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Showing 1 - 20 of 84 Products

Top 5 Chorally Alternatives

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Little SaaS Communication logo
Customer Helpdesk Platform 5 Based on 1 Ratings
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What is Little SaaS Communication and how does it work?

Communication is An all-in-one team collaborative platform built on unified data and streamlined processes so it can resolve more conference quickly.

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Little SaaS Communication Pricing

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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

LiveAgent logo
All in one platform for customer query 4.6 Based on 1242 Ratings
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What is LiveAgent and how does it work?

Discover the ultimate customer service solution tailored for small and medium businesses with multifaceted platform, designed to streamline the support and engagement processes. The software simplifies customer interactions by seamlessly converging various communication streams—converting emails into trackable tickets, facilitating real-time conversations through a chat messenger, and efficiently managing phone calls with routing and callback features. Ensuring round-the-clock availability, the platform offers unparalleled 24/7 support in 39 languages. The integration of gamification elements like Rewards and Badges motivates support team to excel, while the mobile app ensures accessibility on Android and iOS devices, keeping connected in minutes. Social media connectivity with platforms like Facebook and Twitter empowers to keep a pulse on the brand's online presence and swiftly attend to client inquiries. Elevate business's customer service experience with the versatile help desk software.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

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LiveAgent Pricing

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HelpDesk logo
Ticketing Software for Intuitive Customer Support 4.3 Based on 76 Ratings
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What is HelpDesk and how does it work?

HelpDesk is a ticketing tool that functions as a help desk software that aids the customer management efforts of organizations. The tool seamlessly blends together all email communication by converting every email into tickets and organizing them. Users can also collaborate with team members, assign the generated tickets to the right stakeholders, and deploy features like tags and private notes to manage the tickets. They can also browse old messages to find any required details. HelpDesk also uses established security practices to encrypt, process and store every piece of conversation. Users can sign up for free for a trial period and the basic plan consists of features such as unlimited users, email channels with a shared inbox, all the collaboration tools, canned responses, high security, as well as chat and email support. Other features include categories, filters, smart search, ticket details, attachments, statuses, spam filters, and more.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

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UseDesk logo
Omnichannel support platform 5 Based on 2 Ratings
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What is UseDesk and how does it work?

UseDesk is a Cloud Software for Customer Support. UseDesk is useful for companies that are fed up with using different interfaces for interaction with their customers, keeping text templates in Word files and keeping the request report in Excel. Connect all your communication channels and process customer requests in one user-friendly interface.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

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UseDesk Pricing

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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Helprace logo
A Help Desk Custom-Tailored to You 4.4 Based on 20 Ratings
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What is Helprace and how does it work?

Helprace is a one stop solution for your organization's helpdesk, feedback community and other customer service needs. Our story goes like this. We've always been a little crazy about customer service and getting businesses to understand their customers better. That's why we came up with Helprace, a cloud-based web app that scales as you grow.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

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Helprace Pricing

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CRMdesk logo
Help and support your customers and staff 4 Based on 111 Ratings
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What is CRMdesk and how does it work?

CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. From small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

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CRMdesk Pricing

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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

LabiDesk logo
Elevate Your Customer Service With Helpdesk Platform! Write a Review
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What is LabiDesk and how does it work?

LabiDesk is an All-in-one helpdesk software designed to help businesses improve customer engagement. It features tools like Shared Inbox, Help Center Portal, Live Chat, Knowledge Base and more. Teams can create canned responses and automatic signatures to automate workflows via the shared inbox dashboard. Small to medium-sized businesses can benefit from using this software.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

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LabiDesk Pricing

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HelpdeskEddy logo
Advanced analytics by any indicators in the system 4.3 Based on 5 Ratings
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What is HelpdeskEddy and how does it work?

HelpDeskEddy is a unified system of customer service that is always at hand for your needs. You can surprise with your customer service through our simple and easy high-quality client service. With endless possibilities, you can connect our system to your existing mailboxes and create tickets directly from the incoming emails. Incoming emails are checked automatically by the system and every incoming email is converted into “a ticket”. Within our system is a list of tickets matching to the list of emails you have in your inbox with all the content and attachments included.

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HelpdeskEddy Pricing

  • Free Trial Available
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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

ClickDesk logo
Integrated live chat and help desk software solution 3.9 Based on 135 Ratings
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What is ClickDesk and how does it work?

