Home/Call Center Software/Connect First
Updated on: October 2, 2022
Connect First - Call Center Software
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78% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Connect First

Multi-channel cloud contact center
(19 Ratings) Write Review

What is Connect First and how does it work?

Connect First software is a cloud-based call center administration solution that users can access using a web browser. All inbound and outbound call center activities can be managed with this software.Connect First provides pertinent scripts and caller information to agents, allowing them to handle calls efficiently. Customizable scripts aid agents in efficiently answering queries and enhancing customer satisfaction. Outbound solutions from First Connect assist users produce appropriate leads for contacting agents, allowing them to work more efficiently. By sending calls to numerous contact centers as well as home-based agents, Connect First's proprietary cloud routing technology maximizes resource utilization and manages growing call volumes.The reporting feature of the software has a drag-and-drop interface and can generate hourly, daily, and monthly reports. Users can drag and drop a feature into the dashboard to see the charts associated with it. Agents, supervisors, and managers can create reports and display up to three at a time on a single dashboard. Agent call logs, leads converted, and idle time can all be included in reports. A single report can have a variety of components.The program is accessible on a pay-per-agent basis, with login minute options available as well. Salesforce and Limelight are both integrated with Connect First. Connect First's customers include Lee Enterprises, Route2cloud.com, a2b Fulfillment, and Nutricap Labs.

Connect First Features Show All Features

Connect First Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Colorado, United States / +1 (866) 929-1390
Deployment SaaS/Web/Cloud Installed - Windows Installed - Mac Official Website https://www.connectfirst.com/
Category Call Center Software

Connect First Pricing

Pricing ModelQuotation Based
Connect First
Custom

Features

  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Outbound Call Center
  • Predictive Dialer
  • Queue Management
  • Real-time Chat

Contact the vendor for detailed pricing information

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Disclaimer: The pricing details were last updated on 05/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Connect First pricing.

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Connect First Reviews

OVERALL RATING
4.4
Based on 19 Rating(s)
Rating Distribution
  • 68.4 %
  • 15.8 %
  • 10.5 %
  • 5.3 %
  • 0 %
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Connect First Screenshots

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Connect First Cloud Platform Demo - reporting-screen-2.png
Connect First Cloud Platform Demo - reporting-screen-4.png
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Connect First Cloud Platform Demo - reporting-screen-2.png
Connect First Cloud Platform Demo - reporting-screen-4.png

Connect First FAQs

Connect First is Call Center Software. Connect First offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)

Learn more about Connect First features.

Yes, Connect First provides API.


Disclaimer

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