CallTrackingMetrics vs CallRail Comparison

Remove All ADD PRODUCT CallTrackingMetrics CallRail	Remove CallTrackingMetrics Inbound Call Tracking Software (687 Ratings)	Remove CallRail Inbound Call Tracking Software (2041 Ratings)
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ADD PRODUCT	Remove CallTrackingMetrics Inbound Call Tracking Software (687 Ratings)	Remove CallRail Inbound Call Tracking Software (2041 Ratings)
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Overview

Summary

CallTrackingMetrics is a consolidated tool for call tracking and analysis, and it provides contact center solutions to organizations. It is an omnichannel tracking and analytics tool to track which of their campaigns are generating responses, by using keywords-level marketing attribution. It can also remotely manage all communication channels on one platform, which is highly customizable and intelligently automated to be scalable as per demand. The tool identifies the trends in the conversations and automates actions based on the words spoken by customers to provide a faster and personalized service. Employees can route the communications to any team members using smart rules that boosts the agent’s productivity. Organizations can customize their solutions using the custom API, custom pricing, and HIPAA, GDPR, CCPA, and PCI compliant tools. Real-time data analysis equips the user to analyze the important factors about employee productivity and campaign performance, and make crucial business decisions. CallTrackingMetrics can also be integrated with other tools such as Facebook Messenger, Google Ads, Microsoft Advertising, and much more. ..show more

CallRail is a call tracking and marketing analytics software for those businesses that rely on new customers, quality phone calls and leads, for growth. The software includes a call tracking feature that allows users to keep track of a variety of online activities like PPC ads, social media posts, emails and keywords. It also helps businesses to gain access to the name, location and number of each lead. Also, with the lead centre feature, CallRail helps businesses to message, call and monitor all of their contacts in one place. Conversation intelligence is another feature of the software that allows users to automate call transcriptions with its AI-powered analysis. Moreover, businesses can even track web form submissions along with phone calls. CallRail also offers real-time insights that businesses need to boost growth. The areas of these insights range from ads, campaigns to keywords. At last, the software also comes equipped with a variety of tools, from customer communications to marketing analytics, that helps users to close more deals. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Severna Park, Maryland / 800-577-1872