ClickDesk is both a live chat and help desk software that helps boosting customer support system with real-time troubleshooting and chatting facility. It allows doing video chat, helps in transferring or routing tickets or calls, facilitates in geo targeting, supports doing persistent chat etc. Users can also send proactive invitation using this live chat software. ClickDesk contains a few essential help desk features like it enjoys email integration and can track issues or tickets. It has social media integration where your customers can tweet you on your chat widget and enables you to reachout to your customers on other social networking sites.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

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ClickDesk Pricing

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HubSpot Service Hub logo
Bring Order to Customer Service Chaos 4.3 Based on 1983 Ratings
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What is HubSpot Service Hub and how does it work?

HubSpot Service Hub is a cloud based Help Desk software. Service Hub has all the tools you need to delight customers at scale. You’ll give them an extraordinary and efficient experience with your company, help them help themselves, and build a base of happy customers who advocate for your business.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

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HubSpot Service Hub Pricing

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Freshdesk Customer Success (Formely Freshsuccess) logo
Software for customer success 4.3 Based on 12 Ratings
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What is Freshdesk Customer Success (Formely Freshsuccess) and how does it work?

Freshsuccess is Intelligent Client Success software that helps you reduce churn, expand your customer base, and deepen your customer connections. It identifies new advocates or expansion prospects while also proactively addressing customer risk. For your Customer Success team, you can also standardize procedures, automate tasks, and define best practices. Freshsuccess allows you to capture user behaviour within your product and sync customer information from other business applications, as well as compute account health based on customer behaviour, support ticket patterns, NPS answers, and more. To keep your work on track, you can give an owner, a priority, and a due date with this software. Important information won't be buried in emails or spreadsheets if you include comments and attachments. It tracks customer health and uses data to intervene and interact with the appropriate customers at the right time to help your customer and your team achieve their goals. The software assists executives in identifying actionable customer patterns. It provides essential account trends that are critical to business performance, such as product uptake, support effectiveness, and financial health, to customer support leaders.

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Freshdesk Customer Success logo
A complete solution to win customers Write a Review
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What is Freshdesk Customer Success and how does it work?

Freshdesk Customer Success is a customer success management software that helps software and subscription companies to prevent customer churn and strengthen customer relationships. The platform offers complete visibility into customers’ subscription metrics with the help of proactive workflows for renewals, onboarding and other tasks. Freshdesk Customer Success automatically alerts users about the available opportunities for finding and retaining customers. It also helps users convert more upsells, cross-sells and trials. With this software, companies can quickly understand the reason why their customers are churning. They can get an early warning about the customer churn and successfully manage renewals in real-time. By offering customers’ metrics, Freshdesk Customer Success software enables users to engage and intervene with the right customers and achieve the best business outcomes for the users and customers. In this way, the software enables users to easily manage important milestones in their customer lifecycle, which ultimately helps them to reduce customer churn and improve customer value.

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ClientSuccess logo
A Customer Success Platform To Manage, Retain, and Grow Customer Base 4.4 Based on 315 Ratings
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What is ClientSuccess and how does it work?

ClientSuccess is a software that provides companies and organizations with a tool to handle customer retention and growth. With the tool, there’s no more logging in to help desk, CRM, data warehouse, and spreadsheets to know what’s going on with a customer. Businesses can stay on top of their customers by knowing everything that needs to happen at each stage, whether it is onboarding or preparing for a renewal. Users can create beautiful and engaging playbooks so that they can make sure their customers are receiving excellent service. It allows users to stay up-to-date with customer health and get alerts and notifications before anything goes wrong. Users can adjust their notifications and get notified when a customer’s usage drops or even set reminders so that they can check in with their customers regularly. It helps users to always be prepared for their one-on-one’s and other leadership meetings. The tool gives users the right data to document and measure the retention and growth of their customer base.

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ClientSuccess Pricing

  • Free Trial Not Available
  • ClientSuccess Offers Custom plan.
Parlor logo
Collaborate with customers to intensify Products Write a Review
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What is Parlor and how does it work?

Parlor is a comprehensive feedback management platform for growing SaaS product teams who care about their users. With Parlor, product teams can announce product ideas to users, conduct surveys to gain actionable user feedback, measure reactions, and work extensively on improving the product. This platform allows your teams to segment users and do a cohort study to measure their engagement and build a passionate community around your product. With customer collaboration, product teams save time by validating ideas and build potential features that matter most to their users. Parlor allows creating prototypes and conducts surveys by integrating with popular apps like InVision, Marvel, Figma, Balsamiq, Dribbble, Survey Monkey, Survey Gizmo, or Typeform.

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Parlor Pricing

  • Free Trial Not Available
  • Starts at $500.00. Offers Free-forever plan.
Planhat logo
A one-stop solution for all customer-related information 4.6 Based on 406 Ratings
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What is Planhat and how does it work?

