Connect First is Call Center Software. Connect First offers the following functionalities:
- Queue Management (Calls)
- Predictive Dialer
- Progressive Dialer
- Inbound Call Center
- Outbound Call Center
Learn more about Connect First features.
Connect First is a cloud-based contact center software. Connect First set out to revolutionize the contact center industry around the primary mission of helping companies provide exceptional customer experiences. Connect First helps to Connect with a complete end-to-end cloud contact center platform and help businesses improve their contact centers and customer experiences.
| Support | 24/7 (Live rep) Business Hours Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Colorado, United States / +1 (866) 929-1390 | |
| Deployment | SaaS/Web/Cloud Installed - Windows Installed - Mac | Category | Call Center Software |
Disclaimer: The pricing details were last updated on 05/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Connect First is Call Center Software. Connect First offers the following functionalities:
Learn more about Connect First features.
Yes, Connect First provides API.
I like that I know that If they if there is an issue that I need solved, I can count on them to get working on it and they follow up when it's resolved.
Sometimes the site crashes, but comes back up quickly.
We had issues with our reporting.
All in one, you have a great dialer system with a CRM to manage all from the same platform.
So far worked just perfect, no issues so far.
You need a cloud and fast dialer. This is it.
We need a complete solution to dial and manage at the same time with great tech support available and Connect First does.
This is a very user friendly platform. Whether you are a tech wiz or something else, the software is easy to learn, easy to use and easy to grow with. Tech support and customer service is superior and almost immediate - got to love it!
We have not found any aspect of the software that we dislike.
You will not find better tech and customer support than what is offered by Connect First staff!
As a 24/7 Information and Referral Service, we have been able to rely on the dependability and flexibility this program has to offer. Even during a post disaster period when our call volume grew by over 1000%, the software performed flawlessly!
Their support staff is incredibly responsive. Any time we have had a problem or concern, their technical support and success managers have been extremely helpful and quick to respond. In addition their platform is clean, crisp and intuitive. This has allowed for quicker adaptation by our agents to the new systems in place.
Access to data in real time is limited and documentation for the APIs is lacking.
Be sure to engage often with your implementation team. They were instrumental in getting us the features, settings and data points we needed to have the smoothest possible transition.
With Connect First we have been able to simplify our campaign building processes. We've also been able to expand access for supervisors to have more control over their inbound programs due to the simplicity of the management system.
The reports, the platform, the accurate report,
for now, I didn't find anything, I'm very comfortable with the software
right now i don't have any problem, I'm very comfortable with the software.
It's intuitive, easy to use and integrates call and chat channels well.
I'm waiting for a "report designer" for clients to design their own reports.
Call distribution and management, Chat management, performance metrics,
I like all the options as Lunch, Available and it is really easy to use.
I don't like the chat room option is not delightful
Is a greatful software and easy users adaptation
Helps me out at the time I am available at my job.
The software is so easy to use, have so many capabilities and the best part is the outstanding technical support, they have a programmer always on call and they are great solving any issue that can arise.I will highly recommend Connect First.
So far so good, the experience is been great! love doing business with Connect First.
VOIP, IVR, Surveys.
After ten years and four different dialer products, we now have Connect First. My management staff loves the reporting, ease of use, and rock solid uptime. My IT staff love the ease of list management, excellent support staff, and system flexibility. Connect First offers everything you could want in a dialer and at a fair price which senior management likes.
It would be nice to have web access to some of the reporting tools for clients.
After ten years and four different dialer products, we now have Connect First. My management staff loves the reporting, ease of use, and rock solid uptime. My IT staff love the ease of list management, excellent support staff, and system flexibility. Connect First offers everything you could want in a dialer and at a fair price which senior management likes.
The customer service team is extremely educated on the product and all if any issues are addressed in real time. The service runs very smooth;y and rarely lags
The wait time can sometimes go unto 20 - 30 minutes which can get annoying. Especially during peek works hours on weekdays. apart from that nothing really negative comes to mind as the service is excellent.
Its a very smooth and fast running service that will benefit any business that implement it
Connect first helps from the beginning to the end stages of a customer service call. from dis positioning the call to navigating during the call in the script.
