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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Freshdesk logo
Help Desk Software

4.5 2,769 user ratings

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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

DeskXpand logo
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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Front logo

Front

Help Desk Software

4.7 2,336 user ratings

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Sponsored

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

monday.com logo

monday.com

Project Management Software

4.5 6,789 user ratings

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Overview

Description A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. Read more DeskXpand is an amazing help desk management software that is efficient, effective, and easy to use. It enables you to deliver excellent service to your consumers while also assisting you in streamlining your support. DeskXpand help desk management software is just what you're looking for when it comes to ticketing. With so many consumers contacting you for help, your team requires the necessary tools and technology to communicate effectively. With DeskXpand's omnichannel support software, you can communicate with your customers across their preferred channels from a single unified interface. You can create well-organized workflows for email, among other things. One of the most significant service desk functions in ticketing software is automation. With automation, you may eliminate time-consuming manual activities, streamline your job, and cut your support expenses. It has built-in automation features that will eliminate all of your redundant tasks. Read more Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via shared drafts and comments, automate replies with rules, exceed customer SLAs etc. The tool allows clustering all communication channels in one places like Twitter, phone calls, email support, chat, Facebook and more. For using this software one does not require undergoing any sort of training. Front comes featured with automated routing, incident management, ticket management etc. Read more With monday.com, managers can better keep their team aligned from one collaborative workspace. This flexible platform allows you to truly centralize your data, leveraging native integrations, third-party apps, and helpful widgets. With an overview of all ongoing processes, you can quickly gauge the status of essential tasks and follow up with the relevant team member efficiently. Essentially, on monday.com, executives have the flexibility to build the perfect tools for their team using intuitive drag-and-drop technology. Simply select one of over 200 templates, and customize it using the 20 editable columns to support any of your workflows. Then if your team grows, your workflows can easily scale with you, empowering your team to new heights with complete visibility. Read more
Pricing Options
  • Free Trial Available
  • Starts at $15.00. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $14.00.
  • Free Trial Available
  • Starts at $19.00.
  • Free Trial Available
  • Starts at $9.00. Offers Free-forever and Custom plan.
SW Score & Breakdown

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    92%
  • Momentum
    66%
  • Popularity
    92%

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    78%

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    90%
  • Momentum
    81%
  • Popularity
    92%

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    96%
  • Momentum
    73%
  • Popularity
    97%
SaaSworthy Awards # 1 Most Worthy # 1 Most Popular # 15 Fastest Growing # 2 Fastest Growing # 6 Most Popular # 2 Most Worthy # 1 Highly Rated

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • NA
  • Available
  • Available

Reviews & Ratings

User Rating
4.5/5 2,769 user ratings
Not Available
4.7/5 2,336 user ratings
4.5/5 6,789 user ratings
Rating Distribution
  • Excellent

    63%
  • Very Good

    28.4%
  • Average

    3.7%
  • Poor

    1.2%
  • Terrible

    3.6%
Not Available
  • Excellent

    78%
  • Very Good

    18%
  • Average

    2.4%
  • Poor

    1%
  • Terrible

    0.6%
  • Excellent

    66.6%
  • Very Good

    25.5%
  • Average

    4.2%
  • Poor

    1.5%
  • Terrible

    2.3%
User Sentiments

    User-Friendly Interface, Extensive Customizations, Robust Ticketing System, Excellent Customer Support

    Limited Reporting Functionality, Occasional Software Glitches, Mobile Application Limitations, Confusing Navigation/Menu System

    Not Available

    Collaborative Commenting Feature, Team Inbox Functionality, Snooze Feature, Extensive Integrations

    Mobile App Functionality, Search Functionality, Calendar Integration, Confusing Archiving Functionality

    User-friendly Interface, Extensive Customization, Effective Team Collaboration, Robust Automations

    Mobile App Functionality, Limited Sub-Item Functionality, Inconsistent Notifications, Slow Loading Times

Review Summary

Overall, reviewers praise Freshdesk's user-friendly interface, ease of use, customization options, and robust features. They find it suitable for businesses of all sizes and appreciate its ticketing system, reporting capabilities, and integrations with other tools. However, some users mention occasional glitches, limited automation capabilities, and challenges with handling complex customer queries. Additionally, a few reviewers express concerns about the pricing structure and suggest improvements in customer support responsiveness.

Not Available

Users generally appreciate Front's user-friendly interface and intuitive design, praising its ability to streamline communication and improve productivity. They find it particularly useful for organizing emails, managing multiple accounts, and facilitating team collaboration. However, some users have reported occasional technical glitches and limited customization options. Additionally, concerns have been raised regarding the pricing structure, with some users suggesting that it may not be suitable for smaller teams or individual users.

Overall, users praise the user-friendly interface, customization options, and ability to manage projects and tasks efficiently. They also appreciate the integrations with other tools and the mobile app. However, some users mention occasional glitches and a learning curve for new users. While customer support is generally well-received, some users report slow response times. Nevertheless, the majority of users find the platform valuable for project management and collaboration, highlighting its flexibility, ease of use, and positive impact on their productivity.

  Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $15.00. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $14.00.
  • Free Trial Available
  • Starts at $19.00.
  • Free Trial Available
  • Starts at $9.00. Offers Free-forever and Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Free Free

Growth $15.00 $18.00 per user / month

Pro $49.00 $59.00 per user / month

Enterprise $79.00 $95.00 per user / month

DX Pro (Agent-Based Pricing) $14.00 $19.00 per user / month

DX Pro (Unlimited Agents) $99.00 $99.00 per month

Starter $19.00 $19.00 per user / month

Growth $59.00 $59.00 per user / month

Scale $99.00 $99.00 per user / month

Premier $229.00 $229.00 per user / month

Free Free

Basic $9.00 $12.00 per user / month

Standard $12.00 $14.00 per user / month

Pro $19.00 $24.00 per user / month

Enterprise Custom

 
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Screenshots & Videos

Screenshots Tickets
+ 4 More
+ 4 More
Conversations
+ 1 More
Columns
+ 20 More
Videos Video Thumbnail
+ 2 More
Video Thumbnail
+ 3 More
Video Thumbnail
+ 2 More
Video Thumbnail
+ 4 More

Vendor information

Company Details Located in: San Bruno, California Founded in: 2010 Located in: Ahmedabad, India Founded in: 2021 Located in: San Francisco, California Founded in: 2013 Located in: New York, NY 10003 Founded in: 2012
Contact Details

+1 (866) 832-3090

https://www.freshworks.com/freshdesk/

+91 91067 47559

https://www.deskxpand.com/

Not available

https://frontapp.com/

Not available

https://monday.com

Social Media Handles

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