APertain Alternatives and Competitors

Pendo is a solution that helps product teams deliver the best products or services to their customers even as their needs keep changing. It gives comprehensive product analytics that helps users come up with data-driven decisions. It works in a way so that users can understand which features are adopted and ignored. The tool tracks all usage without any coding, tagging or instrumentation. Users can analyze how their customers move through workflows and then take action to improve their user experience. Through hyper-targeted surveys and polls, one could see how users think and feel about their products. It allows users to design and deploy rich in-app campaigns without any developer resources. Users can contact their customers through tailor messaging to ensure they are using all the features that are beneficial to them. It helps users get a clear signal about where they need to optimize their product including user experience for each segment. The platform allows users to coordinate around a central planning roadmap thus eliminating miscommunication and planning more productively.

Apptentive is a mobile customer feedback platform that tracks consumer emotion changes and collects actionable input throughout the customer experience. The programme assists in obtaining crucial input throughout the mobile customer experience, takes rapid action to win back consumers, and engages fans on a large scale. It also aids in collecting real-time data across mobile channels and determines the components behind the feedback. Besides, it enables the analysis of app health, professional services, fan signals, and much more. It also helps with the proper routing of feedback to boost retention and create customer-centric choices. Apptentive receives key survey findings in minutes or days, with no technical assistance required. With its intelligent targeting, it also gives the proper instruments for taking action on altering emotion. Furthermore, the program's mobile-optimised surveys and accurate targeting based on in-app interactions are unrivalled in the mobile industry, allowing companies to close the loop on consumer feedback at scale.

UserIQ provides software firms with a Customer Success Platform that enables them to provide better customer experiences, whether those involve high-touch engagement or tech-touch interactions within the programme. Customers may therefore efficiently scale onboarding, boost feature utilisation, quicken time to value, lower churn, and ultimately improve revenue throughout the client experience. The best businesses are established one client at a time, and those customers expand as a result of meaningful user interactions. With leaders in customer success who are equally committed to optimising success at every user moment, UserIQ takes this strategy extremely seriously. A customer health dashboard, product intelligence, plays, and in-app interactions like user onboarding tours are among the features. This is an excellent tool if you're not sure how to segment your audience or if you have a certain feature you want to encourage them to use. Without you having to manually go through data or prepare reports, the insights are essentially automatically generated to show you where connections are occurring. Anyone may set it up and access the data because of its non-technical user-friendly interface and clickable elements.

Allows you to measure your mobile application performance to make data-driven decisions. It will allow you to analyze the device statistics using which you can identify your consumers and their preferences easily. You can quickly find and fix the performance issues by using crash reports. It has conversion tracking feature, that will help you to identify the number of user conversions happening in your business. By using this software, you can discover your most popular screens and can make use of it effectively. Every actions taken by the users within the application will be measured by its event reporting feature.

InAppStory software is a platform used to gain insights on user behavior. The software offers tools to target and personalize stories using segments and attributes. Measure the user behavior metrics from online dashboard. It supports Mobile Android and iOS. Small, Medium companies make use of the software.

ClientSuccess is a software that provides companies and organizations with a tool to handle customer retention and growth. With the tool, there’s no more logging in to help desk, CRM, data warehouse, and spreadsheets to know what’s going on with a customer. Businesses can stay on top of their customers by knowing everything that needs to happen at each stage, whether it is onboarding or preparing for a renewal. Users can create beautiful and engaging playbooks so that they can make sure their customers are receiving excellent service. It allows users to stay up-to-date with customer health and get alerts and notifications before anything goes wrong. Users can adjust their notifications and get notified when a customer’s usage drops or even set reminders so that they can check in with their customers regularly. It helps users to always be prepared for their one-on-one’s and other leadership meetings. The tool gives users the right data to document and measure the retention and growth of their customer base.

Appsee Mobile Analytics platform is a web analytics tool that analyses customers' activity in order to give the best possible app experience. It enables you to keep an eye on what users are doing and try to figure out what's wrong. With Appsee, you can employ heatmaps to uncover user navigation and interaction preferences, as well as to focus on UI components. It offers a comprehensive visual mobile analytics tool that allows app developers and publishers to evaluate, analyse, and enhance their app's user experience (UX). The platform offers user recordings to learn about all of the activities users do in the app and the issues they experience. Users get in-app analytics in real time to better understand user behaviour along with crash recordings that can be used to determine the precise sequence of events that led to a crash. To identify unresponsive user behaviours, you can utilize the Auto-Detect UI Problems feature. It also offers conversion Funnels to track conversion rates between each phase of the app's key procedures. Additionally, it can easily integrate with Slack, Google Analytics, and more.

