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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Novanet Cloud Contact Center is listed among the most powerful and advanced call centre software available in the market. This software is designed using the WebRTC technology. WebRTC Agent App facilitates easy integration of real-time customer conversation into the browser directly. This ensures close integration of a feature-rich telephony client with the user browser. This software can also provide reliable cloud-based CRM solution. Users can add call hashtags to their interaction for tracking it easily later. C3 provides 360-degree call center operation view, 100% call recording, WebRTC, SIP & PSTN endpoints etc. It features click-2-call facility, SelfCare Center, DTLS, SRTP encryption. Read more | Connect First software is a cloud-based call center administration solution that users can access using a web browser. All inbound and outbound call center activities can be managed with this software.Connect First provides pertinent scripts and caller information to agents, allowing them to handle calls efficiently. Customizable scripts aid agents in efficiently answering queries and enhancing customer satisfaction. Outbound solutions from First Connect assist users produce appropriate leads for contacting agents, allowing them to work more efficiently. By sending calls to numerous contact centers as well as home-based agents, Connect First's proprietary cloud routing technology maximizes resource utilization and manages growing call volumes.The reporting feature of the software has a drag-and-drop interface and can generate hourly, daily, and monthly reports. Users can drag and drop a feature into the dashboard to see the charts associated with it. Agents, supervisors, and managers can create reports and display up to three at a time on a single dashboard. Agent call logs, leads converted, and idle time can all be included in reports. A single report can have a variety of components.The program is accessible on a pay-per-agent basis, with login minute options available as well. Salesforce and Limelight are both integrated with Connect First. Connect First's customers include Lee Enterprises, Route2cloud.com, a2b Fulfillment, and Nutricap Labs. Read more |
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| SW Score & Breakdown |
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| Total Features |
7 Features
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5 Features
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| Common Features for All |
Auto Call Recording
Call Monitoring
IVR Support
Inbound Call Center
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Auto Call Recording
Call Monitoring
IVR Support
Inbound Call Center
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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| User Rating |
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Not Available
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| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Novanet Cloud Contact Center Custom |
Connect First Custom |
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View Detailed Pricing
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RingCentral Contact Center
4.1 Based on 281 Ratings |
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| Screenshots |
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| Company Details | Located in: New York, USA | Located in: Colorado, United States |
| Contact Details |
+1 646 810 7000 http://www.novanet.net/c3 |
+1 (866) 929-1390 https://www.connectfirst.com/ |
| Social Media Handles |
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