Home/Call Center Software/Connect First
Updated on: September 28, 2021

What is Connect First ?

Connect First - Call Center Software
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76% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Connect First

Contact center platform built for the cloud
(71 Ratings) Write Review

Connect First is a cloud-based contact center software. Connect First set out to revolutionize the contact center industry around the primary mission of helping companies provide exceptional customer experiences. Connect First helps to Connect with a complete end-to-end cloud contact center platform and help businesses improve their contact centers and customer experiences.

Connect First Features Show All Features

Connect First Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Colorado, United States / +1 (866) 929-1390
Deployment SaaS/Web/Cloud Installed - Windows Installed - Mac Category Call Center Software

Connect First Pricing

Pricing ModelQuotation Based
Connect First
Custom

Features

  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Outbound Call Center
  • Predictive Dialer
  • Queue Management
  • Real-time Chat

Contact the vendor for detailed pricing information

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Disclaimer: The pricing details were last updated on 05/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Connect First pricing.

Connect First FAQs

Connect First is Call Center Software. Connect First offers the following functionalities:

  • Queue Management (Calls)
  • Predictive Dialer
  • Progressive Dialer
  • Inbound Call Center
  • Outbound Call Center

Learn more about Connect First features.

Yes, Connect First provides API.

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Connect First Reviews

OVERALL RATING
4.4
Based on 71 Rating(s)
Rating Distribution
  • 68.4 %
  • 15.8 %
  • 10.5 %
  • 5.3 %
  • 0 %
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Elizabeth D
Elizabeth DSource : g2crowd.com
(Reviewed on 12 August 2019) "Great company, not too many issues with the platform "

What do you like best?

I like that I know that If they if there is an issue that I need solved, I can count on them to get working on it and they follow up when it's resolved.

What do you dislike?

Sometimes the site crashes, but comes back up quickly.

What problems are you solving with the product? What benefits have you realized?

We had issues with our reporting.

...more
Source : g2crowd.com
(Reviewed on 24 April 2019) "Simple , great interface , fast response!"

What do you like best?

All in one, you have a great dialer system with a CRM to manage all from the same platform.

What do you dislike?

So far worked just perfect, no issues so far.

Recommendations to others considering the product:

You need a cloud and fast dialer. This is it.

What problems are you solving with the product? What benefits have you realized?

We need a complete solution to dial and manage at the same time with great tech support available and Connect First does.

...more
Source : g2crowd.com
(Reviewed on 12 December 2018) "Great Product, meets all our needs!"

What do you like best?

This is a very user friendly platform. Whether you are a tech wiz or something else, the software is easy to learn, easy to use and easy to grow with. Tech support and customer service is superior and almost immediate - got to love it!

What do you dislike?

We have not found any aspect of the software that we dislike.

Recommendations to others considering the product

You will not find better tech and customer support than what is offered by Connect First staff!

What business problems are you solving with the product? What benefits have you realized?

As a 24/7 Information and Referral Service, we have been able to rely on the dependability and flexibility this program has to offer. Even during a post disaster period when our call volume grew by over 1000%, the software performed flawlessly!

...more
Source : g2crowd.com
(Reviewed on 09 November 2018) "Connect First: Simple, Powerful, Responsive"

What do you like best?

Their support staff is incredibly responsive. Any time we have had a problem or concern, their technical support and success managers have been extremely helpful and quick to respond. In addition their platform is clean, crisp and intuitive. This has allowed for quicker adaptation by our agents to the new systems in place.

What do you dislike?

Access to data in real time is limited and documentation for the APIs is lacking.

Recommendations to others considering the product

Be sure to engage often with your implementation team. They were instrumental in getting us the features, settings and data points we needed to have the smoothest possible transition.

What business problems are you solving with the product? What benefits have you realized?

With Connect First we have been able to simplify our campaign building processes. We've also been able to expand access for supervisors to have more control over their inbound programs due to the simplicity of the management system.

...more
Source : g2crowd.com
(Reviewed on 23 August 2018) "Ramon Corniel Review"

What do you like best?

The reports, the platform, the accurate report,

What do you dislike?

for now, I didn't find anything, I'm very comfortable with the software

What business problems are you solving with the product? What benefits have you realized?

right now i don't have any problem, I'm very comfortable with the software.

...more
Source : g2crowd.com
(Reviewed on 13 July 2018) "Connect First team is extremely client focused and repsonsive"

What do you like best?

It's intuitive, easy to use and integrates call and chat channels well.

What do you dislike?

I'm waiting for a "report designer" for clients to design their own reports.

What business problems are you solving with the product? What benefits have you realized?

Call distribution and management, Chat management, performance metrics,

...more
Source : g2crowd.com
(Reviewed on 02 November 2017) "Easy software ever"

What do you like best?

I like all the options as Lunch, Available and it is really easy to use.

What do you dislike?

I don't like the chat room option is not delightful

Recommendations to others considering the product

Is a greatful software and easy users adaptation

What business problems are you solving with the product? What benefits have you realized?

Helps me out at the time I am available at my job.

...more
Source : g2crowd.com
(Reviewed on 18 May 2016) "Excellent software, best technical support!"

What do you like best?

The software is so easy to use, have so many capabilities and the best part is the outstanding technical support, they have a programmer always on call and they are great solving any issue that can arise.I will highly recommend Connect First.

What do you dislike?

So far so good, the experience is been great! love doing business with Connect First.

What business problems are you solving with the product? What benefits have you realized?

VOIP, IVR, Surveys.

...more
Source : g2crowd.com
(Reviewed on 09 May 2016) "Excellent Product, Service , and Price. Everything you want in a dialer."

What do you like best?

After ten years and four different dialer products, we now have Connect First. My management staff loves the reporting, ease of use, and rock solid uptime. My IT staff love the ease of list management, excellent support staff, and system flexibility. Connect First offers everything you could want in a dialer and at a fair price which senior management likes.

What do you dislike?

It would be nice to have web access to some of the reporting tools for clients.

What business problems are you solving with the product? What benefits have you realized?

After ten years and four different dialer products, we now have Connect First. My management staff loves the reporting, ease of use, and rock solid uptime. My IT staff love the ease of list management, excellent support staff, and system flexibility. Connect First offers everything you could want in a dialer and at a fair price which senior management likes.

...more
Administrator in Telecommunications
Administrator in TelecommunicationsSource : g2crowd.com
(Reviewed on 03 December 2019) "Fats and efficient customer service"

What do you like best?

The customer service team is extremely educated on the product and all if any issues are addressed in real time. The service runs very smooth;y and rarely lags

What do you dislike?

The wait time can sometimes go unto 20 - 30 minutes which can get annoying. Especially during peek works hours on weekdays. apart from that nothing really negative comes to mind as the service is excellent.

Recommendations to others considering the product:

Its a very smooth and fast running service that will benefit any business that implement it

What problems are you solving with the product? What benefits have you realized?

Connect first helps from the beginning to the end stages of a customer service call. from dis positioning the call to navigating during the call in the script.

...more
Read All Reviews

Connect First Screenshots

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Connect First Cloud Platform Demo - reporting-screen-4.png
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Connect First Cloud Platform Demo - reporting-screen-2.png
Connect First Cloud Platform Demo - reporting-screen-4.png

Disclaimer

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