Planhat is an advanced consumer success platform that helps with data monitoring, project management, and customer experience improvement within an individual business. Hundreds of modern technology firms across the world rely on Planhat in order to optimise customer success and lifetime value. The software is capable of centralising all customer-related data and creating customisable dashboards to see what adds value and what doesn't. Besides improving the customer lifecycle using playbooks, triggers, alerts, and automation. Also, Planhat can be integrated with pre-existing business tools and derive a unified view of customer-related data in real-time. Zapier, Zendesk, Mailchimp, Pipedrive and Stitch are among the notable ones. For those who are into a subscription business, advanced revenue management functionality within Planhat helps the admin get rid of pivot charts and heavy spreadsheets. On the contrary, they can get a quick overview of new bookings, approaching renewals and development over time.

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Planhat Pricing

  • Free Trial Not Available
  • Starts at $1150.00. Offers Custom plan.
Headway APP logo
Keep customers in the loop about product 2.7 Based on 3 Ratings
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What is Headway APP and how does it work?

Headway App - Changelog for your product. It offers many features like Custom branding, Integrations, Teams, Scheduled publishing, Privacy, Custom categories, and Markdown editor

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Headway APP Pricing

  • Free Trial Not Available
  • Starts at $29.00. Offers Free-forever plan.
Gainsight CS logo
The platform for customer success 4.4 Based on 33 Ratings
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What is Gainsight CS and how does it work?

Gainsight CS is a customer success system that analyzes the customer journey across many channels to help firms streamline activities such as onboarding, retention, support, workflow management, and more. Managers can use video tutorials, walk-throughs, and other support resources to manage the training and implementation of new operations on the platform. White-label capabilities are included in Gainsight CS, allowing businesses to design customised surveys using templates, issue automatic follow-up reminders, and evaluate client replies using machine learning and text analytics. Account planning, interaction tracking, targeted campaigns, alerts, goal management, and more are just a few of the capabilities available. Furthermore, a video messaging tool allows users to make and distribute short movies to customers in order to increase consumer interaction. Gainsight CS allows teams to communicate client updates, insights, notes, emails, and to-do lists with external and internal stakeholders, allowing for better cooperation. It also integrates with HubSpot, Microsoft Dynamics 365, Salesforce, SAP CRM, Slack, Google Analytics, and SurveyMonkey, among other third-party services.

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Gainsight CS Pricing

  • Free Trial Not Available
  • Gainsight CS Offers Custom plan.
ProsperStack logo
Prevent churn and win back lost revenue 5 Based on 11 Ratings
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What is ProsperStack and how does it work?

ProsperStack is the drop-in cancellation flow that prevents churn, automatically. Use targeted offers to save customers and capture feedback to make informed product, pricing, and remarketing decisions. Turn the cancellation flow into a powerful churn-prevention tool. Present special offers tailored to the reason a customer is leaving. Analyze results and customize at any time to learn what's most effective. According to a McKinsey report, re-engaging past customers is up to 10 times less expensive than acquiring new ones.

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ProsperStack Pricing

  • Free Trial Available
  • Starts at $200.00. Offers Custom plan.
2 Steps logo
Synthetic Monitoring with Splunk Write a Review
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What is 2 Steps and how does it work?

2 Steps is an online Customer Journey Analytics Software. Synthetic automation for native mobile applications has been a challenge for organizations. 2 Steps leverages almost a decades worth of expertise in automating mobile applications. Real iOS & Android devices are available to perform complex synthetic workflows with performance data and screencast replay made available in Splunk. Your organization should be deeply concerned with the functionality of any application they release to market.

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2 Steps Pricing

  • Free Trial Not Available
  • 2 Steps Offers Custom plan.
UserGuiding logo
The Easiest Way to Create Product Tours 4.6 Based on 197 Ratings
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What is UserGuiding and how does it work?

UserGuiding is a tool that lets website owners create interactive product tours without coding within minutes. It’s a user-friendly tool that is largely meant for three prominent use cases, namely onboarding new users, promoting newly launched features, and onboarding new employees to internal tools. All of these help in increasing product adoption and decreasing the time taken to adapt to a new product or feature. In-depth analytics features are built right into the tool to track the performance of the guides/tours. Segmenting users and showing different variations to each user-base can be done using the tool as well. Before publishing the final version of the product tour, UserGuiding lets creators preview the said version. This not only helps in ensuring a great experience for end-users but also facilitates proper testing of the tour before it goes live. In case the users close the tour, there is an assistant at one’s disposal which triggers the tour from start again, making it quickly accessible.

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UserGuiding Pricing

  • Free Trial Available
  • Starts at $990.00. Offers Custom plan.

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