ManageEngine ServiceDesk Plus vs SysAid Comparison

Remove All ADD PRODUCT ManageEngine ServiceDesk Plus SysAid	Remove ManageEngine ServiceDesk Plus Enterprise Wiki Software (397 Ratings)	97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove SysAid Help Desk Software (1677 Ratings)
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ADD PRODUCT	Remove ManageEngine ServiceDesk Plus Enterprise Wiki Software (397 Ratings)	97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove SysAid Help Desk Software (1677 Ratings)
Visit Website	Start Free Trial

Overview

Summary

ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable to support extensive reporting. Codeless customization allows creative freedom and ensures better adaptation to suit your unique business requirements. The tool can be deployed on either cloud or on premises. The software is available in 3 variants like Standard, Professional and Enterprise level. Each of the forms come suitably equipped with help desk features. ..show more

SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features consists of a Help desk, IT Asset Management, and various easy-to-use tools for analyzing and optimizing IT performance. SysAid’s IT Asset Management arm manages the IT hardware, software, and mobile assets apart from providing benefits of an integrated ITSM and IT asset management solution. It easily discovers the assets in the user’s network and views the entire status of their hardware components and software products. SysAid Help Desk delivers all the essentials: a superior ticket management tool, IT asset management, mobile device management, chat, self-service, mobile apps, password reset, industry benchmarking, and more. It even provides a variety of sophisticated and user-friendly analytics tools in order to obtain a more accurate and holistic view of the user’s IT service performance. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Pleasanton, CA / +1 (888) 900-9646

Tel Aviv, Israel / +972 3 533-3675

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Service desk plus Custom Full-stack ITSM Incident management Asset management Project management Problem management CMDB Service catalog Change management Enterprise service management IT release management Self-Service Self-service portal Live chat Knowledge base Customized domains Native mobile apps Zoho Cliq Active directory user self-service Help desk mobile apps Automation Business rules Tech auto-assign Smart notifications SLAs and escalations Preventive maintenance tasks Email to ticket Request life cycle Visual change workflows Data archiving Problem life cycle Kanban view Customizations Fine-grained authorizations Multi-site support Service desk scheduler Custom request templates Custom actions Unrestricted programmability Provisioning app Asset Management IT asset discovery IT asset tracking Software asset management Software license management Asset loan UEM remote access plus add-on Purchase and contracts Inventory catalog Unified agent for asset discovery Asset replenishment Consumables handling Native IT integrations Endpoint management Applications monitoring Active directory user self-service Active directory management Privileged access management Advanced analytics Network monitoring management 360 ITSM Zia for ITSM Cloud-based performance monitoring Business Integrations Microsoft Outlook add-in Office 365 actionable messages Office 365 calender Jira Service desk APIs Microsoft teams Team viewer Industry solutions Higher education Government K-12 Retail Hospitals For hotels and restaurants Enterprises NGO Reports And Dashboards Native reporting Inventory reports Insightful reports Surveys and survey reports View Price Page	Help Desk Custom Everything lean teams need to get more done with less. Features SysAid Copilot (Add-on) Incident Management Self-Service Portal Service Catalog Asset Management Reporting and Analytics Escalation policies Remote control ITSM Custom For mid-sized and mature organizations to provide an excellent service. Features Includes features of Help Desk plan, plus SysAid Copilot (Add-on) ITIL Package Workflow Automation Third-Party Integrations Company management Advanced SLA Enterprise Custom A package with no limitations designed to help teams of any size. Features Includes features of ITSM plan, plus SysAid Copilot (Add-on) Unlimited Number of Admins Unlimited Automation Rules Unlimited Custom Columns Enterprise Premium Service View Price Page