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Updated on: October 5, 2022
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Allo-Media Reinventing phone Customer Experience

Allo-Media Alternatives and Competitors

(25 Alternatives found)
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Top 5 Allo-Media Alternatives

Verint Speech Analytics - Speech Analytics Software

Verint Speech Analytics

Speech Analytics Software for Contact Centers
(16 Ratings)

Verint Speech Analytics pricing: Verint Speech Analytics Offers Custom plan.

What is Verint Speech Analytics and how does it work?

Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.

Verint Speech Analytics Alternatives
Tethr - Speech Analytics Software

Tethr

An AI-Powered Communications Intelligence Platform
(1 Ratings)

Tethr pricing: Tethr Offers Custom plan.

What is Tethr and how does it work?

The Tethr Platform delivers transformational insights for leading enterprises who put the Voice of the Customer at the center of their business. Tethr maintains compliance with a multitude of security, privacy, and regulatory measures to keep your data safe. This includes globally recognized standards, regulations, and requirements, including ISO, NIST, PCI, HIPAA, HITRUST, and state laws. show more

Tethr Alternatives
CallMiner Eureka - Speech Analytics Software

CallMiner Eureka

A platform for Speech analysis
(93 Ratings)

CallMiner Eureka pricing: CallMiner Eureka Offers Custom plan.

What is CallMiner Eureka and how does it work?

CallMiner is a cloud-based customer engagement and voice analytics technology that uses AI and machine learning to capture, transcribe, and analyze 100% of your customer interactions. The CallMiner Eureka platform turns your customers' and workers' voices into operational intelligence on a large scale. Dialog and sentiment visibility, agent performance control, and sensitive data redaction are all provided by Customer Engagement Analytics. You may analyze interactions at the lowest levels with CallMiner Eureka, deciphering nuance and identifying patterns and qualities that reveal new areas of opportunity. With this software, you may enhance your omnichannel analysis. Even if your channels aren't connected, you can gain AI and machine learning-powered insights that correlate text-based and audio interactions. Get the chance to bridge the dots between human understanding and the concrete actions needed to transform it into corporate growth. For transcription, redaction, and speech analysis, you get linguistic support. Get playbooks as well, which are step-by-step guidelines for achieving ROI. Additionally, obtain a mono to stereo audio call recording converter to allow analytics to be analyzed by customer and agent voices. show more

CallMiner Eureka Alternatives
Nexidia Analytics - Speech Analytics Software

Nexidia Analytics

Customer Engagement Analytics | NICE
(3 Ratings)

What is Nexidia Analytics and how does it work?

Nexidia provides the most innovative interaction analytics solutions available. Works with some of the world's largest contact centers, media and entertainment companies, government agencies, and legal firms.

Nexidia Analytics Alternatives
VoiceBase - Speech Analytics Software

VoiceBase

Convert customer interactions data into useful information
(1 Ratings)

VoiceBase pricing: VoiceBase Offers Custom plan.

What is VoiceBase and how does it work?

VoiceBase is a speech analytics software that helps companies to turn voice data into useful insights. It is an AI-powered software that is capable of understanding sentiments in customers’ voices. In this way, it enables companies to discover new ways to maximise revenue, lower call centre costs and minimise compliance risk. VoiceBase comes with Intelligence and Natural Language Processing tools that can be used to turn raw, unstructured call data into informative, structured data, which can be easily analysed. The same tools can also be used to convert speech into text. VoiceBase is capable of automatically detecting and redacting the sensitive PCI/PII data present in the audio and transcript. It comes with 40 different types of paralinguistic metrics such as overtalk, silence, sentiment and dynamism. With these features, the tool detects and predicts even highly complex behaviour with great accuracy. Moreover, VoiceBase can even analyse chat, CRM data, email and other support data to offer a complete view of customer interactions. show more

VoiceBase Alternatives

Products Similar to Allo-Media

Observe.AI - Speech Analytics Software

Observe.AI

Supercharge efficiency with Observe.AI
(123 Ratings)

Observe.AI pricing: Observe.AI Offers Custom plan.

What is Observe.AI and how does it work?

Observe. AI is an AI-powered intelligent workforce platform for call centres. The platform changes contact centres by incorporating AI into all customer interactions, improving agent performance, and automating repetitive procedures that promote profitability and retention. It increases operational efficiency at scale by automating and streamlining procedures. Observe.AI also analyses every interaction with customers to scale greater, uniform experiences and optimise agent performance to improve empathy ratings by enhancing procedures, services, and products. It also aids in identifying the roadblocks that prevent sales agents from achieving one-call closures and advising them on how to improve exchange rates at scale. It also skillfully controls dangers and compliance, as well as redacting sensitive data to secure consumer information. Through its comprehensive view of client contacts, Observe.AI interprets and converts every encounter into business-improving analytics. It also boosts worker productivity via AI-driven assessments and coaching, resulting in a strong feedback mechanism that fosters steady learning across all client touch points. show more

Observe.AI Alternatives
Cognitive View - Speech Analytics Software

Cognitive View

Gain insights and overviews into your firm
(2 Ratings)

Cognitive View pricing: Cognitive View Offers Custom plan.

