Zoho CRM vs Zoho Desk Comparison

Remove All	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zoho CRM CRM Software (8849 Ratings)	96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zoho Desk Help Desk Software (3462 Ratings)	96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Pipedrive CRM Software (5199 Ratings)	83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove monday sales CRM by monday.com CRM Software
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Remove All	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zoho CRM CRM Software (8849 Ratings)	96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zoho Desk Help Desk Software (3462 Ratings)	96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Pipedrive CRM Software (5199 Ratings)	83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove monday sales CRM by monday.com CRM Software
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Overview

Summary

Zoho CRM helps businesses of all size in maintaining a high standard of customer relations with its feature-rich software. The multichannel support feature lets your reach your customers via any medium, be it phone, live chat, email or through social media. With visitor tracking and email analytics, you can see what your customers are seeing and find opportunities for interaction. With pre-built and customizable KPIs, you can see where your team excels and where they need more training. Zoho CRM’s Blueprint ensures that the same level of attention is given to the right customers, even if the sales team grows. It makes sure that everyone in the team follows the right process. ..read more

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. ..read more

A CRM software built with intuitive interfaces, clean layouts and a simple user experience to help you manage your customer relations efficiently. An easy to customise software, Pipedrive CRM serves you the way you want to, according to your needs. The software is built around sales pipeline monitoring methodology, which offers a quality visual interface prompting users you to take appropriate action, stay organised and monitor challenging sales process. The email integration feature connects automatically to the contacts and displays everything that’s happening with a particular prospect at one place. ..read more

Customer relationship management (CRM) can be summarised at its most basic level as the activity of managing contacts with customers and potential customers in order to boost sales and customer satisfaction. It also has the impact of improving the company's customer and market reputation. Companies used spreadsheets and lists to manage this process a few decades ago. CRM technology began to evolve in the early 1980s, with the advent of database marketing and the first contact management system. Without any development expertise, you can easily customise your CRM to work for you. You can edit deal stages, add as many columns as you like, manage many pipelines at the same time, and more. Integrate your email to communicate with your connections more effectively. Save time by automatically logging sent emails, keeping track of conversations, and using custom email templates. Receive automatic notifications when a lead opens or responds to an email so you can follow up at the appropriate moment. ..read more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Pleasanton, California / +1 877-834-4428

