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Showing 21 - 20 of 53 Products
8x8 logo

8x8

Integrate your teams in public or private chat rooms 4.2 Based on 36 Ratings
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What is 8x8 and how does it work?

The 8x8 X Series is a cloud-based communication platform that enables businesses of all sizes to communicate via text messaging, audio calls, and video conferencing. Employees can use the team messaging module to build project-specific public and private chat rooms to share files, keep track of conversations, and hold meetings, among other things. Supervisors can use the operator switchboard to record conversations and barge or whisper during sales calls with the 8x8 X Series. To collaborate on projects, team members can use the video conferencing tool's screen sharing and remote desktop control capabilities. Additionally, the voicemail to email feature allows employees to get emails with voicemail transcripts and audio samples. The 8x8 X Series integrates with a variety of third-party applications, including Zendesk, NetSuite, and Dynamics. It also offers mobile apps for iOS and Android, allowing staff to oversee operations from anywhere. Pricing is accessible upon request, and customer service is available by phone, email, documentation, and live chat.

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8x8 Pricing

  • Free Trial Available
  • Starts at $12.00.
Five9 logo
Cloud contacting made easier for you 4 Based on 397 Ratings
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What is Five9 and how does it work?

Five9 is a smart cloud contracting platform developed specifically for digital businesses to bring about the power of cloud technology to customers. It assists the user in engaging the clients on the channel of their choice, streamlining the operations, automating the workflow, and increasing the agility of the business to enhance customer experience. Five9 is a popular AI-based software that is trusted by billions of customers for increasing interactions annually. It aims at providing end-to-end solutions using omni-channel routing, WFO, analytics, and artificial intelligence in order to deliver exceptional business results and increase agent productivity. It further enables digital interaction, quality management, gamification, recording and analytics, and much more. Users can additionally engage, retain, attract, scale, and motivate the best agents from anywhere in the world for your contact centre. You can also optimize your workforce with the powerful tools offered by Five9 apart from motivating and managing your agents to produce exceptional customer results. The pricing plans of the platform are quotation based and the users have to contact their members directly on their official website to get more details.

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Five9 Pricing

  • Free Trial Not Available
  • Five9 Offers Custom plan.
Ozonetel CloudAgent logo
Manage high call volumes and exclusive call centre challenges seamlessly 4.5 Based on 27 Ratings
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What is Ozonetel CloudAgent and how does it work?

Ozonetel CloudAgent is a call centre monitoring software designed for performing the most critical challenges relevant to the place. This includes managing high call volumes, slashing costs and accelerating responsiveness. It is mainly aimed at boosting sales and customer service agent performance while providing full control and visibility to managers. There are several products by Ozonetel CloudAgent out of which the most innovative and sought-after solutions include a modern IVR for a proactive experience of inbound calling, CRM integrations with software like Salesforce and Hubspot and leading industry features like advanced sentiment analysis, ACD and smart routing. AI-bots look after L1 queries while the sticky agents feature autoroutes pre-existing customers to the same agents to retain their loyalty. The AI-bots also enable rapid wrapping up of calls and chats. The software offers multiple methods for routing calls which in turn ensures that every query is answered and handled by an expert in the respective field. Customer journeys are auto tracked uniformly within the client’s CRM to facilitate a unified view of each of them. Thus, with Ozonetel CloudAgent, call centres get to focus on the real work of receiving and solving queries without worrying about other issues.

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Ozonetel CloudAgent Pricing

  • Free Trial Available
  • Ozonetel CloudAgent Offers Custom plan.
Voximplant Kit logo
Managing Agent Conversations Made Simple 4.8 Based on 10 Ratings
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What is Voximplant Kit and how does it work?

Voximplant Kit software is an Omnichannel cloud contact center used to automate your customer service without code. The software offers tools like skills-based routing for requests from voice and messaging to manage contact center agents in minutes. The AI-powered voice assistants used to deploy and can increase live traffic. Integrate with CRM for customer data in your workflow for informed customer conversations. Call Centers, Small and Medium companies make use of the software.