What is Cognitive View and how does it work?

For compliance and conduct risk automation, Cognitive View is a leading communication and collaboration monitoring technology. It also gives the actionable data needed to comprehend client experience and provide quality assurance. Customer communication data is analyzed by Cognitive View to identify conduct-related risk and compliance monitoring processes are automated. Cognitive View was founded in 2018 with the belief that there is an opportunity to combine artificial intelligence with deep domain expertise in regulatory compliance to provide regulated entities, regardless of their size, sector, or geographic location, with the tools they need to create a customer-centric culture and help prevent conduct-related issues. Provides a framework for real-time management of conduct-related risk, encourages good behavior, and improves workplace culture. Helps with customer experience, churn, and complaints management. To discover compliance breaches and knowledge gaps, compliance automation and quality management are used. show more

Cognitive View Alternatives
Floatbot - Speech Analytics Software

Floatbot

Voice data to drive Customer Delight
(0 Ratings)

Floatbot pricing: Floatbot Offers Custom plan.

What is Floatbot and how does it work?

A conversational AI suite developed especially for insurance carriers, agencies, and brokers. AI-powered intelligent Chatbot and Voicebot help you increase digital sales of insurances by 150% and cut down customer support costs by 40%. Deploy omni-channel, multilingual Chatbot and Voicebot to automate your corporate and consumer banking operations and enable conversational banking. Let AI-powered, intelligent bots handle your banking conversations and increase your customer satisfaction (CSAT) score by 70%. show more

Floatbot Alternatives
Daisee - Speech Analytics Software

Daisee

Read between the lines with ease
(0 Ratings)

Daisee pricing: Daisee Offers Custom plan.

What is Daisee and how does it work?

Daisee provides exceptional AI voice analytics and call centre quality assurance. Thanks to a good number of analytic mechanisms functioning simultaneously, Daisee gives its clients the chance to understand their customers on a deeper level. It is a stellar platform for managing calls on a single window, transcribing calls rapidly, evaluating performance and, of course, enhancing productivity. This further improves the standards of quality assurance. Daisee augments human behaviour by reading between the lines, thus revealing compliance gaps and the sentiments of the caller in concern. It also enables the authorities to gain an insight into the reason that is essentially behind the customers contacting the company directly. The customer experience that Daisee promises is what leads its clients to make huge terms of revenue growth. The platform uses AI and natural language processors to let the authorities beware of the conversations they will be handling. This, in turn, allows the latter to focus on issue-centric solutions to tend to the raised problems directly. show more

Daisee Alternatives
Xdroid Voice Analytics - Speech Analytics Software

Xdroid Voice Analytics

A voice analytics platform like none other
(0 Ratings)

Xdroid Voice Analytics pricing: Xdroid Voice Analytics Offers Custom plan.

What is Xdroid Voice Analytics and how does it work?

Xdroid Voice Analytics is powered by artificial intelligence for clients to achieve actionable results. The platform has reinvented emotion analytics for clients to understand their customers better and thus, provide solutions that are directly related to their problems. It further uses machine learning to identify the sentiments of the callers and speech characteristics including intonation. The engines powered by Xdroid Voice Analytics perform dual analysis of the speech subject in concern. Firstly, the engines facilitate transcription of several languages and speaker categorisation by rapid assignment of speech segments to the caller as well as the receiver. Secondly, every speech segment assigned undergoes thorough analysis for speech identifications. A capable neural network executes this action and with this, the analytic mechanisms categorise the segments into high, medium and low, based on a variety of speech styles. Once the identification is through, the segments are analysed for speech rates, volume, intonation, pitch and articulation. The platform identifies for clients those conversations that require attention more than others. show more

Xdroid Voice Analytics Alternatives
Skit - Speech Analytics Software

Skit

Using natural language processing, automate customer service activities.
(0 Ratings)

Skit pricing: Skit Offers Custom plan.

What is Skit and how does it work?

