DigitalGenius Alternatives and Competitors

HelpDesk is a ticketing tool that functions as a help desk software that aids the customer management efforts of organizations. The tool seamlessly blends together all email communication by converting every email into tickets and organizing them. Users can also collaborate with team members, assign the generated tickets to the right stakeholders, and deploy features like tags and private notes to manage the tickets. They can also browse old messages to find any required details. HelpDesk also uses established security practices to encrypt, process and store every piece of conversation. Users can sign up for free for a trial period and the basic plan consists of features such as unlimited users, email channels with a shared inbox, all the collaboration tools, canned responses, high security, as well as chat and email support. Other features include categories, filters, smart search, ticket details, attachments, statuses, spam filters, and more.

ResolveAI is here to help make life easier for business professionals everywhere. With its GPT-4 powered agents, it can autonomously take care of 50% of customers support tickets, saving both time and effort. The AI-driven service is available so can always be sure that the customers are getting timely, accurate responses. Whether its a small company needing the extra hand or a larger enterprise looking for greater efficiency gains, ResolveAI is ready to get to work right away. Best of all, it's tailored to fit an exact needs so there's little setup involved. Get started today with ResolveAI and breathe easier knowing that support tickets will be taken care of quickly and accurately! Designed specifically with professionals in mind, ResolveAI is ready to get to work from day one. No long setup times or customised code - just plug and play and get those queries answered quickly and accurately. So why not take control of customer satisfaction today? With ResolveAI, can give the business the competitive edge it needs.

LabiDesk is an All-in-one helpdesk software designed to help businesses improve customer engagement. It features tools like Shared Inbox, Help Center Portal, Live Chat, Knowledge Base and more. Teams can create canned responses and automatic signatures to automate workflows via the shared inbox dashboard. Small to medium-sized businesses can benefit from using this software.

Helprace is a one stop solution for your organization's helpdesk, feedback community and other customer service needs. Our story goes like this. We've always been a little crazy about customer service and getting businesses to understand their customers better. That's why we came up with Helprace, a cloud-based web app that scales as you grow.

BoldDesk is a cloud-based, modern ticketing software that helps you manage support email, collaborate with peers, automate repetitive operations, and improve customer experience. Organize all of your support requests in one place, route them to the right agents, personalize support creation forms, collaborate with your peers, and boost agent efficiency. BoldDesk helps agents enhance productivity and respond to support queries more quickly, which keeps things moving. Create a business-specific operation workflow using no-code automation to perform recurring manual operations at each level of the ticket life cycle. SLAs allow you to specify the response and resolution times for tickets automatically. Convert all incoming customer service emails to tickets and respond by email. To see a subset of tickets, use advanced filters. Filtered views can be saved and shared with a complete organization or a specific group. With commonly used saved answer templates, you can respond to tickets quickly. Agents can keep track of how long they spend on each ticket. You can attach a ticket to another ticket using the link-ticket feature. This function can be used to connect related or child tickets, as well as to split larger tickets.

HelpDeskEddy is a unified system of customer service that is always at hand for your needs. You can surprise with your customer service through our simple and easy high-quality client service. With endless possibilities, you can connect our system to your existing mailboxes and create tickets directly from the incoming emails. Incoming emails are checked automatically by the system and every incoming email is converted into “a ticket”. Within our system is a list of tickets matching to the list of emails you have in your inbox with all the content and attachments included.

UseDesk is a Cloud Software for Customer Support. UseDesk is useful for companies that are fed up with using different interfaces for interaction with their customers, keeping text templates in Word files and keeping the request report in Excel. Connect all your communication channels and process customer requests in one user-friendly interface.

ReadyDesk is a web-based help desk software solution with comprehensive features designed to satisfy the needs of businesses of all sizes. ReadyDesk allows businesses to provide their consumers with a variety of solutions for promptly resolving difficulties. Customers and technicians can generate tickets through the online interface or from incoming emails using the programme. It also accepts file attachments and keeps track of all ticket activities. Individuals may create an infinite amount of client portals, each with its own branding and settings, to support different departments or enterprises. Customers can self-serve by browsing the knowledge base's help articles. Furthermore, users can provide immediate assistance to their consumers. Technicians can create unique automated greetings and prefabricated responses to address frequently requested queries fast. Individuals may simply connect to clients' Windows-based systems to inspect and operate instantaneously, and customers do not need to install anything on their machines. Other features of the software include asset management, network inventory, billing, and time tracking.

Reply makes customer service faster and smarter by automating repetitive processes and delivering instant and personalized attention on messaging channels. Deflect support volume on all your digital channels without compromising on customer experience. Embrace AI to make support easy and effortless one step at a time.

Avoma is an end-to-end AI meeting assistant for customer-facing teams. Analyze trends for competitors, objections, discounts, and feature-asks to build data-driven products. See the talk tracks of top reps and coach everyone to use them. AI will extract summarized notes for key topics like Next Steps, Pain Points, Objections, Competitors, Positive Moments, Questions Asked, etc. Go to specific speakers and topics identified automatically or search for topics of interest in transcripts to listen to recordings faster. Automatically record meetings and get high-quality transcripts to take better notes later on. Also, get manually typed notes linked to transcripts. Prepare agendas with proven templates instead of copying and pasting every time. Shared templates ensure consistency across the team.

