Flowroute Alternatives and Competitors

Telnyx provides a platform and API with carrier-grade voice, data and messaging capabilities. By using its developer-friendly APIs, it seeks to transform the client business communications. It offers three products, the first being Elastic SIP Trunking, which targets crystal clear calls with low latency, jitter, and packet loss. There's number search, automated porting, number tagging, and the platform built for efficient and fast communications. It offers security using end-to-end TLS and SRTP/ZRTP encryption and boasts very high availability. With Programmable SMS users can send and receive texts globally with the SMS API built for reliable, enterprise-grade messaging and gain actionable insights with detailed records in real-time. Call Control lets users build a custom calling experience. Telnyx Call Control lets you make, manage and route calls globally to any device — phone, app or browser. Its voice API provides the flexibility to build calling experiences into other applications.

Twilio Flex is a programable communication platform designed for effective businesses, helping brands connect with their customers over text messages, voice/video call and email. To set up a communication network, the software either uses the Internet of Things, Elastic SIP Trunking, Phone Numbers or Short Codes. It accelerates the communication process by providing the widest breadth of communication mechanism. This way, Twilio Flex also saves 34% of the users’ operational expenses. The platform deploys a 100% cloud contact centre within days at which companies can adapt, inspect and adjust any part of the contact centre. Organisations can also provide relevant and contextual information to their agents for highly personalised interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making alterations in their applications. It also allows them to get feedback from individual customers and deliver the right outcome. The software helps to generate new business insights that further enhance operational strategies.

MSG91 is a top-notch communication platform trusted by more than 30,000 businesses. It comes equipped with a fully-featured communication API for individual businesses and developers alike, enabling them to engage with customers in a global format. Moreover, businesses can also depend on the omnichannel platform to deliver consistent experience over transactional emails, automate website specific SMS deliveries and utilise voice communication as per need. They can even proceed to offer interactive communication through IVR, call assigning, call redirecting and call recording. For teams working together, MSG91’s inbuilt cloud customer support solution helps with quick request resolution across multiple channels, preferred by individual clients. Available 2FA integration mechanism helps with added protection and reliable authentication alike. Covered use cases include number lookup, pin generation, voice failover and global coverage. The platform also offers a real-time integration facility with external platforms like Cs-Cart, Zoho Campaign and ERP Next.

CommPeak is a cloud computing model that makes business communications easier and more affordable. It provides a contact center solution that is highly customizable to use. Commpeak is an innovative tool that can be altered to meet all business requirements. The tool is designed to discover the operational efficiencies of a business person. This call center cloud solution provides global coverage to expand the network with its SIP trunk and VoIP termination. Furthermore, it has a CommPeak Dialer with automation power to boost productivity in sales. Its Cloud PBX helps to manage and track customer communication. Also, it has a WebRTC softphone that is free to communicate effectively. TextPeak is also an additional feature of CommPeak to send, analyze or control text communication with high-quality SMS routes. Its enterprise-ready services protect all data with end-to-end encryption and international security standards. SMS Messaging API, LookUp, and Speech-to-Text are additional tools of this model.

IMIconnect is an Enterprise CPaaS platform that enables businesses to automate multi-channel customer journeys. Leverage drag-and-drop editor with powerful building blocks (nodes) to automate customer journeys within minutes. Flexibly extend functionality at each node using your own JavaScript code. Reach customers globally with reliable and fast international SMS and voice routes while they handle underlying routing complexities. Leverage pre-built integrations with CRM, marketing, and contact center systems to consume events, process data, or trigger actions.

VoipNow is designed to meet the demands of the most exigent and successful business - your customers. End users love the features and benefits VoipNow provides. Upgrade the way your business communicates with a unified communication system that is capable of voice, conferences, video calls, virtual assistant, and much more. VoipNow can act as a smart contact center. You can track the number of calls, call duration, how agents performed and much more. The result: more satisfied customers. With VoipNow's BYOD support and a simple app, you can turn any mobile device into business phones. Enjoy the freedom of open standards.

CloudTalk is a virtual phone system for remote sales and customer service teams. It helps businesses maintain a local presence with an international phone number and allows them to operate their virtual call center from anywhere. The system easily adapts to the needs and size of the business. The voice features help improve the customer support team with advanced features such as call queuing, call recording, short numbers or call masking. The tool’s intelligent call routing ensures that calls are routed to the right agents based on custom criteria. Businesses can boost the productivity of their staff, teams or departments with outbound call center features such as click to call, call notes, transfer, predictive dialer or agent status. CloudTalk can also be integrated with existing CRM tools, helpdesk, and e-commerce solutions. Organizations can improve the quality of their VoIP call center with detailed call statistics, agent reporting, emotion and sentiment analytics, and more features. Some other tools ensure better and easier management include security, unlimited concurrent calls, responsive web admin, and multi-language phone.

