Patch Alternatives and Competitors

Messenger Communication Platform software is a platform used to manage customer communication with data protection regulations. The software offers tools to create Chatbots to support your customer service via messaging apps (WhatsApp, Instagram, Apple Business Chat, Facebook Messenger, Telegram). Collaborate with teams to assign tickets to the right agents to automate workflows.

Spokn app software is a platform used to engage employees to learn company updates and develop their skills. The software offers an in-app recorder and marketing tools like pushes, personalization, automation, and analytics to reach employees. The curated library of skill-building audios used to develop better experiences for employees. It supports Mobile Android and iOS.

Infobip is a cloud-based platform that helps businesses communicate with their customers across various channels. It’s a platform built for speed, scale, and deliverability helping businesses create the perfect customer experience. It works to drive a better outcome for both – customers and businesses. Through the excellent communication channels, businesses can reach more customers with faster and reliable messaging including crystal-clear voice communications. Users can manage and create emails with a single integrated platform and deliver a better customer experience with WhatsApp Business API. Businesses can connect with customers globally using their favorite chat apps and stay engaged with Facebook Messenger. It works to reduce messaging costs and improve delivery rates in real-time. With personalized messages, users can create automated journeys with the platform. It allows users to always be available to support customers with smart chatbots. The live chat tool instantly helps to connect with customers over an app or website. The platform works to create rich customer profiles for targeted communication and craft customer journeys with automated workflows.

Simple, through smart bundling with the most effective communication platform for your community. Accessible and targeted within one app that stimulates interaction and optimises your workflow. Mobile-first, but certainly not mobile-only.

Voice and video chat applications can be difficult and time-consuming to develop, test, and deploy. Thankfully, there are now developer-friendly APIs that make building these applications easier and quicker. With these APIs, developers can create voice and video chat applications in a matter of minutes, allowing them to focus on the core functions of the application, rather than the underlying infrastructure. These APIs are designed to provide robust functionality without requiring developers to spend a lot of time and effort on designing, developing, and testing basic functions. This allows them to focus their resources on features that will help the application stand out and drive profitable growth.

Spring Edge software is a platform used to communicate to automate business workflows. The software offers messaging and voice communications using multiple channels powered by Instant Alerts. Manage your accounts and view SMS sent reports, track Campaign Metrics via Dashboard. Small, Medium and Large companies make use of the software.

IMIconnect is an Enterprise CPaaS platform that enables businesses to automate multi-channel customer journeys. Leverage drag-and-drop editor with powerful building blocks (nodes) to automate customer journeys within minutes. Flexibly extend functionality at each node using your own JavaScript code. Reach customers globally with reliable and fast international SMS and voice routes while they handle underlying routing complexities. Leverage pre-built integrations with CRM, marketing, and contact center systems to consume events, process data, or trigger actions.

CloudContactAI is a powerful, all-in-one marketing platform for small businesses specializing in SMS. It is specifically designed to help businesses send SMS, email, and voice campaigns quickly, easily and at an affordable cost. The intuitive web portal allows businesses to engage in two-way conversations with customers in real-time. Moreover, CloudContactAI is a multi-channel marketing platform, which enables businesses to reach their customers through SMS, email, and voice all on one platform. This platform is ideal for businesses that want to collect debts, alert customers about upcoming deals, and engage with customers in an efficient and effective way. With CloudContactAI, businesses can send messages confidently on the platform that their customers are most likely to interact with.

Distributed software is a live social chat app to connect with your friends, team and colleagues at work. The software offers tools to manage conversations and can share links within the same frame. Send direct message to other people in your group and can respond anytime. It supports Mobile Android and iOS. Remote Teams, Small and Medium companies make use of the software.

SmartCOMM software is a platform used to engage customers with interactive communications to increase ROI. The software offers tools like two-way customer conversations to increase customer satisfaction on the channels. Collaborate with teams to highlights changes and edits in a document for instant online approvals. Small, Medium companies make use of the software.

Twilio Flex is a programable communication platform designed for effective businesses, helping brands connect with their customers over text messages, voice/video call and email. To set up a communication network, the software either uses the Internet of Things, Elastic SIP Trunking, Phone Numbers or Short Codes. It accelerates the communication process by providing the widest breadth of communication mechanism. This way, Twilio Flex also saves 34% of the users’ operational expenses. The platform deploys a 100% cloud contact centre within days at which companies can adapt, inspect and adjust any part of the contact centre. Organisations can also provide relevant and contextual information to their agents for highly personalised interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making alterations in their applications. It also allows them to get feedback from individual customers and deliver the right outcome. The software helps to generate new business insights that further enhance operational strategies.

TelebuBlocks is an integrated communications API platform, where developers or enterprises can buy custom-built API “blocks” & SDKs and build their solutions. Blocks let you easily integrate the power of SMS, Voice, Video, and Chat directly into your applications. Enable real-time SMS communication from your applications to build brand awareness. Integrate Voice into your applications to conference calls or broadcast voice messages. Integrate rich-media & video in your applications to improve customer experience. Use the Chat API to engage users, share information, and improve client retention.

PubNub is an advanced in-app chat and communication platform that enables companies to create a communication system of their own, bringing people together for remote work, eLearning, health services and more. With its standard messaging features, the software enables organisations to create direct, group and large scale chats, connecting with employees and customers alike. Also, geolocation APIs available within can be used to track car fleets, provision orders, check on drivers’ deliveries and perform matchmaking in dating apps. Engaging features loaded within PubNub can be used by companies to build scalable virtual and hybrid events, where they can invite an unlimited number of users. It also helps organisations to deliver the right information at the right time through real-time alerts and push notifications. The particular platform can also be used to connect and control IoT devices such as entertainment systems, thermostats, door locks and more. PubNub is fully compliant with the GDPR regulations and offers complete protection for users’ data.