Appcues is a digital adoption software that enables your team to track and increase product uptake without the help of a developer. It provides you smart tools to create beautiful, customised experiences that feel like they belong in your product with a no-code builder. Appcues offers a sophisticated targeting engine that provides the appropriate experience to the appropriate user at the right time. You can set up flows in your product based on particular actions taken by users and send a quick message or conduct a poll for all of your clients with Appcues. For personalizing or integrating in-app experiences with different channels, you can use insights from other tools in your technology stack. With Appcues’s preconfigured event visualisations and dashboards, you can track product uptake and the effect of your experiences. The platform eliminates the need of assistance of a programmer or analyst to keep track of and handle events. Users can create reports to keep track of their critical KPIs, and then store them to a dashboard for reporting and analysis at a glance.

Send personalised messages to customers based on profile attributes and actions. Create message automations for onboarding, retention and easily move customers from acquisition to referral. Group your customers based on their data–attributes (e.g. gender, location or plan name), custom actions (e.g liked item, used card, upgraded account) and integration data (e.g clicked link, upcoming renewal).

Freshsuccess is Intelligent Client Success software that helps you reduce churn, expand your customer base, and deepen your customer connections. It identifies new advocates or expansion prospects while also proactively addressing customer risk. For your Customer Success team, you can also standardize procedures, automate tasks, and define best practices. Freshsuccess allows you to capture user behaviour within your product and sync customer information from other business applications, as well as compute account health based on customer behaviour, support ticket patterns, NPS answers, and more. To keep your work on track, you can give an owner, a priority, and a due date with this software. Important information won't be buried in emails or spreadsheets if you include comments and attachments. It tracks customer health and uses data to intervene and interact with the appropriate customers at the right time to help your customer and your team achieve their goals. The software assists executives in identifying actionable customer patterns. It provides essential account trends that are critical to business performance, such as product uptake, support effectiveness, and financial health, to customer support leaders.

Freshdesk Customer Success is a customer success management software that helps software and subscription companies to prevent customer churn and strengthen customer relationships. The platform offers complete visibility into customers’ subscription metrics with the help of proactive workflows for renewals, onboarding and other tasks. Freshdesk Customer Success automatically alerts users about the available opportunities for finding and retaining customers. It also helps users convert more upsells, cross-sells and trials. With this software, companies can quickly understand the reason why their customers are churning. They can get an early warning about the customer churn and successfully manage renewals in real-time. By offering customers’ metrics, Freshdesk Customer Success software enables users to engage and intervene with the right customers and achieve the best business outcomes for the users and customers. In this way, the software enables users to easily manage important milestones in their customer lifecycle, which ultimately helps them to reduce customer churn and improve customer value.

Parlor is a comprehensive feedback management platform for growing SaaS product teams who care about their users. With Parlor, product teams can announce product ideas to users, conduct surveys to gain actionable user feedback, measure reactions, and work extensively on improving the product. This platform allows your teams to segment users and do a cohort study to measure their engagement and build a passionate community around your product. With customer collaboration, product teams save time by validating ideas and build potential features that matter most to their users. Parlor allows creating prototypes and conducts surveys by integrating with popular apps like InVision, Marvel, Figma, Balsamiq, Dribbble, Survey Monkey, Survey Gizmo, or Typeform.

Planhat is an advanced consumer success platform that helps with data monitoring, project management, and customer experience improvement within an individual business. Hundreds of modern technology firms across the world rely on Planhat in order to optimise customer success and lifetime value. The software is capable of centralising all customer-related data and creating customisable dashboards to see what adds value and what doesn't. Besides improving the customer lifecycle using playbooks, triggers, alerts, and automation. Also, Planhat can be integrated with pre-existing business tools and derive a unified view of customer-related data in real-time. Zapier, Zendesk, Mailchimp, Pipedrive and Stitch are among the notable ones. For those who are into a subscription business, advanced revenue management functionality within Planhat helps the admin get rid of pivot charts and heavy spreadsheets. On the contrary, they can get a quick overview of new bookings, approaching renewals and development over time.