Pleasanton, California / +1 888-900-9646

New York, New York

Tel Aviv, Israel

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Mobile - Windows
Mobile - BlackBerry
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Free Free Upto 3 Users Features Leads Documents Mobile Apps Standard $20 /User/Month Automate and optimize your sales cycle Features Basic modules Tasks, calls, events Advanced filters Multiple pipelines Scoring rules Sales forecasting Email insights Multiple currencies Workflow rules Email notifications Homepage customization Rename tabs Custom list views Custom fields Canvas Tab groups Predefined reports Predefined dashboards Custom reports and dashboards (Limited) Basic dashboard components Analytics mobile app Email templates Email authentication Mass email Social profile integration Security Profiles Role-based hierarchy Multiple organizations GDPR compliance CRM audit logs IP address restriction Professional $35 /User/Month Improve customer acquisition and accelerate growth Features Includes features of Standard plan, plus Macros SalesSignals Assignment rules Blueprint Webhooks Validation rules Custom reports and dashboards (Unlimited) Email relay CRM for Google Ads Field-level security Enterprise $50 /User/Month Manage global CX operations with the complete CRM Features Includes features of Professional plan, plus Multiple scoring rules Custom SalesSignals Email parsers Data entry wizards Portals Record approval process Data review process Custom functions CommandCenter Custom modules Custom buttons Page layouts Translations Developer sandbox Advanced dashboard components Anomaly detectors Webform analytics Zoho Analytics Attribution Segmentation Auto-responders Reporting hierarchy Record-level sharing Territory management Data encryption Ultimate $65 /User/Month Scale exponentially with dedicated BI capabilities Features Includes features of Enterprise plan, plus Zoho Analytics View Price Page	Free Free Features 3 Free Agents Email Ticketing Customer Management Help Center Private Knowledge Base Predefined SLAs Macros Multi-language Help Desk Mobile Apps 24x5 Email Support Standard $20 /User/Month Features Includes features of Free plan, plus Social & Community Channels Product-based Ticket Management Help Center Themes Gallery Public Knowledge Base SLAs & Escalations Workflow, Assignment & Supervise Rules Customer Happiness Ratings Reports & Dashboards Work Modes for Tickets Marketplace Extensions & Integrations ASAP - Embeddable Self-service 24x5 Phone Support Add-On ($6 per Light Agent per Month) Professional $35 /User/Month Features Includes features of Standard plan, plus Multi-Department Ticketing Team Management Telephony Automatic Time Tracking Blueprint - Basic Process Management Round Robin Ticket Assignment Agent Collision Tasks, Events & Call Activities Ticket Templates Private Marketplace Extensions SLA Dashboards Ticket Sharing Mobile SDKs 24x5 Chat Support Add-On ($6 per Light Agent per Month) Enterprise $50 /User/Month Features Includes features of Professional plan, plus Live Chat Zia - Artificial Intelligence Help Center Customization Multi-brand Help Center Advanced Process Management Custom Functions Multi-level IVR Global Reports & Dashboards Scheduled Reports Contract Management Validation Rules Layout Rules Field Watching Multiple Business Hours & Holidays Role-based Data Sharing 50 Light Agents Add-On ($6 per Light Agent per Month) View Price Page	Essential $11.9 /User/Month Get organized and set up simple sales processes Features Lead, deal, calendar and pipeline management Simple data import and easy customization 24/7 support and 300+ integrations Advanced $24.9 /User/Month Scale quickly using easy-to-use email and automation Features Includes features of Essential plan, plus Full email sync with templates and scheduling Group emailing plus open and click tracking Workflow builder with triggered automations Professional $49.9 /User/Month Everything you need to boost performance and revenue Features Includes features of Advanced plan, plus Create, manage and eSign documents and contracts Revenue projections, forecasts and enhanced custom reporting Enterprise $74.9 /User/Month Customize without limits and access unrivaled support Features Includes features of Professional plan, plus Unlimited user permission and visibility settings Additional and heightened security preferences Implementation program and phone support No feature usage limits View Price Page	Individual CRM Free Upto 2 seats Store and visualize your own contacts Features Up to 2 team members Up to 1,000 contacts Web forms to capture leads Basic CRM $12.5 /User/Month For 3 Seats $30 per Month billed Yearly $37.5 per Month billed Mothly Organize all your team’s leads, contacts, & deals Features Unlimited customizable pipelines Unlimited contacts Unlimited boards Templates for lead, contact & deal management iOS & Android apps Unlimited free viewers Create a dashboard based on 1 board Based upon the Number of Seats, the pricing plan varies. Standard CRM $17 /User/Month For 3 Seats $42 per Month billed Yearly $51 per Month billed Monthly Automate sales processes and streamline communication Features Advanced account, contact, & deal management 2-way email integration with Gmail and Outlook Activity management Quotes & invoices Merge duplicate data Custom CRM automations (250 actions per month) Custom CRM integrations (250 actions per month) Create a dashboard that combines 5 boards Based upon the Number of Seats, the pricing plan varies. Pro CRM $30 /User/Month For 3 Seats $72 per Month billed Yearly $90 per Month billed Monthly Gain insights into your entire sales cycle and forecasting Features Sales forecasting Email tracking & automations Google Calendar sync Sales analytics Customizable email signatures Custom CRM automations (25,000 actions per month) Custom CRM integrations (25,000 actions per month) Create a dashboard that combines 10 boards Based upon the Number of Seats, the pricing plan varies. Enterprise CRM Custom Manage pre- to post-sales with enterprise-level features Features Lead scoring Team goals Advanced analytics (dashboards up to 50 boards) Account management Documents for sales Enterprise-scale automations & integrations Enterprise-grade security & governance Multi-level permissions HIPAA Compliance View Price Page

Compare Zoho CRM vs Zoho Desk

Zoho CRM

Zoho Desk

Pipedrive

monday sales CRM by monday.com

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES