Novanet Cloud Contact Center vs Aircall Comparison

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Novanet Cloud Contact Center

Call Center Software

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Aircall

Contact Center Operations Software

4.4 1,209 user ratings

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Overview

Description	Novanet Cloud Contact Center is listed among the most powerful and advanced call centre software available in the market. This software is designed using the WebRTC technology. WebRTC Agent App facilitates easy integration of real-time customer conversation into the browser directly. This ensures close integration of a feature-rich telephony client with the user browser. This software can also provide reliable cloud-based CRM solution. Users can add call hashtags to their interaction for tracking it easily later. C3 provides 360-degree call center operation view, 100% call recording, WebRTC, SIP & PSTN endpoints etc. It features click-2-call facility, SelfCare Center, DTLS, SRTP encryption. Read more	Aircall Call Centre software is a top-ranking call center software because it seamlessly integrates features with the most popular help desk tools. This tool offers customer relationship management, live chat, and eCommerce software to predict customer requirements on every call, helping businesses enhance their efficiency. Aircall is a useful cloud-based phone calling system and a call center solution to handle modern-day businesses effectively. It is a voice platform that ensures seamless service with productivity and helpdesk tools. Aircall is a great platform that helps businesses to run smoothly by supporting their sales team. It offers efficient and clear communication with the customers through deep insights and real-time analytics. And through its industry-leading call center features, customer relationships are enhanced. It assists businesses in making the phone calling process easy, accessible and transparent for the users. Businesses that use Aircall can receive advanced analytics and track the performance of their team’s and agent’s productivity. Moreover, they can check the team activity promptly on the live feed with an existing help desk and CRM feature that strengthens the understanding process. It is a flexible voice solution for businesses with custom, professional, and essentials pricing strategies. Read more
Pricing Options	Free Trial Available Novanet Cloud Contact Center Offers Custom plan.	Free Trial Available Starts at $30.0. Offers Custom plan.
SW Score & Breakdown	79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 91% Reviews 60% Momentum 60% Popularity 71%
SaaSworthy Awards	Not Available	# 3 Fastest Growing # 8 Most Popular

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	NA	Available

Reviews & Ratings

User Rating	Not Available	4.4/5 1,209 user ratings
Rating Distribution	Not Available	Excellent 68.2% Very Good 17% Average 4.7% Poor 2.1% Terrible 7.9%
User Sentiments	Not Available	User-Friendly Interface, Extensive Integrations, Reliable Call Recording, Mobile App Accessibility Inconsistent Call Quality, Mobile App Bugs, Limited SMS/MMS Functionality, Inflexible Billing Policies
Review Summary	Not Available	Aircall users appreciate its user-friendly interface, ease of use, and call quality. They also value its features such as call recording, call analytics, and integrations with other business tools. However, some users have reported occasional technical issues and a lack of advanced features. Overall, Aircall is a reliable and user-friendly cloud-based phone system that offers a wide range of features for businesses of all sizes.
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Pricing

Pricing Options	Free Trial Available Novanet Cloud Contact Center Offers Custom plan.	Free Trial Available Starts at $30.0. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Novanet Cloud Contact Center Custom	Essentials $30.00 $30.00 per user / month Professional $50.00 $50.00 per user / month Custom Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Dialer360 4.7 Based on 19 Ratings Novanet Cloud Contact Center Vs Dialer360 Aircall 4.4 Based on 1209 Ratings Novanet Cloud Contact Center Vs Aircall Call Center Studio 4.8 Based on 130 Ratings Novanet Cloud Contact Center Vs Call Center Studio HoduCC 4.8 Based on 20 Ratings Novanet Cloud Contact Center Vs HoduCC RingCentral Contact Center 4.1 Based on 281 Ratings	RingCentral Contact Center 4.1 Based on 281 Ratings Dialpad Contact Center 4.3 Based on 207 Ratings Aircall Vs Dialpad Contact Center CloudTalk 4.5 Based on 1332 Ratings Aircall Vs CloudTalk Call Center Studio 4.8 Based on 130 Ratings 3CX 4.6 Based on 685 Ratings Aircall Vs 3CX
	View All Novanet Cloud Contact Center Alternatives	View All Aircall Alternatives