Home/Help Desk Software
Updated on: February 25, 2021

Help Desk Software

Helpdesk can be defined as a function or resource set up to provide customers/end users with necessary information and satisfy their queries. A help desk software helps companies resolve customer grievances with greater efficiency and automate the entire workflow. The purpose of using it is to keep customers happy with prompt answers and automate customer services.

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Highly Rated Help Desk Software

The Highly Rated Software award is given to the SaaS products with the highest rating in the past 36 months.

Reamaze
#1
100

Reamaze is a Help Desk platform to Support, Engage, and Convert Customers with Chat, Social, SMS, FAQ, and Email. Send Automated and targeted messages to customers. Chat with customers in Real-Time, and preview customer's message. The software integrates with Slack, Shopify, MailChimp, and more.... read more

Reamaze also won

Freshdesk
#2
95

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel... read more

Freshdesk also won

SysAid
#3
89

SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features consists of a Help desk, IT Asset Management, and various easy-to-use tools for analyzing and optimizing IT performance. SysAid’s IT... read more

SysAid also won

Zendesk Support
#4
88

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete... read more

Zendesk Support also won

LiveAgent
#5
88

A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called... read more

LiveAgent also won

Front
#6
78

Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via... read more

Front also won

TeamSupport
#7
77

TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices, resulting in better RoI. From customer management to ticket management, products and inventory, collaborations, integrations, customer self-service, and reporting and analytics, this B2B customer support... read more

TeamSupport also won

Kayako
#8
74

Kayako is a help desk software as well as a CRM software for keeping both internal team and customers happy. You can monitor customer conversation and queries over any preferred social media channel and facilitates in personalizing customer service. It offers ecommerce support as well. This... read more

Kayako also won

Zoho Desk
#9
73

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in... read more

Zoho Desk also won

HappyFox
#10
70

HappyFox is one of the most sought after help desk software that offers best possible customer support solution. This robust help desk ticketing system comes designed with all essential help desk features like SLA management, survey & feedback, help desk reporting, asset & task management,... read more

HappyFox also won