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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SendGrid logo
Transactional Email Software

2.9 875 user ratings

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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SMTP logo

SMTP

Transactional Email Software

2.2 64 user ratings

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Overview

Description SendGrid offers tools and features to empower your email marketing campaigns. Use its simple and easy-to-use interface to create and design your emails the way you want to. You can also build responsive emails using the design editor, or choose from a number of pre-installed responsive templates. Its advanced real-time analytics tools provide you with detailed insights and reports on various key metrics. With SendGrid, keep a track of emails sent, delivery rates, spam reports, bounces, link clicks and a lot more. It simplifies the way you engage your customers and helps you in sending relevant and targeted emails. Read more Customer.io is a comprehensive marketing platform that helps marketers to send data-driven emails, SMS, and push notifications. The platform’s RESTful API helps marketers create, update and delete customers from their database easily. It also enables users to add third-party integrations, such as Segment, Hull, mParticle, RudderStack, and more. With Customer.io, businesses can easily divide their audience into different segments and target a particular group of people as per their designed marketing strategy. Apart from the group, users can even separate an individual from the group and easily monitor their event-wise logs, attribution data, messages received by them, and more. The transactional API facility offered by the platform enables marketers to customize transactional messages in their own way. Customer.io can be used to send multichannel newsletters within customers’ timezones. Users can also monitor their message leaderboard, conduct active A/B tests, streamline metrics delivery, and segment memberships, all from a single dashboard. Apart from that, marketers also get to compare campaigns, newsletters, and other metrics with the help of detailed analytical reports offered by the same. Read more SMTP email relay service lets users send emails in minutes. This flexible and scalable email sending service has been built for businesses and developers. This all-in-one, email relay service, ensures that users can opt for an impeccable reputation among mailbox providers. Next, it comes along with dedicated servers and offers the highest rates in the industry, ensuring that the emails will reach out to the right recipients and that too on time. Lastly, the platform provides secured sending and supports all high in demand authentication standards, which includes SPF, DKIM, and the likes. Developers have designed this software for easy implementation, flexible integration, and powerful reporting and tracking processes. With the SMTP email relay service, it would not be an exaggeration to state that one can become a better sender and increase the returns on investments for email programs successfully. So, to take the email program to the next level, one needs to understand more on IP reputation management, accounting migration services, inbox placement consulting procedures, integration requirements, and the likes to perform the complete setup and begin working on the same. Read more
Pricing Options
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever and Custom plan.
  • Free Trial Available
  • Starts at $100.00. Offers Custom plan.
  • Free Trial Not Available
  • Starts at $25.00. Offers Custom plan.
SW Score & Breakdown

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    91%
  • Momentum
    63%
  • Popularity
    94%

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    81%
  • Momentum
    68%
  • Popularity
    87%

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    84%
  • Momentum
    70%
  • Popularity
    82%
SaaSworthy Awards
Not Available
# 10 Fastest Growing # 15 Most Popular
Not Available

Technical Details

Organization Types Supported
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • SaaS/Web/Cloud
  • SaaS/Web/Cloud
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
2.9/5 875 user ratings
4.6/5 308 user ratings
2.2/5 64 user ratings
Rating Distribution
  • Excellent

    36.2%
  • Very Good

    12%
  • Average

    2.6%
  • Poor

    2.4%
  • Terrible

    46.7%
  • Excellent

    67.2%
  • Very Good

    27.3%
  • Average

    3.6%
  • Poor

    0.3%
  • Terrible

    1.6%
  • Excellent

    23.4%
  • Very Good

    9.4%
  • Average

    0%
  • Poor

    0%
  • Terrible

    67.2%
User Sentiments

    Reliable Email Deliverability, Extensive API Integrations, Detailed Email Analytics and Reporting, User-Friendly Interface

    Unresponsive Customer Support, Account Suspensions Without Notice, Shared IP Issues Leading to Blacklisting, Poor Email Editor Functionality

    Not Available

    Good Email Deliverability, Helpful Customer Support, Easy to Use Interface, Detailed Reporting and Analytics

    Difficult Account Cancellation, Unresponsive Customer Support, Inconsistent Email Deliverability, Lack of Transparent Pricing

Review Summary

Overall, users praise SendGrid's user-friendly interface, ease of setup, and robust features. They appreciate the detailed analytics and reporting capabilities, which provide valuable insights into email campaigns. Additionally, users commend SendGrid's strong deliverability rates and reliability, ensuring emails reach their intended recipients. However, some users express concerns regarding the pricing structure, citing it as relatively expensive compared to competitors. They also suggest improvements to customer support responsiveness and documentation clarity.

Customer.io is praised for its ease of use, powerful automation features, and integration with other platforms, particularly Segment. Users find it a valuable solution for building complex marketing workflows and nurturing leads. However, some users note limitations in the email editor, reporting capabilities, and a steep learning curve for non-technical users. There is also concern about pricing for larger user bases.

User reviews of SMTP.com highlight both its strengths and weaknesses. The service is praised for its reliable email delivery and the ability to send bulk emails without getting blocked. Many users also commend the customer support team for being helpful and responsive. However, numerous complaints center around the company's cancellation policy, which requires 30 days' notice and often results in users being charged for an additional month even if they have stopped using the service. The platform's interface is also criticized for being difficult to navigate, and some users report encountering technical difficulties. While SMTP.com may offer reliable email delivery, users should be aware of its restrictive cancellation policy and potential issues with customer support.

  Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever and Custom plan.
  • Free Trial Available
  • Starts at $100.00. Offers Custom plan.
  • Free Trial Not Available
  • Starts at $25.00. Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Free (Email API) Free

Essentials (Email API) $19.95 $19.95 per month

Pro (Email API) $89.95 $89.95 per month

Premier (Email API) Custom

Free (Marketing Campaigns) Free

Basic (Marketing Campaigns) $15.00 $15.00 per month

Advanced (Marketing Campaigns) $60.00 $60.00 per month

Essentials $100.00 $100.00 per month

Premium Custom

Enterprise Custom

Essentials $25.00 $25.00 per month

Starter $80.00 $80.00 per month

Growth $300.00 $300.00 per month

Business $500.00 $500.00 per month

Custom Custom

 
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View Detailed Pricing

Screenshots & Videos

Screenshots Not Available New Dashboard
+ 1 More
Not Available
Videos
+ 3 More
Video Thumbnail
+ 1 More
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Vendor information

Company Details Located in: Denver, CO Located in: Portland, Oregon Founded in: 2012 Located in: Ottawa, Canada Founded in: 1998
Contact Details

Not available

https://sendgrid.com/en-us/

Not available

https://customer.io/

1-613-699-7809

https://www.smtp.com/

Social Media Handles

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