific use casesContent Library
It is a catalog of resources that serves as a lead generating toolReviews Management
Helps in tracking and monitoring how the hospitality property perceived across the web and social media channelsMulti-Property
Allows automating, streamlining and improving the management needs of multiple properties, using a centralized platform.Guest Experience (GEM)
Helps in logging essential data that can be used to improve guests staying experience in the hotelEmployee Management
Helps in automating, managing and accessing the data related to the employed staffs, records vital data, etc. in the enterpriseReservations Management
Helps in storing and managing all reservation related data and tasks in an orderly and easily accessible mannerPoint of Sale (POS)
Ensures that the service selling and financial transaction related activities are completed efficiently and timelyOnline Hotel Booking
Helps the staff in accepting and confirming online booking and reservations madeMarketing Management
Documents, tracks and also helps to access all data pertaining to the marketing departmentMaintenance Management
Helps in recording vital data concerning the overall maintenance of a hospitality propertyHousekeeping Management
Helps in monitoring and managing all housekeeping related activities done in hotelsHotel Group Management
Helps in managing a chain of hotels under a particular groupGDS / OTA Integration
Helps in providing room availability and pricing information to a large base of potential guests through online travel agenciesFront Office Management
Helps hotel managers to engage better with guests with all necessary digital data, right at their fingertipsCatering
Helps in storing necessary information related to catering or food services offered to guests at the hotelPulse Surveys
Helps managers to measure employee satisfaction and health of the company on a time-to-time basisAnonymous Feedback
Allows collecting feedback securely in a private manner by hiding the identity of the personRewards and Recognition
Helps to acknowledge the achievements, accomplishments of an employee, acquaintances, peers, team, and team membersPerformance Management
Helps to train, motivate, build accountability to the workforce and measure their outcomes on a timely basis360 Degree Feedback
Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.Benchmarking
Setting up standards and targets for your team and team members, so that they are performing at their bestSelf Appraisal
A self-assessment to portray the performance of ownself during a particular period at workFree Trial
Available
No Credit Card Required, Get Started for Free
Starter Free
Host Custom
Everything in Starter
Live GCS score and trend
Pillar score breakdown
Red Alert emails
Staff Tag Cloud
Up to 12 months data
Partner Custom
Everything in Host
Unlimited data history
AI Daily Summary
Online Reputation tracking
City Leaderboard
Advanced Insights
Founder Custom
Everything in Partner
Up to 5 properties
Multi-property overview
Within-city ranking
Red Alert Analytics
Service Period Heatmap
Priority support
HomeHost Custom
Private guest feedback via QR code
Superhost Tracker (private vs Airbnb rating)
Review Intercept Counter
Red Alert notifications
Airbnb public rating comparison
Guest Sentiment (Would Return & Would Recommend)
HomeHost Plus Custom
Everything in HomeHost
Up to 3 listings included
Multi-listing portfolio dashboard
Superhost risk tracking across all listings
Combined Listing Health Scores
Portfolio GCS at a glance
Additional listings from £15/mo
Service Signature Free
Personal REAR score profile per staff member
Guest name-drop tracking
Verified performance across properties
Staff recognition prompts on high scores
Pillar breakdown per individual
Portable career performance profile
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Multi Property Da...
Servie Signature ...
Automated Direct ...
Red Alert Notific...
High Staff Turnov...
What is the HomeHost plan?
What is the Service Signature?
IntuitiveStays Service Signature is a portable career record for hospitality staff. Every time a guest nominates a team member through the Name Drop prompt, that recognition is logged to their profile. When a staff member moves jobs, their record moves with them. It makes the invisible people in hospitality visible, giving them something to carry beyond a reference letter.
What is IntuitiveStay?
Is IntuitiveStay a vacation rental marketplace or booking platform?
What is the Guest Connection Score® (GCS™)?
The Guest Connection Score® is IntuitiveStay's measure of emotional intelligence in a hospitality setting. It is a composite score out of 10 based on four pillars: Resilience (how well issues are handled), Empathy (how understood guests feel), Anticipation (how well needs are predicted before guests ask) and Recognition (how seen and valued guests feel as individuals). It replaces blunt satisfaction ratings with something that actually reflects the quality of the human experience.
What types of businesses use IntuitiveStay?
IntuitiveStay is built for independent operators. That includes hotels, guesthouses, B&Bs, restaurants, cafes, bars and venues on the hospitality side, and Airbnb or short-term rental hosts on the HomeHost side. It is designed for owner-operators who care about the experience they deliver but do not have the training departments, HR budgets or consultants that large chains take for granted.
How is IntuitiveStay different from NPS, star ratings and online reviews?
NPS tells you a number. Star ratings tell you an average. Public reviews tell you what someone felt confident enough to say publicly. None of them tell you what actually happened or why. IntuitiveStay collects private feedback in the moment, scores it across four emotional intelligence pillars and gives you something specific to act on. You find out about a bad experience before it becomes a review. You find out which team member made someone's stay, not just that someone had a good one.
Is there a free trial?
Can I use this across multiple properties?
If I measure emotional intelligence, what am I actually measuring?
You are measuring how your guests experienced the human side of their visit. Specifically, four things: how well your team handled anything that went wrong (Resilience), how understood and heard guests felt (Empathy), how well their needs were anticipated before they had to ask (Anticipation) and how recognised and valued they felt as individuals rather than just customers (Recognition). Together these give you a score that reflects something real about the quality of the interaction, not just whether the room was clean or the food arrived on time.
See the full GCS framework here.
Does this work for all property types, or just hotels?
IntuitiveStay works across all independent hospitality businesses. On the hospitality side that includes hotels, guesthouses, B&Bs, restaurants, cafes, bars and venues. If you have guests or customers and a team serving them, it fits. For short-term rental and Airbnb hosts there is a dedicated HomeHost plan with features specific to that setup, including a Superhost Tracker and listing health score. The one thing it is not built for is large corporate chains. It is designed for independent operators who run their business personally and care about the experience they deliver.
Vendor Details
Founded : 2026Social Media Handles
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