VoIP Innovations offers aggressive wholesale rates on carrier services that include everything from origination, termination, and SMS/MMS to advanced services such as E911 and Telecom Fraud Mitigation. VoIP Innovations provides A-Z international termination to both fixed and mobile destinations in more than 200 countries and territories. Reliable service combined with the most competitive termination rates ensures that your call center is operating at maximum efficiency. Access to both the essential and groundbreaking telecom features that you need to stay ahead in an increasingly competitive space.

SMS.to offers a powerful web platform and API, providing a smarter way for businesses to communicate with customers in multiple channels. They will help you stay compliant with different privacy laws and regulations like GDPR with built-in features. Shortlinks allow you to get detailed information for each campaign allowing you to perform A/B tests. 2 WAY SMS allows you to rent virtual mobile numbers that can be used as SENDER ID or to collect responses back from your customers. Rent virtual mobile numbers or toll-free numbers to use as your senderID's, receive SMS, run surveys, build conversational applications all through SMS.to.

Plivo is an industry-leading communication platform that aims at engaging customers from all across the world through its innovative cloud based technology. From APIs to solutions, Plivo's cloud communications platform helps companies streamline and customize their customer conversations according to their requirements. Plivo offers a platform for SMS APIs and allows the users to send and receive text messages using a programming language. You can converse in any language, including Arabic, Japanese, and Chinese, as well as emojis and symbols, thanks to built-in GSM and Unicode character set support by Plivo. You can get real-time delivery notifications for communications sent throughout the world and keep track of your accounts' delivery rates and performance. Users can additionally send and receive photos, movies, and audio snippets. It additionally works as a Voice API Platform and allows the users to speak dynamic text in 28 accents across several languages. With Amazon Polly, you can choose from a variety of SSML voices too. You can build comprehensive contact centre capabilities or integrate multi party calls and audio conferencing into your apps too with Plivo.

TelebuBlocks is an integrated communications API platform, where developers or enterprises can buy custom-built API “blocks” & SDKs and build their solutions. Blocks let you easily integrate the power of SMS, Voice, Video, and Chat directly into your applications. Enable real-time SMS communication from your applications to build brand awareness. Integrate Voice into your applications to conference calls or broadcast voice messages. Integrate rich-media & video in your applications to improve customer experience. Use the Chat API to engage users, share information, and improve client retention.

PubNub is an advanced in-app chat and communication platform that enables companies to create a communication system of their own, bringing people together for remote work, eLearning, health services and more. With its standard messaging features, the software enables organisations to create direct, group and large scale chats, connecting with employees and customers alike. Also, geolocation APIs available within can be used to track car fleets, provision orders, check on drivers’ deliveries and perform matchmaking in dating apps. Engaging features loaded within PubNub can be used by companies to build scalable virtual and hybrid events, where they can invite an unlimited number of users. It also helps organisations to deliver the right information at the right time through real-time alerts and push notifications. The particular platform can also be used to connect and control IoT devices such as entertainment systems, thermostats, door locks and more. PubNub is fully compliant with the GDPR regulations and offers complete protection for users’ data.

MessageBird is an omnichannel cloud communication software that helps enterprises to get connected with their global customers via multiple channels such as Voice, WhatsApp, Live Chat, and more. The platform enables business owners to provide seamless customer support across different messaging channels. Further, users can also depend on the particular to create advanced communication processes that ensure higher customer engagement rates along with faster interactions, without writing any kind of codes. MessageBird lets organizations provide programmatic communications on a large scale. They can buy and use phone numbers, verify users, and manage contacts via REST APIs. Moreover, service providers can leverage the platform to access various communication channel that their customers love to use or are comfortable with. Detailed reports let users track their business growth and make real-time decisions as well. They get to identify the most active channel, monitor ticket wise handling times besides measuring SLA related performances.