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Voximplant Kit Pricing

  • Free Trial Not Available
  • Voximplant Kit Offers Custom plan.
JustCall logo
Get your business growing with JustCall 4.2 Based on 139 Ratings
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What is JustCall and how does it work?

JustCall is a futuristic cloud phone system for support and sales teams, facilitating seamless communication with clients situated in different parts of the globe. It is a suitable software designed to assist international call centres, SaaS companies, virtual workforces and remote teams. Getting new phone numbers ready with JustCall is quite easy. This way businesses get to connect with their client base located across 70 countries. At present 6000+ businesses depend on this particular software comprising special features like IVR, Live Call Monitoring, Call Recording and Fast Call Routing system. Moreover, integrating JustCall with other CRM tools in use is an easy and convenient task. Diallers can also mask their outgoing calls with personalised numbers. The data centres utilised by JustCall to maintain information provides high security to the recorded data. Also, organizations have the liberty to customise their business hours, thus receiving calls only when solicited.

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JustCall Pricing

  • Free Trial Not Available
  • Starts at $20.00. Offers Custom plan.
LiveOps logo
A unified portal for all of your modern communicational needs 3.1 Based on 21 Ratings
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What is LiveOps and how does it work?

LiveOps is a modern call centre management software providing home-based calling services. It delivers high-quality communication services to businesses and individuals alike, helping them work virtually from home. This platform is beneficial for businesses related to healthcare, insurance, travel & hospitality, retail and so forth. Moreover, LiveOps comes loaded with a wide range of advanced features that enable users to deliver exemplary customer service. Also, disaster recovery facilities available within the same helps out agents to combat natural disasters and the after-effects, in an organised way, by answering calls and providing all the necessary help to the affected ones. A comprehensive knowledge bank prepares highly trained and articulated agents who deliver expert solutions. Businesses also get to use the software to streamline services like content moderation, case and data management, quality assurance, distance learning and transcription services to deliver personalised content catering to all needs. Liveops also provides 24x7 data protection and fully compliant networks and systems eliminating data breaches.

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LiveOps Pricing

  • Free Trial Not Available
  • LiveOps Offers Custom plan.
Convoso logo
The better dialer for better business 4.5 Based on 194 Ratings
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What is Convoso and how does it work?

Convoso's cloud-based contact center software converts lead faster. Dramatically increase contact and lead conversion rates with Convoso’s end-to-end contact center software. This predictive dialer with superior recycle logic combined with lead management automation and omnichannel capabilities empower outbound contact centers to move more leads through the funnel faster. With the Virtual Agent, the user can turn aged leads into live transfers. Plus, you’ll benefit from a dedicated Convoso team member to help to master the system and fast track the results.

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Convoso Pricing

  • Free Trial Not Available
  • Convoso Offers Custom plan.
VICIdial logo
Predictive dialer for open source call center software 4.4 Based on 75 Ratings
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What is VICIdial and how does it work?

VICIdial is a cloud-based, open-source contact center solution for small to large call centers in a number of businesses. Inbound and outbound calls, call routing, email integration, online chat, and call recording are all important features. In a single web-based interface, VICIdial combines inbound and outgoing phone calls, inbound email, and customer website chat. Users can use features like skills-based routing and queue prioritization to guarantee that calls and emails are routed to the agents who are most suited to handle them. When necessary, agents can alternate between processing outbound and inward calls. Other capabilities include previewing leads before dialing, recording and listening to agent calls, forwarding dropped calls to available agents or a voicemail inbox, anticipated hold periods for inbound callers, remote-agent calling, and multilingual help. VICIdial has over 2,000 functions in total, including automatic call recording that may be stopped or started at any moment, as well as call logging and status. Before web-based data exporting and sharable real-time reporting allows authorized agents, managers, and team leaders to monitor call campaign performance, user levels and permissions can be defined to restrict certain features or campaign accessibility.

