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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
| Description | Dynatrace lets users monitor, optimize, and scale their apps in any type of cloud. It provides software intelligence to accelerate digital transformation and simplify cloud complexity. Dynatrace is designed to monitor the performance of applications assigned to it and make them work better by improving their performance and availability. It lets users innovate faster, collaborate efficiently, and deliver more value with less effort. It provides APM with advanced observability across cloud and hybrid environments from microservices to mainframe. Dynatrace APM includes AIOps and infrastructure monitoring that delivers answers in no time across the full stack. Using Dynatrance, users can eliminate redundant manual work as it comes with dependency mapping, automatic full-stack instrumentation, and AI-assisted answers detailing the precise root-cause of anomalies. The tool is reliable and fast and uses many digital applications to stay relevant with technology. A business can use the software from any industry - retail, transportation, financial markets, emergency services, government bodies. Read more | PagerDuty helps users build real-time engineering culture, so they are even more responsive to customers' needs, thus ensuring productivity. It is the central nervous system for users' digital ecosystem. The platform sits at the heart of users' technology ecosystem and analyzes digital signals from virtually any software-enabled system. PagerDuty helps users intelligently pinpoint issues like outages and capitalize on opportunities. The platform provides on-call management to users alerting their teams, so they are ready and empowered to take fast action. It helps users automate work across teams, execute detailed playbooks, and accelerate resolutions. PagerDuty enables users to apply machine learning for full incident context, recommendations, and real-time triaging. It ensures that users understand the systemic impact of issues on their customers and teams. PagerDuty can be easily integrated with external applications like Slack, AWS, Atlassian, Zendesk, ServiceNow, and many more. It brings a collaboration of human data and machine data to deliver insights, thus helping users improvise their performance continuously. Read more | OnPage is a secure smartphone app for incident alert management that allows response teams to monitor and manage incidents and get the most from their digital tech investments. It offers rock-solid escalation tools, on-call capabilities, and persistent notification service that are used by physicians and IT teams to guarantee that important alerts are never missed during the times of need. OnPage assists organizations with all of their important notification requirements, whether it's to decrease IT infrastructure downtime or reduce incident reaction time for healthcare professionals. With OnPage, critical alerts are always delivered to the appropriate responders at the perfect time. It simplifies communication processes and accelerates problem resolution for response teams. OnPage’s cutting-edge technology is used by hospitals, security operations centres (SOCs), DevOps, supply chain operations, and many other organisations to minimise communication resistance between team members and guarantee outstanding alarm response. It offers secure two-way communication and the texts are SSL encrypted and only message participants can see them. Additionally, you can eliminate manual mistakes by scheduling the on-call staff as an escalation group with OnPage. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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| SW Score & Breakdown |
96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards |
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# 7 Fastest Growing # 12 Fastest Growing |
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| User Sentiments |
Root Cause Analysis, Ease of Deployment, AI-Powered Insights, Comprehensive Monitoring High Cost, Complex UI/UX, Limited Customization Options, Steep Learning Curve |
Reliable Alerting System, Extensive Integrations, Ease of Use, Effective Incident Management High Pricing, Confusing User Interface, Limited Customization, Mobile App Issues |
Reliable Notifications, Ease of Use, Overrides Do Not Disturb/Silent Mode, Extensive Integrations Loud and Obnoxious Alert Sound, Outdated User Interface, Occasional Missed Notifications, Limited Customization Options |
Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
| Review Summary |
Overall, users praise Dynatrace for its real-time monitoring capabilities, comprehensive data analysis, and user-friendly interface. It is particularly valued for its AI-powered anomaly detection and root cause analysis, which help users identify and resolve issues quickly. Users appreciate the customizable dashboards and reporting features, which enable them to tailor the platform to their specific needs. Additionally, Dynatrace's integration with various cloud platforms and technologies is seen as a major advantage. However, some users have expressed concerns about the complexity of the platform and the need for specialized expertise to fully utilize its features. |
PagerDuty is widely praised for its user-friendly interface, ease of setup, and comprehensive alerting and incident management capabilities. Users appreciate its customizable dashboards, flexible escalation policies, and integrations with various third-party tools. The platform's real-time monitoring and alerting features are also well-received, with users highlighting their effectiveness in preventing outages and minimizing downtime. Additionally, PagerDuty's customer support is commended for its responsiveness and helpfulness. However, some users have reported occasional technical glitches and performance issues, particularly during high-traffic periods. |
Users generally appreciate the product's ease of use, user-friendly interface, and the wide range of features it offers. They find it helpful for tracking and resolving incidents, managing tasks, and communicating with team members. However, some users have reported issues with the product's reliability, occasional bugs, and a learning curve for new users. Additionally, some users have expressed concerns about the product's pricing and the lack of customization options. |
Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Full-stack monitoring Others Infrastructure monitoring Others Kubernetes Platform Monitoring Others Application security Others Real User Monitoring Others Synthetic Monitoring Others Log Management & Analytics Others |
Starter $10.00 $10.00 per user / month Team $29.00 $35.00 per user / month Business $39.00 $47.00 per user / month Digital Operations Custom |
Onpage $13.99 $13.99 per user / month Enterprise Silver $22.99 $22.99 per user / month Enterprise Gold $28.99 $28.99 per user / month |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
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| Company Details | Located in: Waltham, Massachusetts Founded in: 2005 | Located in: San Francisco, California | Located in: Waltham, Massachusetts Founded in: 1997 | Located in: San Francisco, California - 94103 Founded in: 2007 |
| Contact Details |
+1 888 833 3652 |
1-650-989-2965 |
+1 781-916-0040 |
+1 415-418-7506 |
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