Skit is a full-featured Conversational AI Platform Software for Enterprises, Small and Medium Businesses, and Startups. Skit offers end-to-end Web App and Android development services. Chatbot, Contextual Guidance, Multi-Language, Speech Recognition, and Speech Synthesis are all available through this online Conversational AI Platform system. Skit is an Augmented Phone Intelligence Platform that automates and improves voice conversations at scale, allowing organizations to update their contact centers and customer experiences. They've automated over 15 million calls for worldwide organizations across industries by providing preemptive, intelligent problem solutions and seamless live engagements. They assist companies in streamlining their contact center operations, lowering expenses, and improving customer satisfaction and engagement. The company's platform automates customer support operations by extracting meaning, context, and entities of incoming communications in different languages using deep learning models and a Human-AI interface, allowing businesses to connect and engage with customers in any language. show more

Skit Alternatives
Awaken Conversations - Speech Analytics Software

Awaken Conversations

Analyse conversations to provide what’s best
(2 Ratings)

Awaken Conversations pricing: Awaken Conversations Offers Custom plan.

What is Awaken Conversations and how does it work?

Awaken Conversations is the best platform for analysing conversations related to every customer and query call. The analytic mechanisms present in this platform can analyse the tiny aspects of each call. Thus allowing client companies to understand their customers better. Speech and voice analytics identify every feeling attached to the voice of the customer for the client-side, improving and retaining them for a long. Client companies that value their customers largely tend to find Awaken Conversations a reliable platform. It lets the former get a hint of what the customers want, their reason for contacting the client itself, the urgency of the issue and find a relevant solution for the same. Apart from looking after the customers, it notifies the authorities about relevant workshops for improving sales and gives an insight into the collective productivity of the workforce, all within regular intervals. This further enables the authorities to identify the lacks within the company and thus implement operational improvements wherever and whenever necessary. show more

Awaken Conversations Alternatives
Castel Explore - Speech Analytics Software

Castel Explore

Improve Your Contact Center's Customer Experience and Performance
(0 Ratings)

Castel Explore pricing: Castel Explore Offers Custom plan.

What is Castel Explore and how does it work?

Castel Explore provides transcribed speech analytics, which documents client interactions and improves your contact center's post-call review process. The user-friendly post-call evaluation feature provides clear and understandable information about client interactions. Automate the review of client discussions by utilizing voice transcription skills. Keep a record of the call's outcomes for training and legal purposes. It has a search option that allows you to find specific terms and phrases that are relevant to your customer life cycle quickly. 'Repeatedly called,' 'unacceptable,' or 'cancel account,' for example. Helps to swiftly show performance trends and core causes of compliance issues by categorizing post-call statistics. For instance, customer displeasure, perplexity, or anxiety. Through proactive compliance and best practices based on actionable data, Castel Communications assists contact centers in meeting operational milestones. They provide a portfolio of multichannel solutions to our contact center partners, including Predictive/TCPA Dialing, IP PBX, Email, SMS, Chat, Social Media, and Speech Analytics, to provide communication touch points. show more

Castel Explore Alternatives
SmartSpeech - Speech Analytics Software

SmartSpeech

Excellent In Class Analytics Software For Contact Centers
(0 Ratings)

SmartSpeech pricing: SmartSpeech Offers Custom plan.

What is SmartSpeech and how does it work?

SmartSpeech, is an advanced speech analytics software groups data into dimensions and measurements for unfolding complex relationships between business variables. SmartSpeech can help to monitor the agent’s performance, their challenges and train them for improve on them.

SmartSpeech Alternatives
Summatti - Speech Analytics Software

Summatti

The simplest platform to know what customers exactly want
(0 Ratings)

Summatti pricing: Summatti Offers Custom plan.

What is Summatti and how does it work?

Summatti is an ideal platform for implementing worthy QA and retrieving actionable results. The platform is a simple one with a no-code interface that uses artificial intelligence for speech analytics, empowering the service teams alike. Summatti has recently emerged as one of the top platforms designed for this purpose, with almost a hundred companies that form its clientele. The platform conducts digital audit sessions calls and tickets that automatically can increase the number of complete and informative survey responses. Since it is an all-in-one solution with a single-window view for all audits simultaneously, the utility of spreadsheets and updating them manually is eliminated. This further eliminates a whole lot of confusion that might come up if these accounts undergo manual handling and updating. Summatti uses AI for a hundred per cent accurate analysis of speech segments. Thus helping clients to take action in real-time and improving customer experience with personalised solutions. show more

Summatti Alternatives
Oxus.AI - Speech Analytics Software

Oxus.AI

Monitor and analyse calls to boost your performance
(0 Ratings)

Oxus.AI pricing: Oxus.AI Offers Custom plan.

What is Oxus.AI and how does it work?

