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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Teamwork Desk logo
Help Desk Software

4.4 245 user ratings

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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

DeskXpand logo
Start Free Trial
Sponsored

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Front logo

Front

Help Desk Software

4.7 2,336 user ratings

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Sponsored
ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus

Enterprise Wiki Software

4.4 351 user ratings

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Overview

Description Teamwork Desk is a help desk software that eases request tracking process and enables you better to handle customer care related issues. The software ensures faster resolution of ticket. The tool is capable to tackle complex database of customer call reports, queries and resolution logs. It can automate ticket routing and categorization at ease. You can minimize your workload to a considerable extent. Teamwork Desk comes with features like survey and feedback, self service portal, supports live chat with customers etc. With this smart tool you can organize all your customer emails in a shared collaborative space like unified inboxes. You need not to code anything for using the tool. Read more DeskXpand is an amazing help desk management software that is efficient, effective, and easy to use. It enables you to deliver excellent service to your consumers while also assisting you in streamlining your support. DeskXpand help desk management software is just what you're looking for when it comes to ticketing. With so many consumers contacting you for help, your team requires the necessary tools and technology to communicate effectively. With DeskXpand's omnichannel support software, you can communicate with your customers across their preferred channels from a single unified interface. You can create well-organized workflows for email, among other things. One of the most significant service desk functions in ticketing software is automation. With automation, you may eliminate time-consuming manual activities, streamline your job, and cut your support expenses. It has built-in automation features that will eliminate all of your redundant tasks. Read more Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via shared drafts and comments, automate replies with rules, exceed customer SLAs etc. The tool allows clustering all communication channels in one places like Twitter, phone calls, email support, chat, Facebook and more. For using this software one does not require undergoing any sort of training. Front comes featured with automated routing, incident management, ticket management etc. Read more ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable to support extensive reporting. Codeless customization allows creative freedom and ensures better adaptation to suit your unique business requirements. The tool can be deployed on either cloud or on premises. The software is available in 3 variants like Standard, Professional and Enterprise level. Each of the forms come suitably equipped with help desk features. Read more
Pricing Options
  • Free Trial Available
  • Starts at $9.50. Offers Custom plan.
  • Free Trial Available
  • Starts at $14.00.
  • Free Trial Available
  • Starts at $19.00.
  • Free Trial Available
  • Offers Custom plan.
SW Score & Breakdown

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    95%
  • Reviews
    85%
  • Momentum
    63%
  • Popularity
    65%

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    78%

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    90%
  • Momentum
    81%
  • Popularity
    92%
SaaSworthy Awards # 6 Highly Rated # 8 Highly Rated # 15 Fastest Growing # 2 Fastest Growing # 6 Most Popular
Not Available

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • NA
  • Available
  • Available

Reviews & Ratings

User Rating
4.4/5 245 user ratings
Not Available
4.7/5 2,336 user ratings
4.4/5 351 user ratings
Rating Distribution
  • Excellent

    50.2%
  • Very Good

    42%
  • Average

    4.9%
  • Poor

    2.4%
  • Terrible

    0.4%
Not Available
  • Excellent

    78%
  • Very Good

    18%
  • Average

    2.4%
  • Poor

    1%
  • Terrible

    0.6%
  • Excellent

    54.4%
  • Very Good

    36.2%
  • Average

    8%
  • Poor

    0.9%
  • Terrible

    0.6%
User Sentiments

    Intuitive User Interface, Effective Ticket Management, Seamless Teamwork Projects Integration, Extensive Integrations

    Limited Reporting Functionality, Mobile App Limitations, Complex Notification System, Lack of Task Merging

    Not Available

    Collaborative Commenting Feature, Team Inbox Functionality, Snooze Feature, Extensive Integrations

    Mobile App Functionality, Search Functionality, Calendar Integration, Confusing Archiving Functionality

    Intuitive Interface, Flexible Ticketing System, Centralized Platform, Extensive Integrations

    Mobile App Functionality, Limited Reporting Capabilities, Occasional Technical Errors, Complex Ticket Management for Technicians

Review Summary

Teamwork Desk receives positive feedback for its user-friendly interface, customizable features, and effective collaboration tools. Many reviewers mention the ease of use, even for those new to project management tools. The ability to create and assign tasks, track progress, and communicate with team members seamlessly is highly praised. Additionally, the integration options and mobile accessibility are seen as valuable assets. However, some users report occasional glitches and limitations in certain features, suggesting room for improvement in stability and functionality.

Not Available

Users generally appreciate Front's user-friendly interface and intuitive design, praising its ability to streamline communication and improve productivity. They find it particularly useful for organizing emails, managing multiple accounts, and facilitating team collaboration. However, some users have reported occasional technical glitches and limited customization options. Additionally, concerns have been raised regarding the pricing structure, with some users suggesting that it may not be suitable for smaller teams or individual users.

Users praise ManageEngine ServiceDesk Plus for its ease of use, comprehensive features, and excellent customer support. They appreciate its user-friendly interface, customizable workflows, and robust reporting capabilities. Many reviewers highlight its ability to streamline IT service management processes, improve technician productivity, and enhance overall IT service delivery. They also commend its mobile app and integration options, which provide flexibility and convenience. Moreover, users value the prompt and helpful support they receive from the ManageEngine team. They recommend ManageEngine ServiceDesk Plus as a reliable and efficient IT service management solution for businesses of all sizes.

  Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $9.50. Offers Custom plan.
  • Free Trial Available
  • Starts at $14.00.
  • Free Trial Available
  • Starts at $19.00.
  • Free Trial Available
  • Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Starter $9.50 $12.00 per user / month

Pro $17.00 $21.00 per user / month

Premium $33.00 $41.00 per user / month

Enterprise Custom

DX Pro (Agent-Based Pricing) $14.00 $19.00 per user / month

DX Pro (Unlimited Agents) $99.00 $99.00 per month

Starter $19.00 $19.00 per user / month

Growth $59.00 $59.00 per user / month

Scale $99.00 $99.00 per user / month

Premier $229.00 $229.00 per user / month

Service desk plus Custom

 
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Screenshots & Videos

Screenshots Not Available
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Conversations
+ 1 More
ManageEngine ServiceDesk Plus Demo - Live dashboards
+ 15 More
Videos Video Thumbnail
+ 1 More
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Vendor information

Company Details Located in: Cork, Ireland Founded in: 2007 Located in: Ahmedabad, India Founded in: 2021 Located in: San Francisco, California Founded in: 2013 Located in: Pleasanton, CA
Contact Details

+1 844-819-8453

https://www.teamwork.com/desk

+91 91067 47559

https://www.deskxpand.com/

Not available

https://frontapp.com/

+1 (888) 900-9646

https://www.manageengine.com/products/service-desk/

Social Media Handles

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