Sinch is a comprehensive communication platform, helping out businesses to connect with their audience base over SMS, Voice, Video and Verification APIs. Having a 98% open rate, Sinch provides access to a wide range of conversational channels on the go. It also involves 600+ operator connections, allowing users to get their communication levels scaled on a global level. Further, by extending multiple facilities, Sinch allows users to dive into digital transformation and ensure a positive customer experience on the go. Businesses can also depend on the same to schedule personalised campaigns to drive higher engagement rates on different mobile messaging channels. This all-in-one messaging service provider also abides by stringent security measures enabling safe business. Its inbuilt 2-factor authentication mechanism accompanied by number masking and an on-time account notification system eliminates all potential chances of data thefts and hacking. Further, inbuilt functionalities like personalised campaign generation, chat layer, contact and contact pro are also of great help.

Infobip is a cloud-based platform that helps businesses communicate with their customers across various channels. It’s a platform built for speed, scale, and deliverability helping businesses create the perfect customer experience. It works to drive a better outcome for both – customers and businesses. Through the excellent communication channels, businesses can reach more customers with faster and reliable messaging including crystal-clear voice communications. Users can manage and create emails with a single integrated platform and deliver a better customer experience with WhatsApp Business API. Businesses can connect with customers globally using their favorite chat apps and stay engaged with Facebook Messenger. It works to reduce messaging costs and improve delivery rates in real-time. With personalized messages, users can create automated journeys with the platform. It allows users to always be available to support customers with smart chatbots. The live chat tool instantly helps to connect with customers over an app or website. The platform works to create rich customer profiles for targeted communication and craft customer journeys with automated workflows.

Stream Chat is a tool that provides chat API and SDKs for custom messaging applications, thus enabling the user to build real-time chat quickly. The user can swiftly ship in-app messaging with the tool’s highly reliable chat infrastructure. The users can increase engagement in their community or even replace email for their team with Stream Chat’s in-app messaging service. The chat SDK feature allows the users to build live-chat applications or even their Slack alternative. The tool provides dynamic slash commands, files attachments, direct and group chats, Giphy integration, multi-tenancy, threads to keep the discussion organized, and even previews to help users share information. Stream Chat allows the users to add a live chat solution to Livestream. The tool’s AI-based auto-moderation will monitor the conversation and keep it civil. There is no limit to the number of live chat participants. Reactions and threads will enable the user to keep the conversation organized. Using Stream Chat’s react components, SDKs, and UI kits, users can create a powerful web-chat experience or even a mobile application using just a few code lines.

Zipwhip helps businesses communicate with their customers using simple texts. The software allows users to message their existing business phone numbers, integrate with applications they use daily, and send and receive texts on their mobile or computer devices. It provides several features such as in-built personalization, Emojis, customized signatures, group messaging, and MMS to accomplish more work in less time. Users can also create reusable templates to quickly send standard messages repeatedly with simple text templates. It also has a scheduling feature to avoid last-minute scrambles by scheduling texts like billing reminders and appointments. Users can also create auto-replies to ensure their customers always get a response, even when they text them outside of business hours. It also helps in recruiting by connecting users with candidates discreetly. Users can send interview reminders and request for availability of documents. Zipwhip can also be used for marketing by creating events, sales, campaigns, improving engagement, and generating revenue through text marketing. Businesses can track, analyze, and optimize their performance using easy-to-read reports.

SendBird Calls APIs just works so your users get a great experience. Build modern messaging experiences with delivery receipts, offline messaging, presence, translation, moderation tools, and analytics. From healthcare to dating to customer service, building in-app voice and video have never been easier. Power live support right within your app’s messaging experience. Push notifications keep your customers informed and engaged. Connect buyers and sellers and drive more transactions. Integrate chat with your shopping cart, payment system, reviews platform, and more.

ClearoutPhone is a powerful tool that offers the service of phone number validation over 240+ countries. Divide and maintain the database based on geography, timezone, socioeconomic indicators, etc. This further ensures channelizing your time & energy towards the right users, in the right manner. A user provides a valid phone number when they genuinely wish to engage with your business. Multiple enriching data points to determine the validity at the initial stage avoids involvement with fake users.

Voximplant is a cloud-based platform designed for real-time communication that helps businesses and developers to work efficiently. Users can connect any numbers worldwide according to requirements and make calls between phones, mobile apps, and web apps. Peer-to-peer audio and video calls between web and mobile apps can also be done easily. Users can build smart automated outbound calling campaigns in no time including high definition programmable audio conferencing. Users can receive and manage any number of inbound calls using call queueing and intelligent routing. It enables users to build any type of IVR for business processes automation and make outbound calls from the web or mobile app. Users can transform voice calls into chat logs with timestamps easily. With the video chat feature, users can create high-quality video communication between web and mobile apps. The software allows programmable multi-party video conferencing in the cloud and to also record high-quality video into compatible video files without any difficulties.