Oxus.AI is a speech analytics software that helps sales teams to monitor 100% of their calls in any language and provide instant feedback to improve their performance. It helps users to get a deeper understanding of the performance of their team members over the phone. Oxus.AI works with a unique deep learning AI, that makes it to bring advanced speech analytics solutions backed by more than 7000 languages spoken around the world. In addition, the software also comes with a dashboard that shows the complete feedback cycle and allows users to pinpoint problematic areas, give personalised and actionable feedback to sales teams. Users can customise the software in their way so that it can easily capture industry-specific jargon. Oxus.AI works on a technology that enables sales teams to review a call within seconds and respond quickly. Furthermore, users also get visibility into their sales techniques which helps them to find out which technique is coming out most successful. show more

Oxus.AI Alternatives
Neuraswitch RedaXion - Speech Analytics Software

Neuraswitch RedaXion

This software delivers compliance
(0 Ratings)

Neuraswitch RedaXion pricing: Neuraswitch RedaXion Offers Custom plan.

What is Neuraswitch RedaXion and how does it work?

Neuraswitch RedaXion is a speech analytics platform that uses business intelligence (AI) and Voice Data to assist enterprises to improve contact center effectiveness. They developed Intelligent Redaction, which allows for the scrubbing and replacement of sensitive information such as PCI, PII, or PHI, allowing enterprises to access their data in their chosen format while remaining compliant. This software provides numeric redaction, which removes any recognizable numbers from transcripts and recordings. Specific keyword phrases are redacted from transcripts and recordings in targeted redaction. You obtain customized redaction scripts based on customer needs using bespoke Redaction. The powerful algorithms used by RedaXion precisely identify and eliminate sensitive PHI/PII/PCI numerical and keyword data. RedaXion isn't just for calculating numerical values of sensitive data. It's fully configurable, so give your company the freedom to remove anything. Furthermore, AI-powered speech recognition, transcription, and punctuation. Organizations can tag PII data without redacting it via optional tagging. By erasing sensitive data in real-time and/or in recordings and transcriptions across the Omni-Channel, you may assure GDPR and HIPAA compliance. show more

Neuraswitch RedaXion Alternatives
Contexta360 - Speech Analytics Software

Contexta360

Artificial Intelligence Software
(0 Ratings)

Contexta360 pricing: Contexta360 Offers Custom plan.

What is Contexta360 and how does it work?

Contexta360 is an economical, easy-to-use suite. It increases the speech analytics and quality management solutions which can integrate with the existing systems. It manages all sizes of business

Contexta360 Alternatives
Enthu.ai - Speech Analytics Software

Enthu.ai

Drive metrics from customer conversations that lead to success
(6 Ratings)

Enthu.ai pricing: Starts at $45.0. Offers Free-forever plan.

What is Enthu.ai and how does it work?

Enthu.ai is a conversation intelligence software that helps businesses to get actionable insights into their customer conversations. It uses artificial intelligence to get such metrics that can be used to drive revenue, improve operational efficiency and enhance customer experiences. The software is capable of capturing and monitoring 100% of conversations from both phone and video conferencing platforms. The useful data offered by Enthu.ai from the conversions help users to find new leads, improve sales pitches, discover compliance issues and much more. The software helps businesses to evaluate 5 times more calls. It even enables users to find out personalised coaching opportunities and allows them to collaborate across organisations using a single platform. Enthu.ai is a useful software for companies related to Banking, BPOs/Call Centres, EdTech, E-Commerce, Healthcare, Insurance and SaaS sectors. Finally, Enthu.ai is a GDPR compliant portal and promises to keep user companies' data completely safe and secure. show more

Enthu.ai Alternatives
Prodigal - Speech Analytics Software

Prodigal

Turn consumer finance interactions into outcomes
(0 Ratings)

Prodigal pricing: Prodigal Offers Custom plan.

What is Prodigal and how does it work?

Prodigal is a Consumer Finance Intelligence solution that analyzes customer and patient interactions to supercharge profits and customer experience. Built on decades of industry and data science expertise, Prodigal’s real-time and post-engagement apps give lenders and healthcare providers the power to turn insights into measurable outcomes. Loan servicing and collection contact centers trust Prodigal to boost productivity, effectiveness, and compliance by optimizing operations and quality assurance. Nearly one in five U.S. borrowers have engaged with Prodigal over more than 200 million interactions. Prodigal's industry specialized AI decision engine powers the solution’s three core apps: ProAssist, ProNotes, and ProVoice. ProAssist prompts agents in real-time to say and do the things proven to collect more and increase first call resolutions. ProNotes auto-writes call notes in seconds so agents can focus on customer experience and get back hours in their days. ProVoice analyzes and scores 100% of calls for compliance, reducing risk and increasing QA effectiveness. show more

Prodigal Alternatives
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