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VICIdial Pricing

  • Free Trial Not Available
DYL Business Phone Service logo
Communication is the key to success 3.6 Based on 6 Ratings
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What is DYL Business Phone Service and how does it work?

DYL Business Phone Service is a cloud-based business phone system DYL's built-in text messaging allows you to send texts, photos, and PDFs from your desktop, using your business phone number. Unlimited storage allows users to record every inbound and outbound call. Remind customers of appointments and updates via contact management feature.

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Intradiem logo
A Customer Service Software 4.2 Based on 54 Ratings
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What is Intradiem and how does it work?

Intradiem software is an AI-Powered Productivity Solution used to integrate with Call Center and Workforce Management Software for workflows. The software offers tools to manage schedule and monitor contact center data in real time. The Average Handle Time (AHT) used to monitor agent state data for better assistance of customers. Collaborate with your team to measure productivity with call handing. Small, Medium companies make use of the software.

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Intradiem Pricing

  • Free Trial Not Available
  • Intradiem Offers Custom plan.
Squaretalk logo
Making call centers powerful Write a Review
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What is Squaretalk and how does it work?

Squaretalk is a low-cost, scalable, and easy-to-use cloud communications platform that provides your sales and support teams with powerful capabilities to increase efficiency and productivity. Your sales and support reps will be able to operate efficiently from anywhere and via the channels that your customers choose. With access to local, mobile, and toll-free numbers in over 100 countries and 3,400 area codes, you can quickly establish a global presence. With the native connectors or custom API for computer telephony connection, you can seamlessly link all of your preferred products, such as Zoho, Salesforce, or other popular CRMs. Automations and integrations are made simple with this versatile and secure call center software. Because it's so straightforward, you'll have more time to focus on other aspects of your business. Your sales and support staff will have powerful capabilities to operate efficiently from anywhere and via the channels your customers prefer with this affordable, scalable, and easy-to-use communications platform. Squaretalk is ideal for BPO call centers, businesses with proactive sales, customer service, and retention teams, traders, telemarketers, market researchers, insurance agents, and financial advisers, among others.

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Squaretalk Pricing

  • Free Trial Not Available
  • Squaretalk Offers Custom plan.
CloudCall logo
Use conversations to grow your business 3.6 Based on 46 Ratings
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What is CloudCall and how does it work?

The unrivaled CRM integration of CloudCall unifies your interactions, improves data quality, boosts efficiency, and records all talks. Their integration allows you to work smarter rather than harder, which saves you time and money. They created easy features in their integrations to help you get the most out of your CRM. You can increase your efficiency with CloudCall by making calls with a single click from your CRM or business software. Uploading prepared contact lists into the dialer can help you increase your calling activity. This will automatically dial through the list, allowing you to spend more time talking to your contacts. Local Presence, which allows you to dynamically show a number that is local to the area you are calling, improves pick-up and connection rates. With a single click, you can even leave a pre-recorded voicemail. You'll be able to leave well-composed messages with up to 5 pre-recorded messages, boosting the possibility that your contacts will call back. With CloudCall, you get all of this and more.

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CloudCall Pricing

  • Free Trial Not Available
LiveVox logo
Next Generation Contact & Call Center Software 4.3 Based on 17 Ratings
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What is LiveVox and how does it work?

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk.

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LiveVox Pricing

  • Free Trial Not Available
  • LiveVox Offers Custom plan.
Ring.io logo
Transaction Telephony Platform 4.4 Based on 17 Ratings
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What is Ring.io and how does it work?

Ring.io helps sales and customer support teams boost productivity and get deep insights into their performance. With our Salesforce integration, reps can dial out in just a click and automatically log important call data in seconds. Ring.io Pay is the fastest way to accept credit card payments over the phone while staying PCI compliant. Make more sales, collections, or donations.

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Ring.io Pricing

  • Free Trial Available
  • Starts at $69.00.
Variphy logo
Enhance reporting and analytics experience with Variphy 4.9 Based on 3 Ratings
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What is Variphy and how does it work?

