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About DigitalGenius

Deep Dive with Clara AI

DigitalGenius represents the future of customer support, an AI-driven platform made to automate and streamline the customer service experience. With its deep learning capabilities, DigitalGenius doesn't just parse customer conversations; it truly understands them, pinpointing customer objectives with remarkable accuracy. By tying in sophisticated automation for repetitive processes, it minimizes the need for manual input, allowing support team to focus on more complex queries. This seamless integration extends through powerful APIs, connecting effortlessly with the existing backend systems, delivering solutions that don't just the meet customers' expectations—they exceed them. DigitalGenius is changing the game for customer support, transforming it from a task-laden necessity to an automated, efficient pleasure that makes customer satisfaction an autopiloted outcome.

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Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    80%
  • Reviews
    60%
  • Momentum
    66%
  • Popularity
    67%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Business Hours

DigitalGenius Features

Conversation Intelligence Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    80%

AI/Machine Learning

Intent Recognition

Keyword Filtering

Real-Time Data

Natural Language Processing

Lead Qualification

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Feedback Management

Assists in managing the feedback provided or received after accomplishing an assigned task

Access Controls/Permissions

Call Tracking

Employee Coaching Tools

Notes Management

Tagging

Trend/Problem Indicators

Trend Analysis

Generative AI

AI Copilot

An AI-powered virtual assistant that accomplishes tasks and pursues goals on a user's behalf.

Call Recording

Facility to record calls with a set of conditions and compliance

Compliance Tracking

Helps in tracking and monitoring and auditing all the regulatory compliance requirements

Performance Metrics

Helps in measuring the performance, activities, and behavior of the employees/students individually or collectively as a team
DigitalGenius Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Disclaimer: The pricing details were last updated on 21/01/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about DigitalGenius Pricing

DigitalGenius Alternatives

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DigitalGenius Reviews

Do You Use DigitalGenius?

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Videos on DigitalGenius

DigitalGenius FAQs

What is DigitalGenius used for?

DigitalGenius is Conversation Intelligence Software. DigitalGenius offers the following functionalities:

  • AI/Machine Learning
  • Intent Recognition
  • Keyword Filtering
  • Real-Time Data
  • Natural Language Processing
  • Lead Qualification
  • Multi-Channel Communication
  • Feedback Management

Learn more about DigitalGenius features.

What are the top alternatives for DigitalGenius?

Does DigitalGenius provide API?

Yes, DigitalGenius provides API.

DigitalGenius Contact

Vendor Details

London, England Founded : 2013

Contact Details

Not available

https://www.digitalgenius.com/

Social Media Handles

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at [email protected]

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