Twilio Flex vs Nextiva Comparison

Twilio Flex

Cloud Communication Platforms

3.9 213 user ratings

Visit Website

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Nextiva

Call Center Software

4.6 2,763 user ratings

Visit Website

Overview

Description	Twilio Flex is a programable communication platform designed for effective businesses, helping brands connect with their customers over text messages, voice/video call and email. To set up a communication network, the software either uses the Internet of Things, Elastic SIP Trunking, Phone Numbers or Short Codes. It accelerates the communication process by providing the widest breadth of communication mechanism. This way, Twilio Flex also saves 34% of the users’ operational expenses. The platform deploys a 100% cloud contact centre within days at which companies can adapt, inspect and adjust any part of the contact centre. Organisations can also provide relevant and contextual information to their agents for highly personalised interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making alterations in their applications. It also allows them to get feedback from individual customers and deliver the right outcome. The software helps to generate new business insights that further enhance operational strategies. Read more	Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With Nextiva, all conversations can be managed at a single location and managers can dig deeper into what customers are talking about. And with instant data and analytics as a backup, it becomes easier to drive better decisions. The tool even allows automating of communication tasks on the basis of how customers interact with the business. Users can track customer journeys with the help of native and existing tools, streamline communication pipelines, manage different cases, and tap into the sentiments of their customers. By sending the right message at the right time, they can delight customers and improve their overall brand experience. Read more
Pricing Options	Free Trial Available Starts at $1.0.	Free Trial Not Available Starts at $18.95. Offers Custom plan.
SW Score & Breakdown		94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 93% Reviews 92% Momentum 61% Popularity 100%
SaaSworthy Awards	Not Available	# 1 Most Popular # 1 Most Searched

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	3.9/5 213 user ratings	4.6/5 2,763 user ratings
Ratings Distribution	Excellent 53% Very Good 21.6% Average 3.1% Poor 2.9% Terrible 19.6%	Excellent 74.7% Very Good 15.7% Average 4% Poor 1.3% Terrible 4.3%
Review Summary	Twilio Flex is generally well-received by users, garnering praise for its ease of use, customization options, and robust functionality. Many reviewers highlight its intuitive drag-and-drop interface, which simplifies the creation of customized workflows and applications. Additionally, users appreciate the flexibility of the platform, allowing them to tailor the system to their specific business needs. Furthermore, Twilio Flex is lauded for its comprehensive features, including omnichannel communication, AI-powered insights, and real-time analytics, which empower businesses to enhance customer engagement and optimize operations.	Overall, users appreciate Nextiva's user-friendly interface, ease of setup, and comprehensive features. They find the VoIP call quality reliable and the video conferencing capabilities satisfactory. Users also commend the helpful customer support team and extensive training resources. However, some users express concerns about occasional technical glitches, limited customization options, and pricing. Additionally, users suggest improvements in the mobile app and integrations with other business tools.
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $1.0.	Free Trial Not Available Starts at $18.95. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Active User Hour Plan $1.00 $1.00 per user Named User Plan $150.00 $150.00 per user / month	Essential (Business communication) $18.95 $25.95 per user / month Professional (Business Communication) $22.95 $30.95 per user / month Enterprise (Business Communication) $32.95 $40.95 per user / month Core (Contact Centre) Custom Premium (Contact Centre) Custom Optimum (Contact Centre) Custom Ultimate (Contact Centre) Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Five9 4.1 Based on 1305 Ratings Twilio Flex Vs Five9 MSG91 4.4 Based on 94 Ratings Twilio Flex Vs MSG91 CloudContactAI 4.9 Based on 10 Ratings CommPeak Infobip 4.4 Based on 74 Ratings Twilio Flex Vs Infobip	Vonage Contact Center 4.3 Based on 55 Ratings RingCentral Contact Center 4.1 Based on 281 Ratings Dialpad Contact Center 4.3 Based on 207 Ratings Call Center Studio 4.7 Based on 63 Ratings Nextiva Vs Call Center Studio uContact 4.6 Based on 80 Ratings Nextiva Vs uContact
	View All Twilio Flex Alternatives	View All Nextiva Alternatives