MessageBird is an omnichannel cloud communication software that helps enterprises to get connected with their global customers via multiple channels such as Voice, WhatsApp, Live Chat, and more. The platform enables business owners to provide seamless customer support across different messaging channels. Further, users can also depend on the particular to create advanced communication processes that ensure higher customer engagement rates along with faster interactions, without writing any kind of codes. MessageBird lets organizations provide programmatic communications on a large scale. They can buy and use phone numbers, verify users, and manage contacts via REST APIs. Moreover, service providers can leverage the platform to access various communication channel that their customers love to use or are comfortable with. Detailed reports let users track their business growth and make real-time decisions as well. They get to identify the most active channel, monitor ticket wise handling times besides measuring SLA related performances.

Sinch is a comprehensive communication platform, helping out businesses to connect with their audience base over SMS, Voice, Video and Verification APIs. Having a 98% open rate, Sinch provides access to a wide range of conversational channels on the go. It also involves 600+ operator connections, allowing users to get their communication levels scaled on a global level. Further, by extending multiple facilities, Sinch allows users to dive into digital transformation and ensure a positive customer experience on the go. Businesses can also depend on the same to schedule personalised campaigns to drive higher engagement rates on different mobile messaging channels. This all-in-one messaging service provider also abides by stringent security measures enabling safe business. Its inbuilt 2-factor authentication mechanism accompanied by number masking and an on-time account notification system eliminates all potential chances of data thefts and hacking. Further, inbuilt functionalities like personalised campaign generation, chat layer, contact and contact pro are also of great help.

MSG91 is a top-notch communication platform trusted by more than 30,000 businesses. It comes equipped with a fully-featured communication API for individual businesses and developers alike, enabling them to engage with customers in a global format. Moreover, businesses can also depend on the omnichannel platform to deliver consistent experience over transactional emails, automate website specific SMS deliveries and utilise voice communication as per need. They can even proceed to offer interactive communication through IVR, call assigning, call redirecting and call recording. For teams working together, MSG91’s inbuilt cloud customer support solution helps with quick request resolution across multiple channels, preferred by individual clients. Available 2FA integration mechanism helps with added protection and reliable authentication alike. Covered use cases include number lookup, pin generation, voice failover and global coverage. The platform also offers a real-time integration facility with external platforms like Cs-Cart, Zoho Campaign and ERP Next.

VoIP Innovations offers aggressive wholesale rates on carrier services that include everything from origination, termination, and SMS/MMS to advanced services such as E911 and Telecom Fraud Mitigation. VoIP Innovations provides A-Z international termination to both fixed and mobile destinations in more than 200 countries and territories. Reliable service combined with the most competitive termination rates ensures that your call center is operating at maximum efficiency. Access to both the essential and groundbreaking telecom features that you need to stay ahead in an increasingly competitive space.

Stream Chat is a tool that provides chat API and SDKs for custom messaging applications, thus enabling the user to build real-time chat quickly. The user can swiftly ship in-app messaging with the tool’s highly reliable chat infrastructure. The users can increase engagement in their community or even replace email for their team with Stream Chat’s in-app messaging service. The chat SDK feature allows the users to build live-chat applications or even their Slack alternative. The tool provides dynamic slash commands, files attachments, direct and group chats, Giphy integration, multi-tenancy, threads to keep the discussion organized, and even previews to help users share information. Stream Chat allows the users to add a live chat solution to Livestream. The tool’s AI-based auto-moderation will monitor the conversation and keep it civil. There is no limit to the number of live chat participants. Reactions and threads will enable the user to keep the conversation organized. Using Stream Chat’s react components, SDKs, and UI kits, users can create a powerful web-chat experience or even a mobile application using just a few code lines.

Zipwhip helps businesses communicate with their customers using simple texts. The software allows users to message their existing business phone numbers, integrate with applications they use daily, and send and receive texts on their mobile or computer devices. It provides several features such as in-built personalization, Emojis, customized signatures, group messaging, and MMS to accomplish more work in less time. Users can also create reusable templates to quickly send standard messages repeatedly with simple text templates. It also has a scheduling feature to avoid last-minute scrambles by scheduling texts like billing reminders and appointments. Users can also create auto-replies to ensure their customers always get a response, even when they text them outside of business hours. It also helps in recruiting by connecting users with candidates discreetly. Users can send interview reminders and request for availability of documents. Zipwhip can also be used for marketing by creating events, sales, campaigns, improving engagement, and generating revenue through text marketing. Businesses can track, analyze, and optimize their performance using easy-to-read reports.

Plivo is an industry-leading communication platform that aims at engaging customers from all across the world through its innovative cloud based technology. From APIs to solutions, Plivo's cloud communications platform helps companies streamline and customize their customer conversations according to their requirements. Plivo offers a platform for SMS APIs and allows the users to send and receive text messages using a programming language. You can converse in any language, including Arabic, Japanese, and Chinese, as well as emojis and symbols, thanks to built-in GSM and Unicode character set support by Plivo. You can get real-time delivery notifications for communications sent throughout the world and keep track of your accounts' delivery rates and performance. Users can additionally send and receive photos, movies, and audio snippets. It additionally works as a Voice API Platform and allows the users to speak dynamic text in 28 accents across several languages. With Amazon Polly, you can choose from a variety of SSML voices too. You can build comprehensive contact centre capabilities or integrate multi party calls and audio conferencing into your apps too with Plivo.