Aircall vs 3CX Comparison | SaaSworthy.com

Remove All ADD PRODUCT Aircall 3CX	Remove Aircall Contact Center Operations Software (1209 Ratings)	Remove 3CX Contact Center Operations Software (685 Ratings)
Start Free Trial	Start Free Trial

ADD PRODUCT	Remove Aircall Contact Center Operations Software (1209 Ratings)	Remove 3CX Contact Center Operations Software (685 Ratings)
Start Free Trial	Start Free Trial

Overview

Summary

Aircall Call Centre software is a top-ranking call center software because it seamlessly integrates features with the most popular help desk tools. This tool offers customer relationship management, live chat, and eCommerce software to predict customer requirements on every call, helping businesses enhance their efficiency. Aircall is a useful cloud-based phone calling system and a call center solution to handle modern-day businesses effectively. It is a voice platform that ensures seamless service with productivity and helpdesk tools. Aircall is a great platform that helps businesses to run smoothly by supporting their sales team. It offers efficient and clear communication with the customers through deep insights and real-time analytics. And through its industry-leading call center features, customer relationships are enhanced. It assists businesses in making the phone calling process easy, accessible and transparent for the users. Businesses that use Aircall can receive advanced analytics and track the performance of their team’s and agent’s productivity. Moreover, they can check the team activity promptly on the live feed with an existing help desk and CRM feature that strengthens the understanding process. It is a flexible voice solution for businesses with custom, professional, and essentials pricing strategies. ..show more

3CX is a robust business communication software that helps companies to conduct remote business meetings, reply to service customer requests and work with more efficiency. The software is specially built for teams who are working remotely. It enables employees to make seamless video calls with the help of presentation and remote assistance tools. With a live chat facility, users can convert their visitors into leads, increase the frequency of communication with customers and enhance the overall experience, adequately. Moreover, a full-featured PABX system, offered by 3CX includes call queues, web conferencing and a built-in video call generation facility, enabling employees to boost customer services on the go. Employees can even reply to business SMS, website and Facebook messages, chat with co-workers, make or receive calls and start video calls to ensure customer satisfaction in every possible way. The software can also be used to send and receive instant text messages via a designated business phone number so that employees don’t have to use their personal mobile numbers. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

New York, New York / +1 888-240-6923

Nicosia, Cyprus

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Essentials $30 /User/Month $30 per user per month billed yearly Features Unlimited inbound calls (toll-free excluded) 50+ Integrations and API access Collaboration features IVR Voicemail Click-to-Dial Phone support Professional $50 /User/Month $50 per user per month billed yearly Features Includes features of Essentials plan, plus Salesforce integration Advanced analytics and reporting Live call monitoring Call tagging & dispositioning Advanced support features including queue call back Advanced sales features including Power Dialer Dedicated account manager Custom Custom Features Includes features of Professional plan, plus Custom analytics Unlimited outbound calls * Custom onboarding Access to API developer support Service-level agreement (SLA) View Price Page	3CX Free Free Up to 10 users Features Next-gen phone system Bring your own SIP Trunk WFH: remote-enable teams Live Chat Team Messaging WhatsApp Video Conferencing Holiday & Business Hours Routing 3CX Talk Links Mobile & Desktop Apps Ring Group & Welcome Message Max 3 Deskphones 3CX SMB $175 /Year 10 Users: $175 per system billed Yearly 20 Users: $275 per system billed Yearly Features Includes features of 3CX Free plan, plus Call Queues Multi-level IVR Deskphone support Voicemail-to-text Call & Chat Reporting Listen Whisper Barge In SMS/MMS Support Any number of Deskphones 3CX PRO $145 /Year For 10 Users Hosted: $145 per system billed Yearly On-premise: $295 per system billed Yearly Features Option to install on premise or self-host Includes features of 3CX SMB plan, plus Dedicated Installation Call Recording CRM Integration Hot Desking Microsoft 365 Integration SMS & MMS Based upon the Number of Users, the pricing plan varies. 3CX ENT $180 /Year For 10 Users Hosted: $180 per system billed Yearly On-premise: $330 per system billed Yearly Features Includes features of 3CX Pro plan, plus Custom IP Phone Logo MS Teams Skill-based Routing Start / Stop Call Recording Based upon the Number of Users, the pricing plan varies. View Price Page

Compare Aircall vs 3CX

Aircall

3CX

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES