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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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Featured
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Creatio CRM |
| Description | Issuetrak is an issue-tracking software that can be easily configured to suit the needs of businesses. It simplifies operations by managing complaints, customer support requests, workflow management, help desk tickets, and other tasks. With Issuetrak's automation system, day-to-day operations become more organized by defining unique processes and customizing management. The software comes with in-built features such as report generation, task management, alerts, and notifications to help users stay on top of all the issues reported by customers or employees. Users can also add notes to manage these issues effectively. Additionally, Issuetrak is highly customizable making it easy to integrate into existing systems. Read more | SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features consists of a Help desk, IT Asset Management, and various easy-to-use tools for analyzing and optimizing IT performance. SysAid’s IT Asset Management arm manages the IT hardware, software, and mobile assets apart from providing benefits of an integrated ITSM and IT asset management solution. It easily discovers the assets in the user’s network and views the entire status of their hardware components and software products. SysAid Help Desk delivers all the essentials: a superior ticket management tool, IT asset management, mobile device management, chat, self-service, mobile apps, password reset, industry benchmarking, and more. It even provides a variety of sophisticated and user-friendly analytics tools in order to obtain a more accurate and holistic view of the user’s IT service performance. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more | Creatio is an AI CRM and workflow platform where people and AI agents work together - with no limits on users, agents, or scale. Designed for midsize and large enterprises, it delivers enterprise-grade CRM across sales, marketing, and service alongside Creatio Studio, a no-code agentic platform for building apps and AI agents without coding. With unlimited workflows, 19 industry templates, and AI agents included across all plans, Creatio gives organizations the freedom to automate at scale and the tools to do it without technical constraints. Read more |
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| SW Score & Breakdown |
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 19 Highly Rated # 20 Most Popular | # 4 Fastest Growing # 5 Most Popular | # 7 Fastest Growing # 12 Fastest Growing |
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| User Sentiments |
Ease of Use, Excellent Customer Support, Versatile and Flexible Software, Comprehensive Reporting Features Limited Mobile Functionality, Complex Initial Setup, Limited Customization Options, Outdated User Interface |
Ease of Use, Extensive Customizations, Excellent Customer Support, Comprehensive Ticketing System Outdated User Interface, Limited Reporting Capabilities, Complex Configuration, Subpar Mobile App Functionality |
Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
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| Review Summary |
Users generally express satisfaction with IssueTrak's user-friendly interface, praising its intuitive design, ease of use, and quick implementation. The software's customization options and ability to adapt to specific needs receive positive feedback. IssueTrak is also commended for its reliable performance, efficient management of tickets, and effective collaboration tools. However, some users mention occasional glitches and limited reporting capabilities as areas for improvement. Overall, the general sentiment towards IssueTrak is positive, with users highlighting its user-friendliness, customization, reliability, and collaboration features as strengths. |
SysAid earns consistent praise for its user-friendly interface, extensive customization options, and robust automation capabilities. Its ticketing system is highly regarded for its efficiency and ability to streamline customer support processes. The reporting and analytics features are also well-received, providing valuable insights for improving IT service delivery. Some users have reported occasional performance issues and a learning curve associated with the initial setup. However, overall, SysAid is highly recommended for its comprehensive ITSM capabilities and ability to enhance the efficiency and effectiveness of IT service management. |
Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
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| Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
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Pricing Plans
Monthly Plans
Annual Plans
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Cloud $24.25 $27.00 per user / month On-Premises Others Cloud+ Custom |
Standard Help Desk Custom Pro ITSM Custom Enterprise Custom |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
Growth $40.00 $40.00 per user / month Enterprise $55.00 $55.00 per user / month Unlimited Custom |
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| Company Details | Located in: Virginia Beach, VA Founded in: 1992 | Located in: Tel Aviv, Israel Founded in: 2002 | Located in: San Francisco, California - 94103 Founded in: 2007 | Located in: Boston, MA - 02109 |
| Contact Details |
+1 (888) 789-8725 https://www.issuetrak.com/applications/help-desk/ |
+972 3 533-3675 https://www.sysaid.com/ |
+1 415-418-7506 https://www.zendesk.com/service-suite/ |
+1 617 765 7997 https://www.creatio.com/crm |
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