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About Dynamic Contact Center Manager

Deep Dive with Clara AI

Dynamic Contact Center Manager (DCCM) software is a platform used to manage contact center operators in minutes. The software offers a User-friendly tags/aliases for cryptic parameter names to identify parameters and achieve the target SLA objectives. Analyze comprehensive audit trails with a time stamp and notes entered by the users. Measure the performance with reports and download them in Excel file formats. Small, Medium companies make use of the software.

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Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

60%
Reviews

60%
Momentum

60%
Popularity

63%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Modes of Support

Business Hours, Online

Dynamic Contact Center Manager Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Dynamic Contact Center Manager Custom

Features

Browser-based
Role-based security
User-friendly aliases/tags for cryptic parameter names
Built – in validation with lower and upper limits for parameters
Comprehensive audit trail for all changes with relevant notes
Real-time key-value pair updates through the Genesys Configuration Server, utilizing the Genesys Software Development Kit (SDK)
Standard hardware & software-based

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Disclaimer: The pricing details were last updated on 09/06/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Pointel DCCM

Dynamic Contact Center Manager Contact

Vendor Details

Edison, New Jersey

Contact Details

+1 732-744-0440

https://www.pointel.com/solutions/dynamic-contact-center-manager/

Social Media Handles

Not available

Dynamic Contact Center Manager

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