Atlanta, GA / (888) 480-5592

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Performance $39 /Month Features Call and text tracking and attribution Integrations with Google and Bing Call recording, scoring, and tagging Basic call routing Live phone, email, and chat support Growth $99 /Month Features All from Business, plus: Free unlimited chat licenses for 30 days! Unlimited Sub-accounts Track unlimited web forms with FormReactor® Integrations with Facebook and HubSpot Design custom agency account structures with flexible billing Capture conversation analytics and automate scoring and conversions Enhanced security for HIPAA/GDPR compliance Live chat widget to engage prospects and support customers Connect $299 /Month Features All from Marketing, plus: Free unlimited chat licenses for 30 days! Integrations with Salesforce, Microsoft Dynamics, and Zendesk Smart dialer to automate outbound calls Mobilize remote employees with softphone system Contact center and live agent performance reporting Dedicated onboarding support and account executive Leverage team chat for seamless internal communications and coaching Enterprise Custom Features All from Contact Center, plus: Account strategy and implementation with our Professional Services teams with a phased migration approach Guided phone number porting Partner with our lead engineers to customize the platform to your business rules Personalized training packages to increase product adoption across your organization Dedicated technical support services, with 24/7 coverage and Service-Level Agreements Dedicated account manager View Price Page	Call Tracking $45 /Month Find out which ads, keywords, and marketing efforts inspired your best leads to call. Features 5 local numbers 250 local minutes 100 text messages (SMS) Unlimited users Offline call tracking Online call tracking Keyword-level attribution Dynamic number insertion Custom reporting Call notifications Email summary reports Unlimited call recording Call scoring Custom call tagging Call forwarding IVR & menu step call routing Wordpress & Wix plugins Google Data Studio connector API & Webhooks access Google Analytics integration Google Ads integration GMB integration Facebook integration Microsoft Ads integration Hubspot integration Slack integration Zapier integration Additional Usage $3.00 ea. local numbers $0.05 ea. local minutes $5.00 ea. toll-free numbers $0.08 ea. toll-free minutes $0.016 ea. text messages (SMS) Add-ons White Label: $65 billed Monthly Advanced Callflows: $15 Monthly fee per company Premium Integrations: $65 Monthly fee Access to these premium integrations: Salesforce, Marketo, Kenshoo, Optmizely X, and Google Marketing Platform Conversation Analytics $95 /Month Add Conversation Intelligence to help qualify more contacts and improve service. Features 5 local numbers 250 local minutes 100 text messages (SMS) 10,000 call transcription minutes Offline call tracking Online call tracking Dynamic number insertion (DNI) Keyword-level attribution Localized DNI Out-of-the-box reporting Email summary reports Custom reporting engine Call recording CallScore Keypad scoring Form scoring Text message scoring Call transcriptions Keyword spotting Automated lead tagging Call forwarding Email notifications Standard call flow builder Mobile app Custom agent setup Advanced call flow steps: $15 per company Integrations Google Analytics Google Ads Bing Ads Facebook Wordpress plugin AMP plugin Zapier Google Ads Mobile Click-to-Call Google Data Studio Slack API & webhooks HubSpot Google My Business Wix Auto-lead Data Format (ADF) Unbounce Pipeline Deals Mixpanel VWO Custom Cookie Capture Housecall Pro Salesforce ($65) Marketo ($65) Optimizely X ($65) Marin ($65) Kenshoo ($65) Kissmetrics ($65) Acquisio ($65) Google Marketing Platform ($65) Additional Usage $3.00 ea. local numbers $0.05 ea. local minutes $5.00 ea. toll-free numbers $0.08 ea. toll-free minutes $0.016 ea. text messages (SMS) $0.02 ea. call transcription minutes Marketing Analytics $95 /Month Add Form Tracking to view website form submissions and call analytics side by side. Features 5 local numbers 250 local minutes 100 text messages (SMS) 1,000 call transcription minutes Offline call tracking Online call tracking Form lead tracking Dynamic number insertion Keyword-level attribution Localized DNI Multi-touch attribution modeling Out-of-the-box reporting Email summary reports Custom reporting engine Multi-touch CPL reporting Call recording CallScore Keypad scoring Form scoring Text message scoring Automated lead tagging Call forwarding Email notifications Standard call flow builder Mobile app Custom agent setup Advanced call flow steps: $15 per company Integrations Google Analytics Google Ads Bing Ads Facebook Wordpress plugin AMP plugin Zapier Google Ads Mobile Click-to-Call Google Data Studio Slack API & webhooks HubSpot Google My Business Wix Auto-lead Data Format (ADF) Unbounce Pipeline Deals Mixpanel VWO Custom Cookie Capture Housecall Pro Google Ads Lead Forms Salesforce ($65) Marketo ($65) Optimizely X ($65) Marin ($65) Kenshoo ($65) Kissmetrics ($65) Acquisio ($65) Google Marketing Platform ($65) Additional Usage $3.00 ea. local numbers $0.05 ea. local minutes $5.00 ea. toll-free numbers $0.08 ea. toll-free minutes $0.02 ea. form submissions Analytics Suite $145 /Month Combine all our analytics tools to automate customer insights and prove marketing ROI. Features 5 local numbers 250 local minutes 100 text messages (SMS) 1,000 form submissions 10,000 call transcription minutes Offline call tracking Online call tracking Form lead tracking Dynamic number insertion (DNI) Keyword-level attribution Localized DNI Multi-touch attribution modeling Out-of-the-box reporting Email summary reports Custom reporting engine Multi-touch CPL reporting Call recording CallScore Keypad scoring Form scoring Text message scoring Call transcriptions Keyword spotting Automated lead tagging Call forwarding Email notifications Standard call flow builder Mobile app Custom agent setup Advanced call flow steps: $15 per company Integrations Google Analytics Google Ads Bing Ads Facebook Wordpress plugin AMP plugin Zapier Google Ads Mobile Click-to-Call Google Data Studio Slack API & webhooks HubSpot Google My Business Wix Auto-lead Data Format (ADF) Unbounce Pipeline Deals Mixpanel VWO Custom Cookie Capture Housecall Pro Google Ads Lead Forms Salesforce ($65) Marketo ($65) Optimizely X ($65) Marin ($65) Kenshoo ($65) Kissmetrics ($65) Acquisio ($65) Google Marketing Platform ($65) Additional Usage $3.00 ea. local numbers $0.05 ea. local minutes $5.00 ea. toll-free numbers $0.08 ea. toll-free minutes $0.016 ea. text messages (SMS) $0.02 ea. form submissions $0.02 ea. call transcription minutes View Price Page

Compare CallTrackingMetrics vs CallRail