Headway App - Changelog for your product. It offers many features like Custom branding, Integrations, Teams, Scheduled publishing, Privacy, Custom categories, and Markdown editor

Gainsight CS is a customer success system that analyzes the customer journey across many channels to help firms streamline activities such as onboarding, retention, support, workflow management, and more. Managers can use video tutorials, walk-throughs, and other support resources to manage the training and implementation of new operations on the platform. White-label capabilities are included in Gainsight CS, allowing businesses to design customised surveys using templates, issue automatic follow-up reminders, and evaluate client replies using machine learning and text analytics. Account planning, interaction tracking, targeted campaigns, alerts, goal management, and more are just a few of the capabilities available. Furthermore, a video messaging tool allows users to make and distribute short movies to customers in order to increase consumer interaction. Gainsight CS allows teams to communicate client updates, insights, notes, emails, and to-do lists with external and internal stakeholders, allowing for better cooperation. It also integrates with HubSpot, Microsoft Dynamics 365, Salesforce, SAP CRM, Slack, Google Analytics, and SurveyMonkey, among other third-party services.

ProsperStack is the drop-in cancellation flow that prevents churn, automatically. Use targeted offers to save customers and capture feedback to make informed product, pricing, and remarketing decisions. Turn the cancellation flow into a powerful churn-prevention tool. Present special offers tailored to the reason a customer is leaving. Analyze results and customize at any time to learn what's most effective. According to a McKinsey report, re-engaging past customers is up to 10 times less expensive than acquiring new ones.

2 Steps is an online Customer Journey Analytics Software. Synthetic automation for native mobile applications has been a challenge for organizations. 2 Steps leverages almost a decades worth of expertise in automating mobile applications. Real iOS & Android devices are available to perform complex synthetic workflows with performance data and screencast replay made available in Splunk. Your organization should be deeply concerned with the functionality of any application they release to market.

UserGuiding is a tool that lets website owners create interactive product tours without coding within minutes. It’s a user-friendly tool that is largely meant for three prominent use cases, namely onboarding new users, promoting newly launched features, and onboarding new employees to internal tools. All of these help in increasing product adoption and decreasing the time taken to adapt to a new product or feature. In-depth analytics features are built right into the tool to track the performance of the guides/tours. Segmenting users and showing different variations to each user-base can be done using the tool as well. Before publishing the final version of the product tour, UserGuiding lets creators preview the said version. This not only helps in ensuring a great experience for end-users but also facilitates proper testing of the tour before it goes live. In case the users close the tour, there is an assistant at one’s disposal which triggers the tour from start again, making it quickly accessible.

MechanicAdvisor is an advanced auto repair software explicitly built to assist auto shops to retain old customers and attain new customers with a calibrated professional experience that will enhance the company's reputation and acquire additional growth. It is a potential auto shop marketing software that is profusely useful to retain and manage car owners and their vehicles. This tool can track sales, do billing and invoicing, record vehicle information, mobile responsive, maintain contact management, and service history tracking. MechanicAdvisor is a software that greatly assists the members to resolve their worries about their vehicles, as the tool lists thousands of ASE-certified mechanics to solve their issues. The listings comprise mechanic’s details, customer reviews, hours of operations, and hourly labor rates that help them in attaining suitable customers. Mechanics and shop owners can potentially opt for this tool as it is flexible with the ability to update customers' information in the database to boost their visibility or to add their shop page. MechanicAdvisor has three basic, premium, and standard pricing plan features, and shop owners can choose any to stay connected and create customers for life.

Froged is a behavioral messaging software that can help users perfect their business by finding a pool of happy customers. With the help of this software, one can easily find out what is more important for each customer and move on to provide better support to them. The application helps users to build effective campaigns and gain better results. It allows one to track events and analyze customers’ behavior when they visit one’s website. Users can improve customer satisfaction by specifying the status of products by sending campaigns. One can install this software to ensure a large customer base. Users can send personalized messages after understanding the customer’s journey and improve positive engagement with the help of automated campaigns. Froged can help users identify growth opportunities after understanding their customer’s behavior and offer the best support while converting those leads into happy buyers. Users can install the software with Script or simply install in CMS or GTM.