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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Freshdesk |
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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Creatio CRM |
| Description | Helpjuice software is revolutionizing customer support and team collaboration, specifically tailored for Customer Service sectors and Small to Medium-sized businesses. This comprehensive Knowledge Base tool is designed to scale the client assistance efforts with a powerful search engine at its core, ensuring that answers to queries are just a click away. Its adaptable customization options mean that knowledge base can be fine-tuned to mirror the organizational needs and aesthetic. With seamless integration capabilities, Helpjuice slots into the existing support workflows, enhancing efficiency and productivity. Furthermore, breaking down language barriers becomes effortless as Helpjuice provides multi-language support, allowing business to expand its reach and cater to a global customer base in mere minutes. Whether aiming to streamline information sharing within the team or elevate user experience for customers, Helpjuice stands as an indispensable asset in the modern digital ecosystem. Read more | BoldDesk is a cloud-based, modern ticketing software that helps you manage support email, collaborate with peers, automate repetitive operations, and improve customer experience. Organize all of your support requests in one place, route them to the right agents, personalize support creation forms, collaborate with your peers, and boost agent efficiency. BoldDesk helps agents enhance productivity and respond to support queries more quickly, which keeps things moving. Create a business-specific operation workflow using no-code automation to perform recurring manual operations at each level of the ticket life cycle. SLAs allow you to specify the response and resolution times for tickets automatically. Convert all incoming customer service emails to tickets and respond by email. To see a subset of tickets, use advanced filters. Filtered views can be saved and shared with a complete organization or a specific group. With commonly used saved answer templates, you can respond to tickets quickly. Agents can keep track of how long they spend on each ticket. You can attach a ticket to another ticket using the link-ticket feature. This function can be used to connect related or child tickets, as well as to split larger tickets. Read more | A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. Read more | Creatio is an AI CRM and workflow platform where people and AI agents work together - with no limits on users, agents, or scale. Designed for midsize and large enterprises, it delivers enterprise-grade CRM across sales, marketing, and service alongside Creatio Studio, a no-code agentic platform for building apps and AI agents without coding. With unlimited workflows, 19 industry templates, and AI agents included across all plans, Creatio gives organizations the freedom to automate at scale and the tools to do it without technical constraints. Read more |
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| SW Score & Breakdown |
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards |
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# 9 Fastest Growing # 13 Fastest Growing | # 1 Most Worthy # 1 Most Popular |
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User-Friendly Interface, Extensive Customizations, Robust Ticketing System, Excellent Customer Support Limited Reporting Functionality, Occasional Software Glitches, Mobile Application Limitations, Confusing Navigation/Menu System |
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Overall, reviewers praise Freshdesk's user-friendly interface, ease of use, customization options, and robust features. They find it suitable for businesses of all sizes and appreciate its ticketing system, reporting capabilities, and integrations with other tools. However, some users mention occasional glitches, limited automation capabilities, and challenges with handling complex customer queries. Additionally, a few reviewers express concerns about the pricing structure and suggest improvements in customer support responsiveness. |
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| Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Starter $120.00 $120.00 per month Run-Up $200.00 $200.00 per month Premium Limited $289.00 $289.00 per month Enterprise Custom |
Scale (Agent Based) $12.00 $18.00 per month Growth (Agent Based) $25.00 $35.00 per month Enterprise (Agent Based) $39.00 $49.00 per month Scale (Team-Based) $49.00 $99.00 per month Momentum (Team-Based) $129.00 $249.00 per month Enterprise (Team-Based) $199.00 $349.00 per month Essential (Unlimited Agents) $799.00 $999.00 per month Pro (Unlimited Agents) $1,499.00 $1,874.00 per month Business (Unlimited Agents) Custom |
Free Free Growth $15.00 $18.00 per month Pro $49.00 $59.00 per month Pro + AI Copilot $78.00 $94.00 per month Enterprise $79.00 $95.00 per month Growth (Freshdesk Omni) $29.00 $35.00 per month Pro (Freshdesk Omni) $69.00 $83.00 per month Enterprise (Freshdesk Omni) $109.00 $131.00 per month |
Growth $40.00 $40.00 per user / month Enterprise $55.00 $55.00 per user / month Unlimited Custom |
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| Company Details | Located in: Miami, Florida | Located in: Morrisville, North Carolina - 27560 Founded in: 1999 | Located in: San Bruno, California Founded in: 2010 | Located in: Boston, MA - 02109 |
| Contact Details |
+1 (833) 387 3877 |
+1 919.481.1974 |
+1 (866) 832-3090 |
+1 617 765 7997 |
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