Home/Call Center Software/Connect First vs NextivaUpdated on: March 29, 2024

Compare Connect First vs Nextiva

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Nextiva
Nextiva Call Center Software (2753 Ratings)
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Nextiva

Nextiva

Call Center Software (2753 Ratings)
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Overview

Summary

Connect First software is a cloud-based call center administration solution that users can access using a web browser. All inbound and outbound call center activities can be managed with this software.Connect First provides pertinent scripts and caller information to agents, allowing them to handle calls efficiently. Customizable scripts aid agents in efficiently answering queries and enhancing customer satisfaction. Outbound solutions from First Connect assist users produce appropriate leads for contacting agents, allowing them to work more efficiently. By sending calls to numerous contact centers as well as home-based agents, Connect First's proprietary cloud routing technology maximizes resource utilization and manages growing call volumes.The reporting feature of the software has a drag-and-drop interface and can generate hourly, daily, and monthly reports. Users can drag and drop a feature into the dashboard to see the charts associated with it. Agents, supervisors, and managers can create reports and display up to three at a time on a single dashboard. Agent call logs, leads converted, and idle time can all be included in reports. A single report can have a variety of components.The program is accessible on a pay-per-agent basis, with login minute options available as well. Salesforce and Limelight are both integrated with Connect First. Connect First's customers include Lee Enterprises, Route2cloud.com, a2b Fulfillment, and Nutricap Labs. ..show more

Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With Nextiva, all conversations can be managed at a single location and managers can dig deeper into what customers are talking about. And with instant data and analytics as a backup, it becomes easier to drive better decisions. The tool even allows automating of communication tasks on the basis of how customers interact with the business. Users can track customer journeys with the help of native and existing tools, streamline communication pipelines, manage different cases, and tap into the sentiments of their customers. By sending the right message at the right time, they can delight customers and improve their overall brand experience. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.

Call Monitoring Allows you listen to all inbound and outbound calls.

Concurrency Support Allows you to manage multiple calls concurrently

IVR Support Interactive voice recognition routes the caller to the right agent

Inbound Call Center Allows you to receive an incoming call from customers

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Outbound Call Center Allows your agent to make outgoing calls

Predictive Dialer Automatically dials to list of phone numbers

Progressive Dialer Auto dials and connects agents to calls answered by live persons

Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Colorado, United States / +1 (866) 929-1390

Scottsdale, Arizona / +1 800-799-0600

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Connect First
Custom

Features

  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Outbound Call Center
  • Predictive Dialer
  • Queue Management
  • Real-time Chat

Contact the vendor for detailed pricing information

Essential (Business communication)
$25.95 /User/Month

Features

  • Unlimited voice & video calling
  • Voicemail
  • Toll-free numbers
  • Outlook/Google Contacts Integrations
  • Unlimited internet fax
Professional (Business Communication)
$30.95 /User/Month

Features

  • Everything in Essential, plus:
  • Unlimited conference calls, 40 participants
  • Unlimited video conferencing
  • Screensharing
  • Auto attendant (multi-level)
  • Mobile and Desktop SMS/MMS
  • Salesforce/HubSpot Integrations
Enterprise (Business Communication)
$40.95 /User/Month

Features

  • Everything in Professional, plus:
  • Unlimited participants on voice & video conferencing
  • Call recording
  • Unlimited video conference recording
  • Voicemail transcription
  • Microsoft Teams/Custom Integrations
  • Single Sign On
Core (Contact Centre)
Custom

Features

  • Blended inbound/outbound
  • Agent desktop plus
  • Geo redundancy
  • Call recording
  • Nextiva Business Phone Service integration

Premium (Contact Centre)
Custom

Features

  • EVERYTHING IN CORE, PLUS:
  • Chat
  • Email
  • SMS
  • Essential quality management (QM)
Optimum (Contact Centre)
Custom

Features

  • EVERYTHING IN PREMIUM, PLUS:
  • Enterprise quality management (QM)
  • Proactive notification
  • Enterprise workforce management (WFM)
Ultimate (Contact Centre)
Custom

Features

  • EVERYTHING IN OPTIMUM, PLUS:
  • Interactions analytics
  • Graphical no-code workflows
  • Entire workflow automation suite
View Price Page

SCREENSHOTS

Connect First Screenshots
View 4 screenshot(s)
Nextiva Screenshots

ALTERNATIVES

Top alternatives to Connect First

OneSoft Connect
OneSoft Connect
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CONNECT
CONNECT
TalkDesk
TalkDesk
CloudTalk
CloudTalk

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