Variphy is a call analytics and reporting software that enriches CDR reports and calls by providing dashboards, widgets, and wallboards that can be fully customised. Administrators, agents, and supervisors may use web-based reports to get real-time facts on whatever screen they require in a single dashboard. Variphy's full potential may also be unlocked through expanded advisory services that assist in achieving one's objectives more quickly. The Variphy Cloud assists in keeping data organised on a single platform, as well as analysing, searching, and reporting data with ease. Variphy's remote phone control feature saves time resolving end-user issues and boosts productivity. Change management and reporting, as well as inventory management, are examples of such functions. Variphy enables users to see, search, analyse, and report on all Cisco Collaboration data from a single access point. It includes robust and highly flexible advanced analytics to offer a standardised solution for all Cisco Collaboration metrics.

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Variphy Pricing

  • Free Trial Not Available
  • Variphy Offers Custom plan.
Aloware logo
Phone System Software with No Per-Agent Fee 4.3 Based on 564 Ratings
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What is Aloware and how does it work?

Aloware is a phone system software that supports calls and texts. It is a no-hardware replacement for the user's PBX and has a customizable call manager that connects to their CRM & helpdesk. The tool offers progressive diallers and smart queues and callbacks for minimized customer on-hold time. Two-way business texting and IVR toolset with recording are available. The tool also features a live dashboard updated in real-time with data such as key performance indicators. There are workflows and actions can be set to be triggered on many events. Form capture is another feature facilitating lead intake/outreach automation and the Contact manager functions like a limited functionality CRM. Team management is available with the capability to handle unlimited users and agents. Users can also create view-only reports and have access to advanced routing based on simultaneous and sequential rules. Moreover, an open API creates many integration possibilities.

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Aloware Pricing

  • Free Trial Not Available
  • Starts at $250.00. Offers Free-forever plan.
ipSCAPE logo
Engage Customer with Better Business Experiences 4.8 Based on 6 Ratings
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What is ipSCAPE and how does it work?

ipSCAPE software is an omnichannel Cloud Call center software used to automate business personalize communications. The software offers tools to record calls programmed to start automatically or on agent request, with the ability to assign recordings to individual customer records. Increase your call centre’s call pick up rates and increase agent productivity with Progressive, Preview, Power and Predictive dialers. Measure performance of contact center via single dashboard.

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ipSCAPE Pricing

  • Free Trial Not Available
  • ipSCAPE Offers Custom plan.
Hello Stats logo
Call Tracking for Marketers Write a Review
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What is Hello Stats and how does it work?

Hello Stats helps to Know the Demographic Data off to the Callers. It is used to record the calls and improve the sales. Hello Stats is also used to track online and offline call sources. And it as quick and easy dashboard.

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Hello Stats Pricing

  • Free Trial Available
  • Starts at $6.00.
i2x logo

i2x

Making conversation analytics easy and simple Write a Review
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What is i2x and how does it work?

i2x software is a platform that helps teams close more deals by leveraging data and sharing best practices. It's a contact center management system. It includes capabilities for recording phone calls and guiding agents through each conversation. Speech recognition technology is used to accurately transcribe phone calls. You can improve conversion rates, complete more transactions with data-driven techniques, and share best practices across your team using i2x. Customer happiness is aided by the tool. By studying discussions and enhancing agents and scripts, you can make more customers happy. A/B testing techniques can help you improve agent-customer contact. It better prepares your agents to handle successful calls, providing you peace of mind that your consumers will be better served. Think of i2x as a tool to help you have a bigger effect on your agent's learning curve. Even if you aren't present, they will receive individualized training. You can save onboarding time, improve agent retention, and guarantee that your company is portrayed in the manner you want it to be. With i2x, you can do all of this and more.

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i2x Pricing

  • Free Trial Not Available
  • i2x Offers Custom plan.
QEval logo
Customizable contact center quality monitoring solution 4.8 Based on 6 Ratings
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What is QEval and how does it work?

Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.”

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QEval Pricing

  • Free Trial Available
  • QEval Offers Custom plan.

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