NordPass is a password manager that stores all complex logins and credentials and lets users access them from anywhere. It easily remembers all passwords, auto-fill online forms and users need not have to undergo the hassle of resetting their passwords again. The software stores and organizes login details, private notes, credit cards, etc., in a secure password vault, and users can gain access to this using just a single Master Password, whenever they need it. With this software, users no longer need to share passwords or log in credentials over email or messenger apps, as they can share such crucial details safely and securely. Also, there are special encryption algorithms added to it, which helps in protecting all sensitive information successfully. These include golden cryptology standards and even the latest algorithms that are considered to be the future of internet encryption. Whenever users require a new password, they can use this secure technology and generate a unique password and meet the given requirements of the website.

Gong is a software that assists organizations in handling their remote sales and their remote sales team. It lets users gain critical insights into what’s happening with their remote sales team, their deals, and their market. The inbuilt Revenue Intelligence technology which allows users to operate based on reality instead of opinions. This technology enables users to understand which deals are real. Gong automatically captures customer interaction and provides users with insights that help them identify deal risks and take appropriate action if required. The software enables users to coach their team to gain more successful closes. It allows users to replicate what their best reps do and transform their team into quota-shattering super sellers. With this software's help, users can know what is going in their market and learn about shifting sentiments in their accounts. Gong also enables users to understand what messaging & product offers to make sense for today's market. It helps users make everyone from their sales team better than the last by reviewing and analyzing their calls.

Murf Voiceover Studio helps users add lifelike background voices, within the generated videos in a few minutes. It is mainly a text-based voiceover generator, equipped with AI voices that are hyper-realistic by nature. Users can either opt for simple script typing facilities or can go for home-style voice recording options. Once done, they can convert the particulars into AI-based voiceovers for videos and music. The software is loaded with more than 20,000 voice-overs, which are curated by users located across 116 countries, in 15 languages. Further, users dependent on Murf Voiceover Studio can modify the pitch of an individual voiceover, speech and narration quality. They can also put more emphasis on certain words as per needs. An inbuilt grammar and spelling checker tool runs timely analysis through the submitted scripts, checking for errors besides offering appropriate suggestions as well. Additionally, a royalty-free gallery within the software is loaded with multiple background music that users can incorporate in real-time.

Weemss help you sell event tickets online effortlessly with its easy to use and dynamic tools. Event organizers can perfectly handle every type of events starting from user registrations, ticketing, seat reservations and collecting payments. Weemss is suitable for every business type and the whole ticket buying experience can be customizable.

Fireflies.ai is an online meeting recording and transcription software. The AI powered solution is capable of recording meetings over multiple web-conference platforms. It can also transcribe live conference meetings and audio files uploaded by individual organizations. Members can skim through the transcripts while playing the audio as per their convenience. The system enables employees to comment and mark specific sections of the calls to collaborate with other team members. Any long duration call can be thoroughly reviewed in real-time, users can run detailed searches across action items and other highlighted metrics. Members within a particular team can either invite others to their meeting or make the software auto-join calls through the integrated calendar. The software sends a notification email containing the transcript and recording of an individual meeting, a few minutes after the actual meeting has started. Fireflies.ai can be used to auto-populate an organization's CRM with meeting logs, notes, recordings, and other important information. It has active integrations with HubSpot, Salesforce, Slack, Zapier.

Chorus is an intuitive conversation intelligence platform that helps companies to capture and analyse customer-centric calls, emails and meetings on the go, besides helping them make better decisions facilitating enhanced sales. It comes loaded with a variety of video conferencing, sales engagement, dialer and other enterprise centric solutions helping users to record and analyse every conversation in detail. The platform runs through company-specific sales and business processes, identifying appropriate themes and patterns in every conversation and highlighting the important moments automatically. Companies can also launch learning programs for their teams to meet specific sales needs. Chorus provides detailed insights into customer-centric interaction, which enables businesses to discover what is happening across their sales pipeline and where they need to focus to create successful relationships. In addition, the offered insights can be used to analyse trends about relevant conversation topics, such as product features, objection handling, pricing or competitors. Real-time integrations with external platforms and tools help with strengthening individual workflows across various departments, like communication, automation, scheduling and more.

ExecVision is the only conversation intelligence platform purpose-built to drive human behavior change. Unlock valuable conversation insights to drive better decision-making and improve performance. Conversation intelligence technology ingests, analyzes, and transcribes voice and web conference interactions. The software leverages AI, machine learning, and deep learning to surface valuable, actionable insights so businesses and their teams can reach their full potential. Your ExecVision Inbox helps keep conversations organized.

Marchex is a leading conversational analytics company that connects the voice of the customer to your business. We deliver AI-driven insights and solutions to help companies find, engage and nurture their most valuable customers across voice and text-based communication channels. Marchex leverages proprietary data and conversational insights to deliver real-time solutions that enable brands to personalize customer interactions.

Fathom is a free Zoom app that records, transcribes, and highlights the key moments from your Zoom calls so you can focus on the conversation instead of taking notes.

Logikcull browser-based eDiscovery software can also be used as a legal document management tool as it contains multiple suitable features from both the categories. To help users manage legal documents, this software allows doing full text search. It helps in contract management, document tagging and in archiving as well as retention. This software is loaded with an array of electronic discovery features like case analytics, topic clustering, metadata extraction, compliance management, document tracking and indexing. Access control and version control options are present. Logikcull allows doing full text extraction, keyword search, document assembly etc. It has reporting & statistical tools as well.