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Ecwid

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Call Center Software

3.4 89 user ratings

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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. Read more DialShree is the ultimate omnichannel contact center solution designed to revolutionize customer communication. This award-winning platform ensures businesses are always available across all channels Email, Voice, Social Media, Chat, and more allowing them to stay on top of customer interactions effortlessly. By automating workflows and integrating seamlessly with CRM and third-party applications, DialShree enhances productivity and boosts revenues. It offers a 360-degree view of customer interactions, enabling businesses to deliver personalized communication without toggling between multiple software platforms. This not only improves agent productivity but also elevates the customer experience, leading to increased customer delight and loyalty. DialShree allows businesses to manage all communication channels and campaigns within a single system, setting KPIs for staff to ensure optimal performance. By leveraging this next-generation call center software, businesses can streamline their operations and maximize performance while reducing costs. DialShree helps companies gain insights into customer interactions, analyse preferred communication channels, and deliver a seamless experience at all touchpoints. This comprehensive solution is tailored to meet the diverse communication needs of any business, ensuring they stay ahead in the market. With DialShree, businesses can reimagine communication and achieve higher customer satisfaction and increased revenue. Read more Consio is an AI-powered phone platform built for Shopify merchants that automates inbound and outbound customer conversations. It uses AI voice agents to handle customer support, recover abandoned carts, run sales campaigns, send SMS, and provide real-time revenue attribution—helping ecommerce businesses improve customer experience while increasing sales and operational efficiency. Read more
Pricing Options
  • Free Trial Available
  • Starts at $9.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Available
SW Score & Breakdown

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    89%
  • Reviews
    60%
  • Momentum
    61%
  • Popularity
    64%

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    80%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    60%
SaaSworthy Awards # 3 Most Worthy # 2 Fastest Growing
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Technical Details

Organization Types Supported
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • SaaS/Web/Cloud
  • SaaS/Web/Cloud
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • NA
  • NA

Reviews & Ratings

User Rating
3.4/5 89 user ratings
Not Available
Not Available
Rating Distribution
  • Excellent

    5.6%
  • Very Good

    47.2%
  • Average

    31.5%
  • Poor

    15.7%
  • Terrible

    0%
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Not Available
  Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $9.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Available
Pricing Plans
Monthly Plans Annual Plans

Lite Free

Partner Edition $9.00 $9.00 per user / month

Team $19.00 $19.00 per user / month

Professional $49.00 $49.00 per user / month

Enterprise $89.00 $89.00 per user / month

Hosted Cloud Based Solution (SaaS) Custom

On Premises Server Based Solution Custom

 
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Screenshots & Videos

Screenshots Voice channels
+ 1 More
Not Available 24/7 coverage, zero missed calls
+ 1 More
Videos Video Thumbnail Video Thumbnail
+ 1 More
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Vendor information

Company Details Located in: San Francisco, California

Not available

Not available

Contact Details

888-670-4887

https://www.zendesk.com/talk/

Not available

https://www.elisiontec.com/products/contact-center-solutions/

Not available

http://consio.ai/

Social Media Handles

Not available

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